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Reviews of Surin Sunset Hotel

3 out of 5
Surin Sunset Hotel
13 Moo 3, Srisoonthorn Road, Tambol Cherng Thalay, Choeng Thale, Phuket

Reviews

6.6
Rating 10 - Excellent. 11 out of 56 reviews" "
Rating 8 - Good. 15 out of 56 reviews" "
Rating 6 - Okay. 13 out of 56 reviews" "
Rating 4 - Poor. 9 out of 56 reviews" "
Rating 2 - Terrible. 8 out of 56 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

6.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Terrible hotel. In my opinion keep looking. I arrived at 10pm for a 3 night stay. When I arrived the “24 hour front desk” was a guy who spoke barely a word of English, didn’t have my booking & couldn’t fix the problem. I was given a room & shown to a very basic, bare bones room. The aircon didn’t work effectively, there seemed to be toilet water leaking on the bathroom floor & the bathroom tap was very loose to the point I thought it was broken. I also tried to use a power point that gave off a spark. The room was very outdated & old & in much need of some basic updates. The photos for the hotel have definitely had some touch-ups done. I advised the desk of the aircon problem & despite several attempts they were unable to fix it so said I could change rooms but when I went to get my things from the first room there was no electricity so their solution was to send a weird guy who spoke no English with a flashlight to shine in the room so I can collect my things! I was given one bottle of water, one small shampoo & one tiny soap for my whole 3 night stay & had to spend almost 1 hour & speaking to several people in order to sort out my booking issue. Room also quite unsafe, balcony doors don’t lock & only one push-button lock on room door with key entry, no electronic card. Very poor service all round & very poor room quality. I’m sure there are many better hotels in the area at a similar price point. Keep looking.
Stayed 3 nights in Mar 2019

2/10 Terrible

Wick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Hot water , bad room condition , and stuff wasn’t helpful
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Don’t get it mixed up with the ocean front hotel with the same name a couple blocks away. We did not get water bottles and the air conditioning didn’t work good and it leaked water
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good budget choice, Close to beautiful beaches, quite clean. Our first room was not adequate, but they quickly switched us to a better room with a view for not extra.

6/10 Okay

glow, London

Liked: Staff & service
Close to Surin beach
Close to Surin beach, plenty of restaurants and massage places nearby. Location is on the main road Hotel is basic. I mean really basic. it's one of the cheap hotels in the area so you get what you pay for. It's clean and the owners are really sweet. Free wifi but sometimes it doesn't work in the room good connection in the lobby. There's not much to do in the area, so it's perfect if you are looking to just relax. It cost 500 baht to get a taxi to Patong about 30 min drive where nightlife is crazy. I booked this hotel for ten nights but four nights we stayed in two different hotels. Two nights in Aquamarine resort and villas near Kamala beach and the other 2 nights in Centara blue marine near Patong both excellent hotels but more pricey. Surin beach is fantastic, has a very family beach atmosphere. Plenty of vendors offering food and drinks, I loved this area as it's far from the seediness of Patong and closer to airport. I went to Phuket in 2011, stayed in Patong and I thought what the hell! It wasn't the paradise I was promised. So if you want to see Thailand for what it really is don't go to Patong or Kata or Karon beach it is too westernised. Nothing wrong with it but it just doesn't feel like you're in Thailand in those particular areas. Surin Sunset hotel is not a bad hotel but if it's all one can afford then it's what one can afford. It's clean and in a good convenient location but don't expect anything more. Nice owners so don't want to give bad reviews.
View outside from balcony
Bed was comfortable
Shower not very powerful
A/C wasn't that great.

8/10 Good

Adam

Liked: Staff & service
Great value
Hotel was location and great value for the price. The room did not look like the photos online so be warned you may be in a more outdated room with other amenities but if all you need is a place to sleep this place is great

8/10 Good

Leonardo, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel near Surin Beach.
The staff are very friendly. The room and hotel are clean.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean and friendly Hotel located on the main street within walking distance to the beach and restaurants

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Have arrived very late(2:00am)because of the flight delay..find nobody at the reception..tried to call all the numbers that I find on the door...no answer...after almost an hour of waiting I've catch someone (that don't speak English)that was sleeping and after a hour +of waiting it came and took me to the room. Terrible experience. The room was 2-..

