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Reviews of Mercure ConcepciĆ³n

3.5 out of 5
Mercure ConcepciĆ³n
Cochrane Poniente No. 75, ConcepciĆ³n

Reviews

8.6

Excellent

Rating 10 - Excellent. 170 out of 325 reviews" "
Rating 8 - Good. 88 out of 325 reviews" "
Rating 6 - Okay. 43 out of 325 reviews" "
Rating 4 - Poor. 17 out of 325 reviews" "
Rating 2 - Terrible. 7 out of 325 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Stayed 1 night in Nov 2023
Response from Catarina Queiroga-Guest Service Mercure Concepcion on 30 Jan,2024
Estimada Ruth,Agradecemos por su evalucaciĆ³n. Esperamos tenerla con nosotros en una prĆ³xima oportunidad.Saludos cordiales,

10/10 Excellent

Andrea

Stayed 3 nights in Aug 2023
Response from Catarina Queiroga - Guest Service Mercure Ccp on 20 Sept,2023
Estimada Andrea,Agradecemos por su evaluaciĆ³n. Nos alegra saber que nuestro hotel cumpliĆ³ con sus expectativas.Nuestro compromiso es proporcionar a nuestros huĆ©spedes la mejor atenciĆ³n y una estadia agradable.Esperamos tenerla con nosotros una proxima vez.Saludos cordiales,

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
It could be better
Check In was at 3pm instead of 2pm, as most hotels in Chile use to. Paper bin in the bathroom was dirty when we arrive to the room. When you get a shower you'll spread a lot of water in the bathroom floor. Bathroom doesn't have an exhaust fan. Hotel doesn't have Room Service.
Stayed 2 nights in Jul 2023
Response from Catarina Queiroga-Encargada de reservas on 5 Jul,2023
Estimado huĆ©sped,Muchas gracias por su evaluaciĆ³n. Sus observaciones son muy importantes para que podamos seguir mejorando nuestro servicio y atenciĆ³n. Esperamos tenerlo con nosotros en una prĆ³xima oportunidad.Cordialmente,Mercure Concepcion.

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, not great
Very good service. Clean and nice. Food was ok, but few options in the menu. Breakfast was so-so
Stayed 3 nights in Jun 2023
Response from Catarina Queiroga -Encargada de reservas. on 9 Jun,2023
Estimado Jose,Buenas tardes.Muchas gracias por haber contestado nuestra encuesta de satisfacciĆ³n. Su opiniĆ³n es muy importante para que podamos seguir optimizando nuestro servicio.Esperamos tenerlo con nuevamente.Saludos cordiales,

6/10 Okay

Luis

Business traveller
Disliked: Cleanliness
Next time would go somewhere else.
The room was dirty, no glasses in the bathroom, food at the restaurant was poor. Service was fine, but would not stay at this place again.
Stayed 1 night in May 2022

6/10 Okay

Adriana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Boris

Hotel de paso
Hotel esta bien ubicado, pero es ruidoso al estar al lado de la linea del tren, el desayuno es mediocre, al llegar muy lenta la recepciĆ³n, solo 2 almohadas en la cama, mala limpieza de la habitaciĆ³n
Stayed 2 nights in Jan 2022

4/10 Poor

LORENA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very small rooms, breakfast ok but they have to serve you from a very small buffet
Stayed 1 night in Jan 2022

6/10 Okay

Mark

Disliked: Staff & service, property conditions & facilities
Disappointing
Disappointing overall. For a brand name hotel like Mercure it was a disappointing. There is no hotel parking and you have to use the public car park next to the hotel and pay. The check in process was the slowest I have ever experienced. The room was ok how not very clean. The bathroom was dirty in the corners. Long hairs everywhere. General maintenance was poor. The entrance from the car park was closed. One of the three lifts was not working- which is frustrating as they are slow and you are only allowed 2 people in the working lifts due to Covid restrictions. Two of four the lobby toilets were out of use. The toilet roll holder was broken in our bathroom. The soap tray in the shower was broken. There was only one drinking glass in a double room. And only one pillow each. Dispute being on the 13 floor the noise from below (trains cars and dogs) was still loud. Overall just disappointing!
Stayed 1 night in Jan 2022

10/10 Excellent

Carlos, Santiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran lugar para estar, todo el personal muy amable
Stayed 1 night in Dec 2021

10/10 Excellent

Hugh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location near downtown and airport was very good. Coffee was good - not the usual NescafƩ powder. There was a mixup with my credit card, but the staff corrected it quickly and they were very friendly.
Stayed 1 night in Dec 2021

8/10 Good

TomƔs

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Felipe

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I like room service The hotel is close to the train line so is a bit noisy
Stayed 1 night in Jul 2021

2/10 Terrible

Joaquin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, great location, great service, good food
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great services, it was an amazing experience
Stayed 1 night in Mar 2021

