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Reviews of Bénin Royal Hôtel

4 out of 5
Bénin Royal Hôtel
Lot 398 Maro-Military Compound, Vons face borne lab, Cotonou

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 46 reviews" "
Rating 8 - Good. 17 out of 46 reviews" "
Rating 6 - Okay. 12 out of 46 reviews" "
Rating 4 - Poor. 4 out of 46 reviews" "
Rating 2 - Terrible. 2 out of 46 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Lloyd D.

Stayed 2 nights in Mar 2024

6/10 Okay

Ludan

Stayed 1 night in Dec 2023

8/10 Good

cressida, New York

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The Spa was closed. That was one of the reasons i picked this property. Pool was nice. The surroundings left much to be desired.
Stayed 6 nights in Feb 2022

4/10 Poor

Ousseynou

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rooms are clean but staff service is terrible. It took them several hours to deliver my food any time I order
Stayed 9 nights in Dec 2021

6/10 Okay

KENNETH

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2020
Response from Gbeho on 12 Jan,2021
Thanks

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff were courteous and friendly
Stayed 1 night in Aug 2020

6/10 Okay

Ashish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from relations publiques on 14 Mar,2020
Merci cher Client et à très bientôt

4/10 Poor

Gregory, Indiana

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel tried to charge me for dinners that i never ordered. They're room billing system is fraught with error.
Stayed 4 nights in Feb 2020
Response from relations publiques on 9 Mar,2020
Thanks for your comment. It was a matter of misundestanding

2/10 Terrible

Verified traveller

Stayed 5 nights in Jan 2020

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable hotel, great waitstaff, front desk ok
The hotel was well located in the city center within walking distance to the market + Foundation Zinsou museum. The food + restaurant service was great. Accommodations were lovely with a great rooftop pool. However, unlike all my other hoteIs during my trip I did not have good service at the front desk. The ATM did not work + the front desk would not exchange USD for me even though they had a currency exchange sign. That would have been fine but the woman at the front desk kept giving me attitude about it and brushing me off to come back in the morning. The excuse was they did not have any cash. However, I knew they had plenty of cash (I saw the large envelope of money they used to give other guests change). But they kept saying they had no CFA. Why they didn't just say they didn't want to exchange USD I have no idea. So that was frustrating. Also, the front desk guy got a little nasty and accused me of overstaying when I came down for the airport shuttle. He did not realize I had paid an additional fee that morning to check out late since I had a midnight flight. Only after I showed him my receipt did he realize I had paid extra for a late checkout. He didn't apologize for his accusation or attitude and I thought that was a bit unnecessary. Overall the stay was fine and the rest of the staff was really great. But for a nice hotel I would have liked a bit nicer front desk service.
Stayed 4 nights in Jan 2020
Response from public relation on 11 Mar,2020
Thanks for your comments

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
This hotel needs to hire someone to deal with an obvious cockroach infestation. I found and disposed of approx. 15 or 20 roaches in my room during my one night stay. There were also roaches in the gym. Needless to say I checked out early, as soon as a room in another hotel became available. The one positive about this hotel is the people who check you in. They were all friendly and professional. This could be a nice, reasonably priced hotel after they deal with the cockroach problem.
Stayed 1 night in Jan 2020

6/10 Okay

Jacobus Marinus

Disliked: Room comfort
Stayed 2 nights in Nov 2019
Response from Community anager on 24 Nov,2019
Dear guest ! Thank you for staying with us. We're looking forward to seeing soon in order to serve you much better. Receive our sincere salutations

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Community anager on 22 Jun,2019
Dear guest hi We thank you for your mark. We're looking forward to seeing again in order to offer you more of our services. receive our sinciere salutations.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
The staff needs a lot of training, the restaurant staff was terrible, except for the manager lady, can’t remember her name she’s always there when we ate breakfast. She was amazing, the rest were incompetent and unhelpful.
Stayed 2 nights in Apr 2019
Response from Community anager on 30 Apr,2019
Dear guest good morning We thank you for your stay in our hotel, and also for your comment which followed. We took good note of your remarks and apology for all the desagrements you were caused. We're taking all the best disposals possible in oder to offer you an excellent service for your next stay. Benin Royal Hotel, la royauté à votre portée.