2/10 Terrible

Sam

Disliked: Property conditions & facilities, room comfort
The staff are nice, but the hotel is pretty basic, and long overdue some redecoration. The shower was weak, and the mattress gave me a really bad back after one night, and had springs poking out. We left a day early to stay in another town. There isn't much to do in Surin itself, and getting to the next town can be expensive in the unlicenced taxis, which are the only ones that seem to be readily available.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place close to beach and local food
Great stay. Very clean and friendly staff.

4/10 Poor

Solo traveler, Boston

Liked: Staff & service
Disliked: Cleanliness
Close to the beach
Room had all basic amenities: air conditioning, mini fridge, bottled water, tv, wardrobe, furniture, hard but comfortable bed. Room had a very strong musty smell, as if it was not aired out between guest stays. Wifi only worked consistently in lobby, very annoying. Five minute walk to Surin Beach, but I would not recommend this hotel.

6/10 Okay

Ali

Liked: Staff & service

6/10 Okay

Jean

On a busy road room was basic but value for money shower poor and no wifi

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upscale and not expensive
Recently renovated hotel sits on the hillside overlooking Surin Beach. Take the steps down and scamper across the rocks and you are on one of the top rated beaches in Phuket. Enjoy the clear blue water, and relax with food and drink from the vendors. Just off the beach property sits the sleepy town with plenty of great restaurants on both the high and low end. If you don't feel like the beach, take a lounge by the rooftop pool. The bar there is inexpensive, and they have an afternoon happy hour. The hotel staff is professional, and they speak English well. The breakfast was good.

10/10 Excellent

Happy Aussies, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for price and quality
We had a wonderful stay and will come here again. Rooms have large balconies and are north-facing, so no very hot sun in the afternoon to heat the room. Very large room and quiet. Very clean. Pool is great for swim after a day at the beach. Very well maintained and clean pool, with shade. We stayed on level 3 (pool side, which means north-facing). Levels 4-6 would have better view. Pool is level 2, rooms have no balcony on this level.
balcony view, floor 3
delux room (cheapest)
football on beach
surin beach

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place at an affordable rate
It was one of the cheapest places in Surin Beach so I knew not to expect too much upon arrival. The room was extremely clean, bed was comfortable, staff were friendly, location was great as it was only a short stroll from the beach and had easy access to 7-Eleven and Tesco.

2/10 Terrible

Gerd

Disliked: Staff & service, property conditions & facilities
Da meine Buchung trotz Bestätigung nicht möglich war, war es der Rezeption egal wo ich bleiben soll. Ich musste mich delber um eine neue Unterkunft für 4 Wochen finden. Alle Hotels waren ausgebucht.
Stayed 28 nights in Jan 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Katastrophe
Stayed 5 nights in Dec 2022

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Also die Unterkunft ist für ein zwei Tage völlig ausreichend!! Zimmer war sauber und sehr einfach eingerichtet! Aber mal ehrlich für 23 Euro pro Nacht, sollte man eigentlich auch nicht Highclass Erwarten!! Wünsche und Anliegen wurden sofort erfüllt ! Die Eigentümer waren sehr nett und auch noch bei Planung der Weiterreise behilflich!!
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On ne m'attendais pas, chambre sale, télé des années 90 en panne, draps déchirées, serviettes de bain sales pommeau de douche bouchée obligé de nettoyer soi-même et déboucher l'évacuation d'eau de la douche rempli de cheveux et autres aucun article de toilette et aucune bouteille d'eau à force de me plaindre les 3 derniers jours sur 9 jours ma chambre a été nettoyé en grande partie, coffre-fort ne fonctionnait pas, la clim sentait mauvais et le dessus des placards était rempli de poussière et les portes ne ferme pas. Le dernier jour j'ai tiré mon lit ce que j'ai trouvé en dessous laisser à désirer il n'a dû être nettoyé depuis longtemps l, a seule chose positive à retenir c'est que c'est établissement se trouver à proximité de la sublime plage de Suresnes et que le wifi fonctionnait très bien
Stayed 8 nights in Mar 2019

