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Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, free WiFi, linens

Guest reviews

4.6/5 Wonderful
1,517 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationVenetian Macao Casino3 min walk
Popular LocationCotai Arena7 min walk
Popular LocationCity of Dreams10 min walk
AirportMacau (MFM-Macau Intl.)7 min drive

Choose dates to view prices

  • Grand Deluxe Suite King

    4.6/5 guest room rating

    Room amenities

    • 69 sq m
    • City view
    • Sleeps 3
    More detailsGrand Deluxe Suite King
  • Grand Suite King

    4.8/5 guest room rating

    Room amenities

    • 64 sq m
    • City view
    • Sleeps 3
    More detailsGrand Suite King
  • Grand Suite Twin

    4.8/5 guest room rating

    Room amenities

    • 64 sq m
    • City view
    • Sleeps 3
    More detailsGrand Suite Twin
  • Grand Executive Suite

    Room amenities

    • 72 sq m
    • City view
    • Sleeps 3
    More detailsGrand Executive Suite
  • 1 King Bed with Club Access

    5/5 guest room rating

    Room amenities

    • 52 sq m
    • City view
    • Sleeps 3
    More details1 King Bed with Club Access
  • 2 Twin Beds with Club Access

    4.4/5 guest room rating

    Room amenities

    • 52 sq m
    • City view
    • Sleeps 3
    More details2 Twin Beds with Club Access
  • Diplomat Suite

    Room amenities

    • 165 sq m
    • Water view
    • Sleeps 3
    More detailsDiplomat Suite
  • Premier Suite

    Room amenities

    • 110 sq m
    • Water view
    • Sleeps 3
    More detailsPremier Suite
  • 2 Twin Beds Deluxe

    4.8/5 guest room rating

    Room amenities

    • 52 sq m
    • City view
    • Sleeps 3
    More details2 Twin Beds Deluxe
  • 1 King Bed Deluxe

    4.7/5 guest room rating

    Room amenities

    • 52 sq m
    • City view
    • Sleeps 3
    More details1 King Bed Deluxe
  • Grand Suite Fountain View King

    4.8/5 guest room rating

    Room amenities

    • 64 sq m
    • Water view
    • Sleeps 3
    More detailsGrand Suite Fountain View King
  • Grand Suite Fountain View Twin

    4.8/5 guest room rating

    Room amenities

    • 64 sq m
    • Water view
    • Sleeps 3
    More detailsGrand Suite Fountain View Twin
  • Grand Deluxe Fountain View Suite King

    Room amenities

    • 69 sq m
    • Water view
    • Sleeps 3
    More detailsGrand Deluxe Fountain View Suite King
  • 1 King Bed Fountain View

    4.9/5 guest room rating

    Room amenities

    • 52 sq m
    • Water view
    • Sleeps 3
    More details1 King Bed Fountain View
  • Grand Executive Fountain View Suite

    Room amenities

    • 72 sq m
    • Water view
    • Sleeps 3
    More detailsGrand Executive Fountain View Suite
  • Grand Suite King with Club Access

    Room amenities

    • 64 sq m
    • City view
    • Sleeps 3
    More detailsGrand Suite King with Club Access
  • Grand Suite Twin with Club Access

    Room amenities

    • 64 sq m
    • City view
    • Sleeps 3
    More detailsGrand Suite Twin with Club Access
  • Grand Deluxe Suite King with Club Access

    Room amenities

    • 69 sq m
    • City view
    • Sleeps 3
    More detailsGrand Deluxe Suite King with Club Access

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Cotai

Located in Cotai, Grand Hyatt Macau is connected to a shopping centre. Macau Tower and A-Ma Temple are notable landmarks, and some of the area's popular attractions include Macau Fisherman's Wharf and Chimelong Ocean Kingdom. Looking to enjoy an event or a game? See what's going on at Cotai Arena or Macau East Asian Games Dome.

Visit our Cotai travel guide
Map
Popular Location

What's nearby

  • Venetian Macao Casino - 3 min walk
  • Cotai Arena - 7 min walk
  • City of Dreams - 10 min walk
  • Cotai Strip - 13 min walk
  • Rua do Cunha - 16 min walk

Getting around

  • Macau (MFM-Macau Intl.) - 7 min drive

Restaurants

  • Where to eat
  • Beijing Kitchen – Restaurant offering Chinese cuisine. Serves lunch and dinner daily. Reservations required.
  • Mezza9 Macau – Pool-view buffet restaurant offering international cuisine. Serves dinner daily. Reservations required.
  • Lobby Lounge – Café with a bar offering international cuisine. Serves lunch, dinner and light fare daily, happy hour available.

About this property

Grand Hyatt Macau

Luxury hotel connected to a shopping centre in Cotai with 3 restaurants
This hotel features 3 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas, a free area shuttle and a free casino shuttle are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. All 791 rooms boast deep soaking bathtubs, and offer free WiFi and 24-hour room service. Free wired Internet and DVD players are standard, as are LCD TVs with cable channels.
Grand Hyatt Macau offers 791 forms of accommodation with DVD players and minibars. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: MOP 960 per day
  • Valet parking: MOP 1440 per day
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Free local area shuttle
  • Free casino shuttle
  • Free ferry terminal shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–11 AM: MOP 296 for adults and MOP 148 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping
  • Hot tub

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Dry-cleaning service
  • DVD player
  • Free local area shuttle
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Korean

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Conference space (86112 square feet)

Outdoors

  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Spa open selected days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Linens

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • CD player
  • DVD player
  • Films for purchase
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Children's slippers
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in between 3 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for MOP 400.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MOP 1000.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MOP 296 for adults and MOP 148 for children (approximately)
  • Airport shuttle fee: MOP 520 per vehicle (one-way, maximum occupancy 4)
  • Self-parking fee: MOP 960 per day
  • Valet parking fee: MOP 1440 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Can I cancel my reservation for free at Grand Hyatt Macau and receive a full refund?
Yes, Grand Hyatt Macau offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Hyatt Macau cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is available for MOP 960 per day. Valet parking is available for MOP 1440 per day.
What time is check-in at Grand Hyatt Macau?
Check-in is from 3 PM to midnight.
What time is check-out at Grand Hyatt Macau?
Checkout is at 11 AM.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MOP 520 per vehicle, one-way, applies.
Where is this property located?
This family-friendly Cotai hotel is located near the airport, within a 10-minute walk of Venetian Macao Casino, Cotai Arena and City of Dreams. Cotai Strip and Macau East Asian Games Dome are also within 1 mile (2 km).

Guest reviews

Overall score and ratings for Grand Hyatt Macau

4.6
Wonderful
5 - Excellent
1,031
4 - Good
384
3 - Okay
53
2 - Mediocre
26
1 - Poor
23
4.6
Cleanliness
4.6
Service and Staff
4.4
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Staff & service
Good for option

Room a bit dated. Bed is not too comfort as 5 star standard.

Stayed 1 night in Nov 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2020

2/5

  • Disliked: Staff & service

The restaurant guest is impolite and the waiting time is long.

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fresh fruit daily. Prompt answers to questions. The lounge should be opened twenty four hours for quest use. I like to people watch. All staff that I had contact with went out of their way to accommodate my requests. Daily newspaper was nice but,the Wall Street Journal was not available.

Stayed 12 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with the family

We stayed at the suite and was perfect for my 2 active boys. We were able to sleep while our boys watched and played outside in the living room.

Stayed 2 nights in Jan 2020