8/10 Good

Sivalingam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the good hotels for business
Good hotel recommended. In a quiet area.
Stayed 2 nights in Feb 2019
Response from Community anager on 18 Feb,2019
Dear guest good morning ! We thank you for your stay in our hotel and also for your comments which followed . We 're happy you enjoyed a very good stay with us. We're looking forward to seeing you again in order to offer you more of our servvices. Benin Royal Hotel, the royalty at your fingertip

8/10 Good

PRANAV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Response from Community Manager on 8 Jan,2019
Dear guest Benin Royal Hotel thank you for your stay and also for your mark. We hope you enjoyed a very pleasant stay. We are looking forward to seeing you again in order to offer you more of our services. Benin royal Hotel, the royalty at your fingertip

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Generally good visit. We liked the room with comfy king-sized bed. Friendly staff at breakfast and front desk. Check-in was sluggish but we were happy once we got to our room. Note that the building layout is odd with quite a bit of stairs due to levels on the floors.
Stayed 1 night in Dec 2018
Response from BRH customer care on 2 Jan,2019
Dear guest We thank you for your stay in our hotel and for the comment which followed. We apologize for all the desagreements you were caused at your check-in. We hope you got back safely. Looking forward to seeing you again in order to offer you more of our services. Benin Royal Hotel, the royalty at your fingertip

6/10 Okay

Ryan

Disliked: Cleanliness, property conditions & facilities, room comfort
I can't recommend this hotel. I just got back from a West Africa tour and I stayed in 8 hotels while there. This was the worst. The hotel check-in was much slower than it needed to be. Room was tiny, but I didn't mind the size so much as the look and feel of it. Seemed pretty gross, from the hallways, the elevator and then finally the room. We got dinner at the rooftop restaurant by the pool and service there was very slow (we heard a dish drop and I'm pretty sure it was ours). I had to ask for my drink three times. An hour later it finally came (and it was the wrong drink). Wi-Fi was average for the area. Check out in the morning was smooth. In the US, this would be a one or two star hotel.
Stayed 1 night in Nov 2018
Response from Community Manager. on 4 Dec,2018
Dear guest, We thank you for your stay in our hotel and also for your comment which followed. We apologize for all the desagrements you were caused during your stay. We took good note of all the remarks you mentioned and promise you to correct ourselves in other to serve you much better.. We are looking forwad to seeing you next time for a better experience. Thank you, best regards.

8/10 Good

Gbose

Beautiful Time Out
We had a great time at Benin Royal. The room was nice n cozy and super neat though I feel the TV was a little too small for such a nice room. The staffs were very friendly and the breakfast was awesome. We were unable to try out other meals cause their menu book is all written in French and we couldn't understand anything written on it. I feel they could have made an English version too. Aside that we enjoyed our time out and almost didn't wanna leave.
Stayed 4 nights in Aug 2018
Response from Community Manager on 23 Aug,2018
Thank you for your comment Mr. Gbose Adebowale. We hope that you have made a good return home and that you are doing well, as well as your lovely wife. It was also a pleasure for us to have stayed at our hotel. We take your comments into account so that you are fully satisfied during your next stays. Wear well and see you soon! Benin Royal Hotel royalty at your fingertips.

10/10 Excellent

KEnny, SD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very nice...Staff is very helpful and friendly..we had quite a few children in our group and they worked with us.. Resturant has very good food. Highly recommend hotel...
Stayed 2 nights in Aug 2018
Response from Community Manager on 6 Aug,2018
Hello Sir ... We are delighted to read you. We hope you have made a good return home. It was our pleasure to welcome you and all the lovely family. Come back when you want, you are here at home. Sincere greetings to all and especially to your lovely children. See you soon. Benin Royal Hotel, royalty at your fingertips.

