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Reviews of MainStay Suites Coeur d'Alene

2.5 out of 5
MainStay Suites Coeur d'Alene
702 W. Appleway Avenue, Building A, Coeur d'Alene, ID

Reviews

8.4

Very good

Rating 10 - Excellent. 113 out of 215 reviews" "
Rating 8 - Good. 63 out of 215 reviews" "
Rating 6 - Okay. 14 out of 215 reviews" "
Rating 4 - Poor. 16 out of 215 reviews" "
Rating 2 - Terrible. 9 out of 215 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great hot tub was great the first night second night was on the cold side. Restaurant beside the hotel (JB’s) was excellent
Stayed 2 nights in Mar 2024
Response from Front Desk Guest Services on 17 Mar,2024
Dear Namcy, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that you found our hot tub to be great. We apologize for any inconvenience you experienced with the temperature of the hot tub on the second night and will address this promptly to ensure a consistent experience for our guests.It's wonderful to hear that you also had a fantastic dining experience at JB’s restaurant. We're glad you enjoyed their offerings and will be sure to pass along your compliments to their team.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Front Desk MainStay Suites

2/10 Terrible

Jason

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The whole 4th floor had a horrible cigarette smoke smell, the room smelled like cigarettes and was dirty. The toilet bowl was molded!! I recommend finding a different place to stay.
Response from Front Desk Guest Services on 20 Mar,2024
Dear Jason,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your stay with us. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to hear that we fell short of meeting your expectations.We are deeply concerned to learn about the issues you highlighted regarding the smell of cigarette smoke on the 4th floor, the cleanliness of your room, and the condition of the toilet bowl. Please rest assured that we take all guest feedback seriously, and we will investigate these matters thoroughly to address them promptly. Our team will work diligently to rectify these issues to ensure that future guests do not encounter similar problems.We understand that your experience may have been frustrating, and we sincerely apologize for any inconvenience this may have caused you. We strive to provide all our guests with a pleasant and comfortable stay, and we regret that we did not meet this standard during your visit.Please know that your comments are invaluable to us as they help us identify areas for improvement. We appreciate your honesty and hope that you will give us another opportunity to serve you better in the future. If your travels bring you back to the area, we would be grateful for the chance to restore your faith in our hotel.Once again, we apologize for the issues you encountered and thank you for bringing them to our attention.Warm regards,Jordan SchreinerFront Desk Guest ServicesMainStay Suites

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Everything was clean and the rooms were bigger than expected. It was a great hotel for a decent price. We loved the pool and spa too!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with kids
Great place to stay with children and pets. The pool and hot tub were amazing, and the kids had a blast. Room with multiple beds was great for family - even had a normal sized refrigerator and stover-top for cooking!
Stayed 1 night in Dec 2023

8/10 Good

Dale

good
Stayed 4 nights in Nov 2023

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sherry

Stayed 1 night in Oct 2023

10/10 Excellent

Jaqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Check in was great, the gal working the front was amazing, friendly and helpful. Our overall stay was great. Our room was clean, spacious and very comfortable. Breakfast was a 7/10 but because the employees were friendly and on top of everything they get an A++
Stayed 1 night in Oct 2023

10/10 Excellent

Roberto, wapato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the whole family loved it... cant wait for next time..
Stayed 1 night in Oct 2023

8/10 Good

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was a good stay:)
Stayed 3 nights in Oct 2023

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean! Thank you!
Stayed 1 night in Oct 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room clean room nice bed.
Stayed 1 night in Oct 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Stayed 1 night in Sep 2023

8/10 Good

Cynthia

Stayed 1 night in Oct 2023

8/10 Good

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the main reasons I chose to stay here as a family is because of the price compared to others and it had a pool and hot tub. Well, the night we were there, the heater was broken and the pool was cold. Also, the hot tub was under maintenance, and we could not use.
Stayed 1 night in Sep 2023
Response from AGM on 27 Sept,2023
Hello Katrina, Thank you for providing your feedback, it is appreciated. We sincerely apologize for the unexpected pool/hot tub issues you experienced during your stay with us. We hope that you'll return on your next visit to the area so that you can enjoy those amenities that you missed. Safe Travels, Staff & ManagementMainStay SuitesCoeur d'Alene, ID

