Desk, blackout curtains, iron/ironing board, free WiFi
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Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
1551 Bear Creek Pike, Columbia, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 299 out of 504 reviews" "
Rating 8 - Good. 122 out of 504 reviews" "
Rating 6 - Okay. 43 out of 504 reviews" "
Rating 4 - Poor. 24 out of 504 reviews" "
Rating 2 - Terrible. 16 out of 504 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our beds were surprisingly comfortable, which is always a bonus after a long road trip! The staff was extremely kind. The pool and waffle maker were a huge bonus for my kids. There's several restaurants that you can literally walk to from the hotel. We will definitely be back when we visit my family the next time.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again! Breakfast in the morning was amazing and beds were comfortable.
Stayed 1 night in Mar 2024

4/10 Poor

Ramon

Stayed 4 nights in Mar 2024

8/10 Good

Sarah

Travelled with family
Liked: Amenities, property conditions & facilities
There were details that were not clean (marks on the walls and the edges of the floors). The bathroom was okay but the way the showers are designed the floor got wet. The pool floor was excessively slippery. Breakfast was fine. It was easy to get to and the Mexican restaurant right next door was convenient and good.
Stayed 1 night in Mar 2024

6/10 Okay

Genevieve

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and well situated.
Stayed 1 night in Mar 2024

6/10 Okay

Jasmine

Travelled with family
Liked: Cleanliness
I left and they kept my money
Stayed 1 night in Mar 2024

6/10 Okay

Derek

Travelled with family
It wasn't bad but wasn't great either. We have stayed in other confort inns and were more pleased with their cleaning and breakfast. There was a stain on a pillow case and blanket. Location was right off interstate and was easy to get to.
Stayed 1 night in Mar 2024

4/10 Poor

sandra

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel made me uncomfortable right from the start. There was a funky odor throughtout the hotel. The check-in went smoothly, but when I got to my room the bedding was ruffled and there was a brochure on the floor and there was visible dust/dirt on the entryway floor against the wall.. Why would a cleaner leave a room like this? So I asked for another room. The girl at the front desk appologized and gave me a room on a different floor. This one was much better. But there were just little things, uneven curtains, stains on the carpet and curtains, one drawer my kids opened had a sticky spot that hadnt been cleaned. The complimentary breakfast was meager. The waffle batter was runny, the juice machine was out of order and they did not offer a substitute for it. And to top it off, this was not a cheap place to stay. I'd pass this one by next time.
Stayed 1 night in Mar 2024

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows are great!
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy access to I-65
Stayed 3 nights in Feb 2024

10/10 Excellent

Pavel, woodbridge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, well maintained, no issues.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great except the sheets are very rough at your feet. Must be cheap sheets that are worn out.
Stayed 1 night in Feb 2024

8/10 Good

Tina

Liked: Property conditions & facilities, room comfort
Nice an clean good hot breakfast and nice indoor pool we had are young grandchildren with us and she enjoyed everything about breakfast and the indoor swimming pool
Stayed 2 nights in Feb 2024

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and convenient stop while traveling through the area.
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Many good and fuel options located in the adjacent parking lot. Super nice staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous w/Gas Station/Restaurant/Liquor Store
Wonderful hotel, clean and completely refurbished. Excellent restaurant across the parking lot and also smoke shop, liquor store, and gas station. Nice breakfast and friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Laron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Derrick, Jacksonville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well
Stayed 1 night in Dec 2023

6/10 Okay

Dan

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Close to interstate.
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
No complaints here at all. Very nice place and a great price.
Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Stayed 1 night in Jan 2024

10/10 Excellent

Christina, Martinsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, nice breakfast.
Stayed 1 night in Dec 2023

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shampoo bottles were opened by the previous tenant and not replaced.
Stayed 1 night in Dec 2023

8/10 Good

Carreen

Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

steve

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs in shower and bath
Stayed 6 nights in Dec 2023

10/10 Excellent

Dan, Palm Harbor

Stayed 1 night in Dec 2023

10/10 Excellent

Vanessa, Waterford

Stayed 1 night in Dec 2023

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

2/10 Terrible

Janice

Stayed 3 nights in Dec 2023

8/10 Good

Thomas, Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice room except refrigerator made very loud noise. Turned down thermostat and it stopped. Breakfast was great and a nice lady made sure there was always plenty of food. Weight room is more a harm to the quality of the property. Only a few things and they don't work. Even the clock is broke.
Stayed 2 nights in Dec 2023

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made the experience awesome. Everyone was so nice and welcoming. I appreciate that especially when my father had passed away that weekend I stayed there.
Stayed 1 night in Dec 2023

10/10 Excellent

Liza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star staff
The staff was very kind and accommodating to my needs and my family. They were friendly and helpful as I was in Columbia Tenn to see my dad before he passed away the weekend I was at the hotel. The experience was almost as nice as a five star hotel but a five star staff!
Stayed 2 nights in Dec 2023
Response from Carolyn on 5 Dec,2023
Thank you for taking the time to complete our online survey. I have shared your comments with the staff, and they join me in thanking you for your kind words. We take great pride in our hotel and the services we provide. We're so glad you enjoyed your stay.

8/10 Good

Tammera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hot breakfast. The staff were nice.
Stayed 6 nights in Nov 2023
Response from Carolyn on 29 Nov,2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in easy out
Stayed 1 night in Nov 2023
Response from Carolyn on 4 Dec,2023
Thank you for taking the time to respond to our online survey. We take great pride in our hotel and the services we provide. We're glad you enjoyed your stay.

4/10 Poor

Gerry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the indoor pool was supposedly at 82 degrees. but it felt like air conditioner was on in the pool room. when i ask about turning heat up in the room i was told it was preset and could not be altered. after spending some time in the cold water, i realizes circulating water was only coming out of half of the jets. 6:00 pm no towels in the pool area. small children with us found 2 empty beer cans under bed in our room. shower in one room stopped working second day.
Stayed 1 night in Nov 2023
Response from Carolyn on 4 Dec,2023
On behalf of our team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great on every way
Stayed 2 nights in Nov 2023
Response from Carolyn on 4 Dec,2023
Thank you for taking the time to complete our online survey with such positive feedback. We take great pride in our hotel and the services we provide. We're so glad you enjoyed your stay.

8/10 Good

Donna

Stayed 3 nights in Nov 2023