2/10 Terrible

Nadir

Disliked: Property conditions & facilities, room comfort
Chambre nul
J'ai réservé des chambres avec balcon et plus chère le jour de mon arrivée a l'hôtel il m'ont dit pas de chambre avec balcon rien savoir alors je demande le rembourssent de la defirance merci de fair le naisaisair
Stayed 3 nights in Feb 2019

10/10 Excellent

abdelkarim

Liked: Cleanliness, staff & service, property conditions & facilities
Famille
Personnel très sympathique.tres à l’écoute
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Undvik detta hotell.
Efter en ganska kaotisk incheckning blev jag tilldelad ett väl inrökt rum på 4.e våningen. Hiss fanns, men fungerade inte under hela vistelsen. Reparerade lakan som inte byttes. Handdukarna var fläckiga och slitna. Trafiken utanför hotellet är direkt livsfarlig.
Stayed 4 nights in Feb 2019

8/10 Good

Anna

Liked: Cleanliness, property conditions & facilities, room comfort
Anna
Fräscht hotell. Men vattnet i handfatet fungerade inte. Då fick vi en flaska kranvatten som kompensation.
Stayed 3 nights in Feb 2019

8/10 Good

Mohammed

Liked: Cleanliness, property conditions & facilities, room comfort
Hotellen ligger nära till stranden 5 min att gå.
Stayed 5 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Bokade och betalade via hotels.com. När vi om dit fanns ingen bokning hos dom. Betalade för ett dubbelrum men fick dela på ett enkelrum. Blev lovad frukost som kompensation, men dagen efter var frukosten stängd och de hänvisade till restaurangen intill. Mycket dålig service vill aldrig bo där igen.
Stayed 1 night in Feb 2019

4/10 Poor

Joacim

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 13 nights in Jan 2019

8/10 Good

Saru, tokyo

Liked: Cleanliness, staff & service, room comfort
スタッフが優しくて助かりました。
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Hotellet er placeret ved en tæt trafikeret vej, men også tæt på stranden (som i øvrigt er meget flot). Vores værelse var som sådan fint: rummeligt og med altan, men det var også meget slidt og en smule beskidt. Desuden var håndvasken i stykker. Personalet taler ikke særlig godt engelsk. Dog okay til prisen.
Stayed 1 night in Jan 2019

10/10 Excellent

tk, 横浜

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スリンビーチに徒歩5分
Stayed 4 nights in Nov 2018

6/10 Okay

March

Disliked: Property conditions & facilities
น้ำเปล่า กระดาษทิชชู่ สบู่ ไม่มีในห้องให้ลูกค้า จองพัก2คืนแต่น้ำเปล่ามีให้แค่รอบเดียว โรงแรมไม่ไกลหาดมากเดินไปได้ โดยรวมถือว่าพอใช้ได้
Stayed 2 nights in Nov 2018

4/10 Poor

Gino

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2018

8/10 Good

Britt-Marie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Trafiken utanför hotellet.
Trafiken utanför hotellet var livsfarlig .Det är med livet som insats varje gång man ska gå över vägen och tyvärr är man tvungen till det för att komma till sjön. Rekomenderar inte att bo där med barn.
Stayed 14 nights in Feb 2018

8/10 Good

Nikolay

Liked: Cleanliness, staff & service, room comfort
Достойный бюджетный отель.
Более чем достойный отель за свои деньги. Близко к отличному пляжу. Из недостатков близость оживлённой дороги, не всегда приветливый персонал.
Stayed 13 nights in Jan 2018