10/10 Excellent

Pamela

Stayed 1 night in Sep 2023

10/10 Excellent

Rath

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping and food
Stayed 2 nights in Aug 2023
Response from AGM on 27 Sept,2023
Hello Rath, Thank you for the perfect score and taking the time to provide us your feedback, we appreciate it. We look forward to seeing you on your next trip to the Coeur d'Alene area. Safe Travels, Staff & Management MainStay SuitesCoeur d'Alene, ID

2/10 Terrible

James

Travelled with partner
Dirty room. Rude staff.
Stayed 1 night in Aug 2023
Response from Front Desk on 21 Aug,2023
We apologize for this, we pride ourselves on our customer service and cleanliness. I hope you give us another chance to serve you better in the future. I will bring this to the attention of the GM!

8/10 Good

Caitlin

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The hotel is tired and has gotten even more so since we stayed there last year. The light fixtures didn’t work, the bathroom sink drained very slowly. There was no dish soap or kitchen towels for hand washing dishes and only one small bottle of soap/ bar of soap for a 4 day stay. I understand that limiting room service to only check in and after check out cuts hotel costs but since we were paying quite a bit to stay there, it would be nice to have enough supplies for the duration. The staff was very nice but the hotel was a disappointment this year.
Stayed 4 nights in Aug 2023
Response from Front Desk on 14 Aug,2023
We apologize for your inconvenience. House keeping is done every 3 days unless otherwise requested and we have supplies at the front desk. We hope you stay with us again

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok for a short stay
Hotel itself was clean and comfortable, seemed nice. But there were lots of folks in the parking lots, pool area, elevators, that seemed like they were just hanging out. Felt like it wouldn’t be safe to leave anything in the car kind of feeling. Elevator smelled like cigarettes, fully clothed guy just sat alone in the pool area, seemed to be using the internet, just felt like it was a hangout for random people. Breakfast was good, but the person taking care of it was pretty rude. My son spilled some milk and asked for a rag and she wasn’t very kind about it.
Stayed 1 night in Aug 2023
Response from Front Desk on 14 Aug,2023
We apologize for your inconvenience, we only allow guests to hang out in common areas and we take smoking in our hotel very seriously. It is not allowed. Breakfast gets very busy and our breakfast lady is very experienced and takes her job very seriously any concerns should be brought to the attention of the front desk.

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Roomy and clean guest suite with kitchenette. Pool is TINY and in summer was too full of families to use.
Stayed 1 night in Aug 2023
Response from Front Desk on 8 Aug,2023
Thank you for the 5/5 I will share this with the team !!!!!!

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Front Desk on 8 Aug,2023
Thank you soooo much for the great review!!! I will share this with our team !!!!!!

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place highly recommended
Great place clean and very friendly staff. Will definitely stay again.
Stayed 1 night in Aug 2023
Response from Front Desk on 7 Aug,2023
Thank you so much for the 10!!!!!! I will share this with the team !!!

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on 4 Aug,2023
I apologize for you not having a wonderful stay at our hotel. We strive to do the very best and accommodate our guests in all ways possible. I hope you stay with us again so we can make this up to you.

10/10 Excellent

Lisa

Clean!!
Stayed 1 night in Jul 2023
Response from Front Desk on 2 Aug,2023
Thank you for the 5/5 I will share this with the team !!!!

10/10 Excellent

Tierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean !!!
Stayed 2 nights in Jul 2023
Response from Your Comfort Team on 27 Jul,2023
Thank you Tierra for sharing how clean our hotel and rooms are. We appreciate your 5 out of 5 star rating.Sincerely,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Front Desk on 27 Jul,2023
Thank you for the 5/5 I will share this with the team !!!!!