8/10 Good

Elungile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in May 2018
Response from Imelda S on 1 Jun,2018
Thank you dear customer for your comment. It is always a pleasure for our guests to be satisfied with their stay. Best regard! Benin Royal Hotel, royalty at your fingertips.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Amazing
Stayed 1 night in May 2018
Response from S. Imelda on 17 May,2018
Dear customer, We are honored to read your comment. Thank for your stay and see you soon! Benin Royal Hotel, royalty at your fingertips.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Fantastic
Response from S. Imelda on 15 May,2018
Thanks dear customer. We hope to see you very soon. Benin Royal Hotel, royalty at your fingertips.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Benin
The staff were really nice, going out of their way to help. Having toured the whole country I did not encounter anywhere near the same standard. Breakfast was nice although dinner is a little overpriced for its quality. The fact the national football team stays here is telling as well.
Stayed 2 nights in Oct 2017
Response from Benin Royal Hotel on 8 Jan,2018
Dear customer Hello! We thank you for your stay in our hotel. It is a great pleasure for us to receive your opinion on Benin Royal Hotel and we would like to thank you for all the good points you have highlighted and regret the inconvenience experienced. We take your remarks into consideration and are already taking steps to excel and serve you better on your next trip to Benin. Benin Royal Hotel, royalty at your fingertips ...

8/10 Good

CrazyNomad, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the city centre
Comfortable. Clean and with friendly and helpful staff. Near the city centre.
Stayed 2 nights in Aug 2017
Response from BRH customer care on 4 Sept,2017
Dear CrazyNomad, thank you for your stay in our hotel and your comments that followed. We would like to thank you for all the good points that you highlighted. Hopping to welcoming you again in our hotel, receive our sincere greetings. Benin royal hotel, at your service.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Horrible location
This hotel is literally in a residential neighborhood, people hanging out outside the hotel all night , and be ready to be up early in the morning from all the noise , it's not a safe neighborhood and the street was closed the one day for a wedding on the street I will never stay there again .
In the hotel parking lot
Stayed 9 nights in May 2017
Response from The Direction on 28 Jul,2017
Thank you for your opinion. We would like to draw your attention to the fact that our hotel is the only 4 stars hotel located in the heart of the city of Cotonou. This geographical situation is an undeniable asset because it allows rapid access to all public administrative premise (ministries) and markets (Dantokpa large market), thereby considerably reducing transport costs during the stay. As for the party, it was a national cultural celebration. In any case all our rooms are soundproofed in order to give the maximum comfort to our friendly hosts. We hope to see you soon in your next stay in Cotonou.

10/10 Excellent

Flo, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very nice and helpful
I was in Ghana for my Birthday with my 2 sisters. We decided to go to Benin for 2 days . The first hotel was not comfortable but when I went to Benin Royal I really feel like a Queen. The food was excellent. The staff was lovely. Although that I put that we were 3 but 4 in the reservation, The reception did not make a big deal of that. If I go back to Benin, I will definitely return there.
Response from Floride on 8 Feb,2017
Dear flo is a pleasure to read your review of our hotel. We continue to strive to offer you the best of services. We look forward to seeing you soon. You can always count on our speed and professionalism. See you soon!!!

