"Terrible experience. I arrived at 2am to find the establishment had overbooked and so did have a room for me. The night manager didn't seem to know that - just that she had instructions to send me to a small motel a block away, with incomprehensible directions to find a lock box in the dark where I would find a key. Whe I complained in the morning, the response was that it was better than not having a bed - as it they had done me a favour!
The manager then asked me what I expected her to do about it - so I left.
I would not recommend taking a risk on booking here!"