8/10 Good

Marquita, kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Front Desk on 24 Jul,2023
Thank you for the 4 stars, what could we have done differently to get a 5 star review?

6/10 Okay

Dorit

Travelled with family
Liked: Staff & service, property conditions & facilities
The room was big, we stayed there for 5 night, they didn't clean the room even once, they changedntowels and took garbage out once only after I asked.
Stayed 5 nights in Jul 2023
Response from Front Desk on 20 Jul,2023
We apologize for not meeting your expectations. House keeping service is by request.

10/10 Excellent

Karla

Stayed 4 nights in Jul 2023
Response from Front Desk on 31 Jul,2023
Thank you for the 5/5 I will share this with the team !!!!

10/10 Excellent

annalee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

10/10 Excellent

CHERYL, Great Falls

Stayed 3 nights in Jul 2023
Response from Front Desk on 27 Jul,2023
Thank you for the 5/5.. I will share this with the team !!!!!

10/10 Excellent

Suzie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and the place was clean with plenty of room.
Stayed 1 night in Jul 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

6/10 Okay

Danielle

Travelled with family
Disliked: Staff & service
Arrived 3:40 and was told no rooms available and needed to wait till 4:00 to check in. Meanwhile the receptionist checked in two families.
Stayed 1 night in Jul 2023
Response from Front Desk on 12 Jul,2023
I'm sorry this happened we to strive to accommodate everyone. Our check in depends on what type of room you requested and what is available at the time .

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

8/10 Good

Sara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Peasy.
I needed a place to stay that was close to the Interstate and easy to get to after a long, long day of travel. This definitely fit the bill. The free breakfast was great. My only complaint was that the air conditioner unit sounded like it may die at any point in the evening.
Stayed 1 night in Jun 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Grandma trip to Silverwood- Great area to stay at
Stayed 4 nights in Jun 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

6/10 Okay

Joe

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lady at the front desk was very nice. The room has an overpowering wet dog smell. We do not have pets, so it’s even more noticeable. We got the last room, so no chance of switching and we are way too tired to explore any other options. For the price of the room, it should not smell like this.
Stayed 1 night in Jun 2023
Response from Front Desk on 12 Jul,2023
I'm so sorry that happened, our housekeeping staff strives for the very best. Thank you for staying with us and we will do better in the future.

8/10 Good

Mario

Stayed 2 nights in Jun 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

10/10 Excellent

Whiski

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasant stay
Stayed 1 night in Jun 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

2/10 Terrible

Marc

Stayed 1 night in Jun 2023
Response from Front Desk on 12 Jul,2023
I'm sorry we only got a 2 out of 10. We always strive for a 10. I wish we knew what happened to get this low rating. Please come stay with us again so we can make this right for you.

8/10 Good

Julie

Stayed 1 night in Jun 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

10/10 Excellent

Joan

Stayed 1 night in Jun 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

10/10 Excellent

Kenneth

Stayed 1 night in Jun 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Here Again!
Friendly, knowledgeable staff. Continental breakfast is amazing! It isn’t just breakfast pastries, yogurt, and cold cereal. Scrambled eggs, bacon, biscuits and gravy, etc. was available. Another perk is hotel is pet friendly.
Stayed 1 night in May 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

10/10 Excellent

Cortney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve had so many hotel disappointments in the past year. This hotel restored my faith in this industry. The front desk gentleman had excellent customer service skills and checked us in timely and accurately. The room was clean, comfortable, and the upgrades (built-in’s with storage) were well done and functional. We’ve stayed at many places over the past 18 months that cost considerably more and we were provided with considerably less. We have family in Coeur D’Alene and this will be out new go-to place when we come into town for a visit!
Stayed 1 night in May 2023
Response from Front Desk on 12 Jul,2023
Thank you for reflecting on your most recent stay with us. We look forward to welcoming you the next time you are in the Coeur d' Alene area.

8/10 Good

Pat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A second chair would have been nice. Overall, a very nice stay. We would stay there on future trips.
Stayed 3 nights in May 2023