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Reviews of The Moelwyn Hotel & Restaurant

3 out of 5
The Moelwyn Hotel & Restaurant
27-29 Mona Terrace, Criccieth, Wales

Reviews

8.4

Very good

Rating 10 - Excellent. 94 out of 214 reviews" "
Rating 8 - Good. 80 out of 214 reviews" "
Rating 6 - Okay. 22 out of 214 reviews" "
Rating 4 - Poor. 8 out of 214 reviews" "
Rating 2 - Terrible. 10 out of 214 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Geoff

Travelled with partner
NOT as advertised, otherwise a comfortable stay. Future guests note this is a ROOM ONLY establishment. Restaurant currently shut, so NO breakfast available (ok, so they had a flood last year, So why not change the website??. Current website and Expedia out of date), Dirty toilet on arrival, rest of room very clean. On the plus side, the hosts were friendly and accommodating, toilet was cleaned immediately, plus beds are EXCELLENT!
Stayed 2 nights in May 2024

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Tiles had come off the wall in the ensuite and the dust only half cleared. It was explained that the previous occupants had kicked the tiles off but it was clear that they had fallen off due to the damp state of the wall. I expected the room to be cleaned properly while we were out but we never saw the owners after. Never again!
Stayed 2 nights in May 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in an ideal location. Clean & very comfortable. Very accommodating owners. Definitely recommend, and will stay again when in area. Thanks
Stayed 1 night in May 2024

4/10 Poor

Ian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights, room not cleaned or made up so tea cups had to be cleaned in the sink. Spare tea bags and coffee etc. left on shelf outside room to “help yourself” Poor Yale lock on door with no latched lock. No lock on bathroom door and no toilet roll holder. Wallpaper ripped in numerous places and stairs carpet in poor condition. Would not recommend.
Stayed 2 nights in May 2024

6/10 Okay

lesley

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked for one night when there was a winter offer on so paid £70 room only. No breakfast facilities at the moment. Basic room. A bit grubby and dusty. Everything tired and worn. Had to hold shower door closed with my knee. Great view from the window Right on the beach. Lovely lady there to check us in but no one around in the morning. Just had to lean over and drop the key on the desk.
Stayed 1 night in Apr 2024

10/10 Excellent

graham

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
owners very friendly, lovely sea view, would definitely stay their again, bonus dog friendly
Stayed 1 night in Apr 2024

2/10 Terrible

Stephen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived mid afternoon and the Hotel was locked with a note on the door to call Stephen who was in the pub. We were eventually let in by a woman who had also come from the pub. She didn’t introduce herself, showed us to a room that smelled musty and had dirty hand prints on the door. Even though the hotel professes to also be a restaurant there was no sign of any where that might happen and we were pointed to a fish restaurant further down the beach which she admitted she hadn’t visited. When we asked about breakfast we were pointed to a cafe round the corner. She then left to go back to the pub leaving us completely alone in the hotel. We left. Given the attention we received I’m sure they have no idea that we didn’t stay longer than 10 minutes. Avoid it at all costs.
Stayed 1 night in Mar 2024

8/10 Good

Julia

Travelled with partner
A little updating needed, but the room was comfy & warm, a bit disappointed there was no breakfast as advertised & the restaurant was closed , but other than that a nice stay for the price !
Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Appalling room matched by terrible service
On arrival met by man who gave us our key and turned on the central heating to warm room. Room had not been hoovered, flaking paintwork on the carpet, tv didn’t work, no soap in dispenser, milk was out of date last December and teabags were open and dry. Dining room was closed. No breakfast. No staff around from 8.15 to 9 am. Bell in reception didn’t work. There was a note with a contact number on reception. It went straight to answer machine. Another guest told us they had been informed about lack of breakfast and advised us to find a cafe. Whilst doing this we sent a text to the reception number and got a reply from a lady who said she had not worked there for six months! But she would send a message to owner. He eventually contacted us to say we should leave and put key in reception and he would refund us through hotels.com. We have had no further communication from him or any refund. We had stayed here previously with great food and service but it appears to have been totally neglected. Had we been informed of the situation re lack of breakfast we would have booked elsewhere, as it was we had to find alternative accommodation at very short notice.
Stayed 2 nights in Feb 2024

2/10 Terrible

Paul

Stayed 2 nights in Feb 2024

4/10 Poor

Steve

Falsely Advertised
Hotel was decent enough, friendly staff, advertised as free breakfast included in stay but was told this was not the case upon check in - false advertising - this needs changing
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Yep, very good location, amazing views of the sunrise and sunset and the location is teo minutes walk to the sea. The only disapointment was we booked for bed and breakfast. There was a ceiling replaster whilst we visited so no breakfast and we were not informed of this. The room was nice, tidy and functional. Just whatcwe needed for our time away.
Stayed 2 nights in Feb 2024

10/10 Excellent

Maureen

Stayed 1 night in Aug 2023

2/10 Terrible

Usha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly very disappointed with my stay. No kitchen / food despite being advertised & paying for bed & breakfast. Only saw the owners once at check in. Dated decor & carpet on stairs needed hoovering & cleaning. The bedroom was very cold. No heating on the first night but was provided an extra blanket & little blower heater which wasn’t ideal. They did not check the room properly… no shower gel & ran out of toilet roll with no spare provided. Shame because it has a lot of potential. Good location though
Stayed 2 nights in Jan 2024