6/10 Okay

Peter

Might have been a good hotel... but it was closed... under renovation when we came! ;)
Stayed 3 nights in Jan 2024

8/10 Good

Barnabé

Travelled with partner
L’équipement et la propreté des chambres.
Stayed 1 night in Nov 2023

10/10 Excellent

Reine

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

michel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel confortable,sûr: parfait pour un consultant
Séjour très agréable à tous les points de vue malgré la situation au regard de la pandémie Covid-19 pour un hôtel accueillant une clientèle étrangère dont la fréquentation a drastiquement diminué avec la situation sanitaire en Europe et au Etats-Unis. La Direction de l'hôtel est attentive et maintient un haut niveau de prestations. Excellent souvenir. Adresse à recommander.
Stayed 5 nights in Oct 2020
Response from Community Manager on 30 Nov,2020
Cher client bonjour ! Benin Royal Hotel vous remercie pour votre passage et aussi pour votre commentaire. En espérant vous revoir bientôt, recevez nos sincères salutations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バルコニー付きの部屋を予約していたのに今日は空いていないと言われた 減額はしてくれたが
Stayed 1 night in Nov 2019
Response from Community manager on 15 Jan,2020
ベナンロイヤルホテルにご滞在いただきありがとうございます。 あなたの満足のために私たちはあなたに最高を提供します

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Primera experiencia en Benin
Habitaciones privilege muy bien, nuevas, bien equipadas, limpias, aunque las ventanas están clausuradas y opacas - la estancia larga no es muy agradable. no vale nada. El restaurante deja mucho que desear. Y fuera del hotel no hay Alter activas a pie "seguras" Piscina exterior bonita, y bar al lado interesante. Servicio muy agradable y atento.
Stayed 5 nights in Jun 2019
Response from Community anager on 22 Jun,2019
cher client salut Nous vous remercions pour votre séjour dans notre hotel et aussi pour votre commentaire. Nous espérons vous revoir encore bientôt dans nos locaux afin de vous offrire encore plus de nos services. recevez nos sincères salutations

6/10 Okay

christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel correct
Très loin d’etre Un coup de cœur, c’est un hôtel où tous les services fonctionnent bien. Personnel efficace. Chambre très petite.
Stayed 2 nights in Apr 2019
Response from Community anager on 1 May,2019
Merci pour votre message. Nous travaillons à mieux vous satisfaire pour votre prochain séjour. Benin royal hôtel la royauté à votre portée

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Hat mir alles sehr gut gefallen, Personal sehr freundlich und kompetent. Frühstücksbuffet tadellos
Stayed 2 nights in Feb 2019
Response from Community anager on 14 Mar,2019
Sehr geehrter Kunde, hallo Wir danken Ihnen für Ihren Aufenthalt in unserem Hotel und auch für Ihren Kommentar. Wir hoffen, Sie bald wiederzusehen und Ihnen noch mehr von unseren Dienstleistungen anzubieten. Erhalten Sie unsere aufrichtigen Grüße. Benin Royal Hotel, Abgabe an Ihren Fingerspitzen.

10/10 Excellent

claudine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour à renouveler
Destination qui m'a agréablement surprise, réseau routier très correct et beaucoup de choses à découvrir, villages lacustres, centres artisanaux, marchés qui valent le détour etc.. à l'hôtel parfait, personnel accueillant, souriant, prévenant,et d'une grande douceur, chambre spacieuse, literie confortable, hôtel très propre, espace bien être et spa magnifique, havre de paix avec des tarifs très intéressants et du personnel efficace, hôtel proche des centres d'activités avec une connexion internet parfaite. En deux mots je suis ravie et y retournerai.
Stayed 5 nights in Oct 2018
Response from Community Manager on 26 Oct,2018
Chère cliente bonjour! Nous vous remercions pour votre séjour dans notre hotel et aussi pour les comentaires qui ont suivi. Nous vous souhaitons un bon retour chez vous. Une fois encore merci pour l'intèret apporté à notre endroit. Dans l'espoir de vous revoir très bientot pour rendre votre séjour encore plus agréable recevez nos sincères salutations. Benin Royal Hotel, la royauté à votre portée.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018
Response from customer care on 10 Oct,2018
Dear guest We thank you for interest in our hotel and the mark which followed. We looking forward to seeing very soon in order to give you more of our services. Benin Royal Hotel, the royality at your fingertips

