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Reviews of Hotel Nyhavn63

2 out of 5
Hotel Nyhavn63
Nyhavn 63, Copenhagen

Reviews

6.8
Rating 10 - Excellent. 24 out of 88 reviews" "
Rating 8 - Good. 24 out of 88 reviews" "
Rating 6 - Okay. 16 out of 88 reviews" "
Rating 4 - Poor. 11 out of 88 reviews" "
Rating 2 - Terrible. 13 out of 88 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely location and cute building and kind staff Mattress was too big for bed, resulting in an uncomfortable angle where it went over the edge of the bed. You would role into the middle of the bed and have to sleep at an incline on the side (tricky when sharing a bed). The staff did not correct it when we requested a mattress that fit the bed although they said they would. All four nights were miserable sleeping experiences. The bathroom had glass walls so everyone walking down the hall could look into the bathroom. Very uncomfortable. There was also only one toilet per hall resulting in wait times to use the restroom.
Stayed 4 nights in May 2024
Response from Mar on 18 May,2024
Dear Stephanie,Thank you for taking the time to write a review, we really apreciate it. We are sorry for the inconveniences caused by the matress, we are currently looking into it, thank you for bringing it to our attention. Nevertheless, we are happy to hear you found our staff to be pleasant and hope you enjoyed your time in Copenhagen!Hope to see you again,Kind regards,Reception @ Nyhavn63 Capsule Hotel

8/10 Good

Lance

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Nyhavn 63 Reception on 30 Apr,2024
Glad you enjoyed the stay!Nyhavn 63 Capsule Hotel

10/10 Excellent

Klaudia

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The first two showers were not working properly. The other toilet wasn’t working properly. Then I learnt the third shower is the most trustworthy.
Stayed 1 night in Apr 2024
Response from Nyhavn 63 Reception on 27 Apr,2024
Deal Klaudia, We are sorry our facilities weren't working properly during your stay, we are looking into it.Thank you for the review,Best wishes,

2/10 Terrible

Tatiana

Great location hostel. But small bathroom and not cleaned.
Stayed 1 night in Mar 2024
Response from Nyhavn63 Reception on 19 Apr,2024
Dear Tatiana,We are sorry you didn't find our facilities to be clean enough, we will keep your comment in mind.Best wishes,

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great value for the money. Courteous and friendly staff; warm and welcoming atmosphere. Good location. Clean, comfortable and convenient. Would definitely recommend to fellow travelers.
Stayed 2 nights in Dec 2023

2/10 Terrible

MD ABUL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Linden

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, bed pods, toilets and showers were all kept clean throughout my stay
Stayed 5 nights in Sep 2023

2/10 Terrible

tanya

Disliked: Cleanliness, room comfort
Terrible maybe passable in winter
Unfortunately this was a terrible stay. The pods have no cooling function, very little air circulation so when in the mid 20's in weather/temp, and then you go into a plastic box and shut the door, it quickly becomes unbearable (and I'd read the reviews and took a fan) I had to get the door open just to survive and then there's zero privacy. Added to that, there's 2 loos between potentially 44 people so when I gave up sleeping to go to get a shower to cool down, I found a used tampon in the shower cubicle. The cleaning guy is trying to stay on top of it, but I guess if people can't get into the loos then there's a certain animalistic tenancy which takes over. I quit early swearing never again and needing a bucket of coffee to survive the day. Thanks to the one smiling staff member that morning.
Stayed 2 nights in Aug 2023
Response from Irina on 18 Oct,2023
Hi Tanya, please accept our sincere apologies, we're installing air conditioning these days and we want to build a new toilet too, have a great week ahead and we promise to do better from now on! Best regards!

2/10 Terrible

Graham

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hot and noisy - no way to sleep due to the lack of air conditioning. Honestly the worst place I have ever stayed in.
Stayed 2 nights in Aug 2023

10/10 Excellent

Helen

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Loved it.
The staff were amazing and helpful. The vibe was great and the interior design excellent. It was lovely to hang out outside close enough to the centre of everything but in a courtyard where one could relax. The capsules were ok. Not amazing as I found the enclosed space difficult (it was like sleeping in a trunk) but it was cost effective and could have been a lot worse. The shower was good and the loos were mostly clean but could have been a bit more regularly checked. There was a lot of trust between everyone in the dormitory and people were kind.It's ideal for young travellers but not so much for oldies like me! The coffee was amazing and I would highly recommend it to anyone on a budget. My daughter (15) loved it. There was just one thing that drove me crazy.... and that was the un-cool music. As a musician and songwriter, I found the reproduced hit songs mind-numbing and suggest that the company buy a PRS licence and play the real thing and not the copies of songs like 'I see fire' and 'dancing on the ceiling'.... also the jazz sounded like lift music... I suggest 'cafe del mar' playlists instead. (Please?). Apart from that, we loved it.
Stayed 2 nights in Jul 2023

4/10 Poor

Adolfo

Travelled with family
Disliked: Property conditions & facilities
The fan system in the capsules were not worki ng properly.
Stayed 3 nights in Jul 2023