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical weekend
The room was very clean, all of the people were very nice and accommodating, they even allowed us to take 2 sandwiches at breakfast, and bring delivery local food to our room. The TV had an HDMI input so it was easy to stream anything from my MacBook.
Stayed 3 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was spotless. Staff was friendly and helpful.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Location near park, downtown and supermarket. Safe and secure parking.
Stayed 3 nights in Jan 2020

8/10 Good

RUDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern accommodation
Very nice place to stay -- everything is clean and worked well, the breakfast was good, and there is a fitness room with more or less the equipment you would expect. It's modern, as opposed to quaint. The location is close to the commuter train station, not so close to the center of the city but it's a walkable distance.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El ruido de la pasada nocturna del tren. muy bullicioso
Stayed 2 nights in Aug 2019

8/10 Good

Kristin

Liked: Staff & service, property conditions & facilities
Average with excellent staff
Pretty average. The room and bathroom were spacious, but just so-so in terms of comfort. The reception staff was excellent and made sure to take care of their guests. They have a big restaurant right off the lobby that always had a big spread. The food was so-so, but with such a variety of offerings Iā€™m sure all guests will find something to enjoy.
Stayed 1 night in Jun 2019

6/10 Okay

Denise, Albert

Travelled with partner
Liked: Cleanliness, staff & service
We used the parkade which was very tight parking, to get to the hotel from the parkade was extremely confusing, When we asked at check in the simplest way to bring our bags in we were told from the parkade. However, the hotel is connected with office centre and the elevator system was not easy to figure out. When we finally found our way back to the front desk, the manager was very apologetic and helped us to our room. The area was fine and within walking distance of a few restaurants. The breakfast was great, one of our best in Chile! The room was small but clean
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern hotel, nice view from our room, friendly and helpful staff
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Itā€™s a very contemporary and comfortable hotel. The staff are friendly and attentive.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean although it was quite small. As a foreigner not many staff could speak English however all of them was trying to be helpful. Breakfast had a lot of varieties, hot food choices was limited.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Close to a railway, but not disturbing, and to an underdeveloped area. People very helpful, grocery store at walking distance, city center 15 minutes on foot
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All are new in this hotel breakfast is fantastic, good idea to stay there, but is not in the middle of downtown,
Stayed 1 night in Nov 2018

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a great location
Friendly staff, clean and quiet rooms, and great breakfast. Stayed 5 nights and was happy from start to finish. Would stay here again without reservation.
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

DeAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
We enjoyed our visit at the Atton Hotel. The room was good and the staff helpful. The food in the restaurant was good but the service there was slow.
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is modern and clean with great views and wonderful breakfast. At night, the room lighting could be improved with one overhead light. Otherwise, a great hotel with very helpful staff and convenient parking.
Stayed 1 night in Aug 2018

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
I very nice hotel at a good price. Very attentive at the front desk. The breakfast was wonderful, better than I've had in the US.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The room had a humidity & dust smell
I was surprise about the condition of the room, the toilet was smelling bad, the room had a humidity smell and a vacuum cleaner smell (Dust), the heater was not working, I notified to the hotel, but they forgot to fix it.
Stayed 2 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice & Quiet Hotel near City Centre
My 2nd Stay at this Hotel. Always pleasing and comfortable. Staff Friendly. Housekeeping Lazy and needed to complain for Missing Room Amenities.
Stayed 1 night in Mar 2018

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Great breakfast
Great hotel plenty of good restaurants nearby
Stayed 6 nights in Mar 2018

10/10 Excellent

Guillaume, SF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location nice amenities good food professional staff
Stayed 1 night in Feb 2018
Response from jm on 18 Feb,2018
Thank you for staying with us! We appreciate your opinion Julia Moraga Rooms Manager Atton ConcepciĆ³n

10/10 Excellent

ziren, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, convenient location, super service
This hotel is brand new, clean, provided super service, quality foods and is located in the place closed to downtown, convenient for living.
Stayed 2 nights in Nov 2017
Response from jm on 4 Jan,2018
Thanks for answering our survey. We are so proud to comply with our service. We hope to be the hotel of your choice when you visit ConcepciĆ³n. Sincerely, Julia Moraga Rooms Manager Atton ConcepciĆ³n

8/10 Good

Rajesh, Iquique; Chile

Liked: Property conditions & facilities, room comfort
Nice Hotel. Service can be better.
Problems with Housekeeping. They did not change the Towels till we complained!
Stayed 1 night in Nov 2017
Response from jm on 4 Jan,2018
Rajesh: Thank for answering our survey, your opinion is very important for us. We regret the situation and we will reinforce with our housekeepers team all the rooms procedures. Hope to see you again in Atton Concepcion. Sincerely, Julia Moraga Rooms Manager Atton ConcepciĆ³n

8/10 Good

Guillermo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Yass, Santo Domingo, Dominican Republic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality hotel in Concepcion, Chile
Excellent hotel. Within walking distance of university of Concepcion and nearby restaurants and supermarket. Very safe to walk around. Staff is very friendly and rooms are new and clean. You can take a taxy to almost anywhere in the city and prices are reasonable. The best mall to do Shopping is "El trebol".