8/10 Good

Paul

Great location
Great location, and accommodation, Friendly welcome from Tom. I hope that they get the breakfast back on soon.
Stayed 1 night in Jan 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good b&b
Hotel was as expected. Room was comfortable, food was ok. Dogs allowed throughout which is the reason we picked Moelwyn. It would be helpful if the booking form included dietary requirements though. Excellent location on the beach front. Owners were very chatty and nice.
Stayed 2 nights in Nov 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Older hotel, very clean, good condition but needs some updating, nice location, good price, excellent breakfast. Would I stay there again? Yes, I would.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Nice B&B with much still to do
We wanted to stay in this area and the Moelwyn fitted the bill. We got on very well with the staff we met and enjoyed our stay: lovely cooked breakfast, comfortable quiet room and parking nearby. Above all the views are marvellous. However, it appears to be a work in progress. 1. The carpet in our bedroom was very dirty and urgently needs deep cleaning. 2. The grout in our shower was mouldy in large patches. 3. Some options at breakfast were limited: three varieties of cereal, only strawberry jam. No fruit. 4. Some paint on our bedroom ceiling was pealing off. I would love to return to see the finished product.
Stayed 3 nights in Oct 2023

8/10 Good

LESLEY

Stayed 1 night in Oct 2023

10/10 Excellent

ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff friendly and welcoming. Room had sea view, was warm and very clean .The breakfasts were amazing!
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well positioned b&b caffi/restaurant overlooking sea.
Stayed 1 night in Oct 2023

8/10 Good

Darren

Stayed 1 night in Oct 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dogs allowed - with well behaved owners.
A lovely little family run hotel. Dog friendly to the extent that I think my dog would prefer to stay there than at home. Very handily situated for the prom and beach and with free parking outside. The quality of the food was excellent. The menu wasn't extensive but nicely varied; I had rib-eye steak one evening and mussels the next. The full English breakfast was substantial and meant that I was able to got through the day without having to worry about lunch. My one quibble was that the mushrooms appeared to have been cooked in oil rather than butter which meant that there was an oily patch on the plate. If the mushrooms were allowed to drain before plating up that would help solve that problem. In the past when I have gone on holiday to North Wales I have rented a cottage. Having stayed at the Moelwyn I think that, in future, my first choice would be to stay there and only rent a cottage if I couldn't get a room there.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and enjoyable stay in fab location
Had an enjoyable stay, breakfast was delicious, breakfast chef did so much to accommodate my gf requirements. Comfortable bedroom and sea view, fab
Stayed 3 nights in Sep 2023

2/10 Terrible

Wayne

Stayed 1 night in Sep 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Friendly staff, superb location, nice sized room.
Stayed 1 night in Sep 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023

10/10 Excellent

Samuel

Stayed 1 night in Sep 2023

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel for an overnight stop
What a wonderful quaint, hotel beside the sea. We had the top floor, it was a hot weekend so it was lovely to wake to the sound of the ocean lapping against the shore. Despite the bar downstairs, it was very quiet. Breakfast was lovely with a choice of cereals and juices, followed by a cooked breakfast. It was very easy to check in, and was in a great location too.
Our view!
Stayed 1 night in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
The hotel is in a great location near the seafront. Staff very friendly and helpful. Food really excellent, especially from the evening menu. The only downside was the room. Situated in the 'attic' space, it was very warm. Although it does have a good Velux window and second window, plus one in the en-suite, much needed.
Stayed 3 nights in Sep 2023

4/10 Poor

Paul

Disliked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location right on the seafront , lovely views from the restaurant and my bedroom. Handy to walk to shops, pubs etc in the lively village. Staff very friendly , welcoming and helpful with early breakfast provided without any problems. Well appointed rooms with a few minor maintenance issues which the staff took note of. Food a bit overpriced but good quality and beautifully presented. An ideal spot to tour the North Wales coast line with good beaches and interesting towns in each direction.
Stayed 1 night in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
friendly welcome and excellent meal
Stayed 1 night in Aug 2023

6/10 Okay

Roger

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Dilwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family party stop over Aug 2023
Friendly staff, walking distance of everything in the town, we had view of sea through Velux window, a thoughtful step allowed us shorter people to view the sea! Lovely breakfast to.
Stayed 1 night in Aug 2023

10/10 Excellent

Mrs T E

Stayed 1 night in Aug 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent,breakfast was excellent bed was not as comfortable as would haved liked.
Stayed 3 nights in Aug 2023

10/10 Excellent

Rupinder

Stayed 1 night in Aug 2023

10/10 Excellent

Marian

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service
Wonderfull Sea view
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

michael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room for a king size not the biggest .but warmly greeted by tom .evening meal was absolutely amazing ..as was the breakfast. And the dog was very happy too .
Stayed 1 night in Aug 2023

6/10 Okay

Linda

Stayed 1 night in Aug 2023

6/10 Okay

Richard

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly welcome
All good Abigail was very nice and friendly Makes you feel at home.. she also offered to make our family bacon buns for us to take on our journey home😍
Stayed 2 nights in Jul 2023