6/10 Okay

Judith

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2023

6/10 Okay

Nathaniel, Raymore

Liked: Property conditions & facilities
Disliked: Staff & service
Close to the main tourist attraction
Stayed 1 night in Jun 2023

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Mar on 18 May,2024
Dear David,We happy you had a nice stay,Hope to see you again,Best wishes,Reception @ Nyhavn63 Capsule Hotel

10/10 Excellent

Akiho

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
キレイで安全！
Stayed 6 nights in Feb 2024
Response from Nyhavn 63 Reception on 30 Apr,2024
Lovely to hear you enjoyed the stay!Best wishes,Nyhavn 63 Capsule Hotel

6/10 Okay

Miguel Ángel López

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Destacar su ubicación. La limpieza y funcionamiento de los servicios básicos para el aseo, totalmente nefasta. Uno no espera grandes lujos pero si cierta limpieza y esto en temporada baja. No quiero pensar lo que es temporada alta.
Stayed 5 nights in Feb 2024
Response from Nyhavn63 Reception on 19 Apr,2024
Estimado Miguel Ángel,Sentimos leer que la limpieza y funcionamiento de nuestros servicios no haya sido óptima durante su estancia. Estamos tomando acción para mejorar este aspecto en el hotel. De nuevo, lo sentimos y muchas gracias por el feedback.Sinceramente,

10/10 Excellent

Denise

Stayed 1 night in Feb 2024

2/10 Terrible

Troels Nørgaard

Stayed 2 nights in Jan 2024

4/10 Poor

Jan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
To nætter kan ikke anbefales 👎👎
Fantastisk omgivelser, skønne lokaler. Deres madras er ikke særlig behageligt at sove på to dage i strek, kan absolut ikke anbefales, hellere ikke til prisen.
Stayed 2 nights in Jan 2024

8/10 Good

Kenneth

Stayed 2 nights in May 2023

10/10 Excellent

Jes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk forhold mellem pris og produkt.
Jeg lejede et værelse. Super beliggenhed, hyggeligt, god seng og selvom bad var på gangen, var det i orden. Mange og fine badekabiner. Morgenmad var tilstrækkelig og pæn.
Stayed 1 night in Nov 2023

10/10 Excellent

Gustav

Bra
Najs om man ska bo över en natt. Enkelt och billigt. Fräsha hytter. Lite varm om man låser dörren bara
Stayed 1 night in Oct 2023
Response from Nyhavn 63 on 22 Nov,2023
We were delighted to have you at our hostel. We are continuously working on improving our space, and we appreciate your visit. Thank you!

8/10 Good

Jonathan

Stayed 1 night in Oct 2023
Response from Nyhavn 63 on 22 Nov,2023
We were delighted to have you at our hostel. We are continuously working on improving our space, and we appreciate your visit. Thank you!Nyhavn 63

2/10 Terrible

Jonny

Stayed 5 nights in Oct 2023

8/10 Good

Pia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Økonomisk overnatning med atmosfære
Fælles arealet er fantastisk hyggeligt dejlig atmosfære/musik/personale Fin morgenmad - tapas God kvalitet senge men soverummet var meget koldt. Toiletbrættet sad meget dårligt på samtlige toiletter. Bruser ok
Stayed 3 nights in Oct 2023

10/10 Excellent

Vagn

Liked: Staff & service, property conditions & facilities, room comfort
Great value for money + fantastic location
We had a great stay. The shower fascilities were not fantastic, but all i all this hostel is great value for money.
Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice:)
Super trevlig personal:)
Stayed 1 night in Oct 2023

8/10 Good

Olivia

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Robin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Ansich gute Lage und Unterkunft. Die kaplseln waren zu 2 jedoch nach kurzer Zeit sehr stickig und die Nachbarn waren teilweise sehr laut Nachts.
Stayed 1 night in Sep 2023
Response from Irina on 18 Oct,2023
Thank you for your feedback Robin, we're installing air conditioning these days so we can avoid this complain in the future, have a great week ahead and please accept our sincere apologies!

6/10 Okay

Mika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

J

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Capsula muito quente.
A capsula de casal era muito quente e o ventilador era barulhento e não resfriava. Pegamos apenas para passar o dia. Acho que seria quase impossível dormir naquela capsula, num dia mais quente. Em dias frios, talvez seja interessante.
Stayed 1 night in Sep 2023
Response from Irina on 18 Oct,2023
Hi, please accept our sincere apologies, we're installing air conditioning these days so we can avoid the issue in the future, thank you for staying with us and have a great week ahead!

2/10 Terrible

Emil

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Irina on 18 Oct,2023
Hello Emil, we're sorry about your negative experience, can you take 2 minutes out of your time and tell us whta happened? We really want to improve! Thanks, have a great day!