8/10 Good

Julia

Liked: Cleanliness, staff & service
EINFACHER ABER SCHÖNER AUFENTHALT
Der Surin Beach ist einer der schönsten Strände. Leider ist abends im Ort gar nichts los und es gibt auch nicht unbedingt viel zu entdecken. Schockiert war ich, dass nur russische Familien und Paare in dem Gebiet sind. Im Hotel sind viele Stammgäste. Es ist eine lockere Atmosphäre, man kann sich jederzeit Mineralwasser und Kaffee nehmen. Zum Strand läuft man etwa 10-15 min. Genau gegenüber gibt es ein asiatisches Restaurant mit dem besten Preisleistungsverhältnis in Surin.
Stayed 6 nights in Jan 2018

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consigliato !
Buona la posizione dell’hotel a circa 5 minuti a piedi dalla spiaggia, molti i ristorantini validi nella zona. Molto disponibile il proprietario per quanto non parli un inglese eccellente.le camere sono ampie ottimo il servizio wi-fi gratuito
Stayed 3 nights in Jan 2018

6/10 Okay

E, Seoul, South Korea

Liked: Cleanliness, room comfort
So so itself
1. Very good position: Surin beach, cvs, restaurants, pharmacy are very close. 2. Not good way to go to downtown: definitely here is not downtown. you need to get a texi to go there. However the problem is it’s very hard to get it and the take lots of money. 3. Sadly only one person at the front desk can speak in English. As you can guess, if you need some help from the dest at night, it’s not possible. 4. No restuarent in this accommodation. At least you can get some food from restaurants next to here. 5. No offer any soap, hair dryier. you need to prepare for it. 6. Not strong water, weak wifi, and the wall doesn’t block noise... 7. A bit dangerous using electricity. Whenever I tried to use it, I always see little spark from there. Quite scared... 8. you can see some stains on the bed and pillow even though it’s clean.
Stayed 5 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Ok hotell, fint og rent
Kort avstand til stranda - 600m noe som var veldig greit. Stranda var veldig fin. De som jobber i resepsjonen snakket veldig dårlig engelsk, noe som var kjipt når vi trengte hjelp til å bestille taxi.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surin Sunset, gewoon erg fijn
4 nachten in een schone , mooie, grote en nette kamer, hygiënisch prima, elke dag schoongemaakt TOP

6/10 Okay

Anastasia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

olivirt, ile de ré

Liked: Cleanliness, staff & service, property conditions & facilities
Proche de la plage
Cet hôtel est pas mal situé car il y a la plage de surin pas loin et un seven eleven à côté mais sinon faut louer un scooter pour se déplacer car pas grand chose à faire de ce côté

2/10 Terrible

Lukasz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nigdy więcej
Nie mam pojęcie dlaczego plaża Surin uchodzi za jedną z lepszych. To dziura zabita dechami. Plaża mała i brudna. Zero atrakcji w okolicy. Nie polecam.

4/10 Poor

Irina

Disliked: Cleanliness, property conditions & facilities, room comfort
Не рекомендую
Останавливались на 3 дня, шёл дождь и в номере всё зашивало. Толком не убирают. За эти деньги ужасный отель!

6/10 Okay

Linda

Liked: Cleanliness
Bra valuta för pengarna
Bra valuta för pengarna! Rent,skön säng, bra service, gång anstånd till stranden, 7/11 över gatan, massage bredvid.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Nära till stranden.
Jag är absolut inte kräsen. Hotellet ligger nära strand o du kan hyra moppe för att ta dej runt. Lugnt ställe. Men, dem städade inte vårat rum, bara bäddning. Ingen toa papper fick vi. Tjejen som verkar äga stället verkade mest vara självupptagen. Kände mej påträngade varje gång jag hade någon fråga.

4/10 Poor

Wioletta J

Disliked: Cleanliness, staff & service, room comfort
Never again
Woman at the reception was like she didn't care for quests. Wifi not working at all. Terrible parking behind hotel, not easy drive way , and dangerous dog at the parking. Location on very busy road, hard to get on the other side of the street. Nearby drug stores, couple restaurants, beds not very comfortable but just ok... Never go back again.

8/10 Good

Andreas

Liked: Room comfort
Prisvärt
Enkelt hotell, mycket prisvärt nära stranden i Surin. Ingen frukost men det fanns vägg i vägg. Rymliga rum som har allt man behöver.