8/10 Good

Michael, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below expected but not bad
It was located in small town Not sea side or city center We didn't make pre-appointment So hotel shuttle was not waiting for us If you want to use hotel shuttle, make an appointment
Stayed 3 nights in Jul 2018
Response from Community Manager on 6 Aug,2018
Thank you for your comment Mr. Mickael. Our hotel is not located by the sea but it is located in the city center about 10 minutes from the sea. Regarding the shuttle, it is available to all our customers when the request is made. it would have been a pleasure for us to put it at your disposal if you had made the request. We hope to see you very soon! Benin Royal Hotel, royalty at your fingertips.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel is good and the staff take very care of us
Stayed 3 nights in Jul 2018
Response from Imelda S-Community Manager on 16 Jul,2018
Thank you for your comments. We wish to see you back very soon to give you more excitement. Best regards,

10/10 Excellent

Sagittaire, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je suis du Canada et j’ai eu le plaisir de séjourner à l’hôtel Bénin Royal de Cotonou en avril 2018. Ce fut une expérience très agréable à tous les points de vue. Le personnel est courtois, aimable et le service très attentionné. L’hôtel et les chambres sont d’une propreté exemplaire. Sagittaire
Stayed 19 nights in Mar 2018
Response from Imelda S on 28 Apr,2018
C'est un grand plaisir pour nous de vous lire! J'espère que vous avez effectué un bon retour chez vous. Merci pour votre commentaire et au plaisir de vous revoir très bientôt! Bénin Royal Hôtel, la royauté à votre portée.

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Après un accueil mitigé et déplorable, le personnel s'est amélioré pour le reste du séjour. La suite junior est très agréable et spacieuse. Cependant la climatisation, bruyante, ne fonctionne pas efficacement.
Response from Imelda S-Community Manager on 5 Apr,2018
Bonjour Aimée BELLA, Nous espérons que vous ayez effectué un bon retour chez vous. C'était pour nous un plaisir de vous accueillir chez nous et nous sommes heureux que votre séjour ait été agréable indépendamment des situations auxquelles nous avons dû remédier. Nous sommes actuellement en pleine maintenance de nos installations et c'est ce qui explique l'état de la climatisation. Tout ceci est fait dans le but de rendre vos séjours beaucoup plus agréable lors de vos prochaines séjours. Au plaisir de vous revoir bientôt! Sincères salutations. Bénin Royal Hôtel, la royauté à votre portée.

10/10 Excellent

HUIJIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed there four days, the staff is very nice, we had a wonderful journey.
Stayed 3 nights in Feb 2018
Response from Community Manager on 3 Mar,2018
Hello dear customer, We thank you for choosing our hotel for your stay and for taking the time to write this review. Looking forward to welcoming you again. Benin Royal Hotel, royalty at your fingertips ...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

EFRAIM

סביר
שרות סביר, קצת איטי. מקלחת מסוכנת.
אנו מודים לך על הסקירה שלך, אנו מבטיחים כי כל האמצעים ננקטים כדי להפוך את השהייה הבאה שלכם איתנו יותר מהנה

6/10 Okay

miguel

Disliked: Staff & service
Hotel muy mejorable para ser 4 estrellas
Hotel muy básico para tener 4 estrellas y ser relativamente nuevo
Miguel caro, estamos muy contentos de leer usted. Gracias por su commentaire.Nous siempre todo lo posible para hacer su estancia agradable en el hotel notyre. Estamos deseando verte hasta pronto

10/10 Excellent

EFRAIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
שרות מצויין
מיקום מרכזי. מלון טוב לעסקים, נקי וארוחת בוקר מצויינת. עשינו שם סימפוזיון והשרות של המלון היה מצויין. המחירים במסעדה קצת יקרים
Response from General Manager on 14 Nov,2016
שלום לקוח יקר, אנו שמחים מאוד לקבל את הערותיכם על המלון שלנו. אנו מכירים קבלת הפתק שלך ומבטיחים לשקול במהלך השהייה הבאה שלכם איתנו. בלבביות