4/10 Poor

Evelina

Disliked: Property conditions & facilities, room comfort
I understand it's a budget hotel and that the capsules can't be the same as a normal bed... but the mattress was supee hard, the pillows were thinner than paper and our capsule had no light in it so the hotel replaced it with a LED-light strip which worked... sometimes. On top of it all we couldn't shut the door and had to sleep with it open or we would have died a heatstroke in the capsule. There was 3 showers and 2 toilet stalls and one of the doors was broken to one toilet so there was 1 toilet for atleast 10 guest. This facility need someone to come in and upgrade it/renovate it for it to be worth staying there. I will not come back.
Stayed 1 night in Sep 2023
Response from Irina on 18 Oct,2023
Hi Evelina, please accept our sincere apologies, we're installing air conditioning these days and we'll do our best to improve, have a great week ahead!

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Har været der 2 gange nu, syntes det er nemt og billigt, dejligt at man har en dør man kan lukke.
Stayed 1 night in Aug 2023

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rum-kapsel
Nice Nice Nice
Stayed 1 night in Sep 2023

10/10 Excellent

Frauke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never slept in a pod before. But it was cozy, a bit warm and not enough airflow. But i slept ok.
Stayed 1 night in Sep 2023

8/10 Good

kenneth

Stayed 5 nights in Aug 2023

2/10 Terrible

HANS

Stayed 1 night in Aug 2023
Response from Irina on 18 Oct,2023
Hello Hans, we're sad that you had a negative experience, can you please tell us what happened? We really want to improve! Thanks, have a great day!

10/10 Excellent

Rosa Marie

Stayed 1 night in Aug 2023

6/10 Okay

Lene

Disliked: Property conditions & facilities
Indtjekningen tog ca 3 kvarter, da alle skulle tjekke ind på samme tid. Et forbedringsforslag kunne være at være lidt mere fleksibel i forhold til indtjekning før tid, såfremt værelset er klart før. Store problemer med toilettet på 1. etage! Desværre ikke dansk talende personale 😞 Charme og skøn beliggenhed!
Stayed 3 nights in Aug 2023
Response from Irina on 18 Oct,2023
Thank you Lene, every feedback is important to us and you brought up some very good points that we really need to discuss and improve, have a great week ahead and please accept our sincere apologies! :)

4/10 Poor

Oliver

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Irina on 18 Oct,2023
Hi Oliver, we're really sorry that you had a negative experience, can you please tell us what happened, we really want to improve! Have a great week ahead, thanks!

6/10 Okay

Niels

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Ok til en overnatning eller to
Det var ok, men kommer nok ikke tilbage. Min kode virkede ikke, så skulle have ny kode. Meget lydt uanset om man har ørepropper i eller ej. Ikke så fan af rengøringen af badeværelse/toilet.
Stayed 3 nights in Aug 2023

8/10 Good

Saskia

Liked: Cleanliness
Hallo zusammen, Vorne weg, für 1-2 Nächte würde ich die Unterkunft wieder buchen! Für den Preis ok und sehr zentral gelegen. Ich war im 2. OG. Leider wurde ich beim Check-In nicht über die korrekte Nutzung der Codes aufgeklärt. Da brauchte ich sogar 2x Hilfe an verschiedenen Türen. Auch gab es keinen Raum wo man die Koffer bis zum Check-In abstellen konnte. Obwohl ich vorher angerufen hatte und mir zugesagt wurde, dass es einen Raum zum abstellen des Koffers gäbe. Mein Koffer stand somit mehrere Stunden unbewacht neben der Theke. Es gab bei uns im 2. OG 3 Duschen, 2 Toiletten und 2 Waschbecken für alle Gäste. Dies waren dann etwa 25 Leute geschätzte Anwesende. Meine erste Nacht war relativ leise. Die „Mitbewohner“ haben sich Mühe gegeben nachts leise zu sein. Hören tut man sie beim ankommen natürlich trotzdem. Und die Schiebetüren der Schlafboxen knarzen sehr laut beim Öffnen. In der zweiten Nacht waren die Mitbewohner teilweise sehr laut und wurden mehrfach um Ruhe gebeten. Leider weiß man im Vorfeld nicht was man bekommt. Die Koffer und Schuhe stehen vor den Schlafboxen im Gang. Dennoch war meine Schlafkabine sehr groß. Es ist ein Spiegel, 2 Steckdosen, 2 USB Anschlüsse und Licht drin. Eine Lüftung kann man separat anstellen. Die Kabine war an sich super. Die Matratzen für 2 Nächte ok. Alles ziemlich sauber gehalten. Für das Verhalten mancher Gäste kann das Hotel ja nichts. Daher würde ich wieder kommen 😊
Stayed 2 nights in Aug 2023
Response from Irina on 18 Oct,2023
Thanks a lot for your detailed review Saskia, we really appreciate it and your feedback is very valuable for us, we'll definitely try to do something about those creaking doors, have a great week ahead and we hope we'll see you again! :)

10/10 Excellent

Naouel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J ai bien aime expérience de capsule j ai aime le principe aussi l accueille merci pour la propriété un tres bon sejour

2/10 Terrible

Jarmo

Stayed 3 nights in Aug 2023

10/10 Excellent

Tina møller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Cecilie Lund

Stayed 2 nights in Aug 2023