Casino Hotels in Crystal Bay

"Upon checking in the first staff that assisted us was not pleasant, with attitude insisting that i booked rooms according to their vacancy i wasnt aware that I booked the king beds and smoking room thats why she gave me 2 rooms king beds smoking but I beg her to change it because We are coughing already and smoking rooms were unappropriate but shes not very accommodating. I thought they were after customer's satisfaction It was a blessing in disguise that my card was decline need to deposit cash first when we came back another staff filipino young lady assisted us this time she was able to change the booking we were so glad by rooms she put us in 2 rooms 1 king 1 2 queen beds and with a beautiful view and non smoking. The room is very clean and well organized"

"Clean"

"After booking through Expedia and arriving at the Golden Nugget Lake Tahoe, the front desk agent (don't know her name) put us in a room in the 'Heavenly' tower. The view was great but the room was a disaster. Rickety and damaged old furniture with a bathroom that looked like it was from the 50's with a tub that was full of chips to the surface and damaged, no hooks for towels because they had been ripped out of the wall and patch filled wallpaper. The hotel is going through a top to bottom renovation and it turns out our room floor and above are being closed down and gutted in a week or so. Why they still offer those rooms to customers is beyond me. If the rest of the rooms look like the one we got, they should be shut down now. We went to the check in desk and were lucky that a employee shift change had taken place and the room supervisor, Jennifer helped us. We told her our concerns and she was nice enough to switch our room to a room in the newly renovated 'Sunset' tower. Like night and day. The Sunset rooms are very nice! Major 'Thank You's' to Jennifer for salvaging our visit. The rest of our stay was very nice and the Golden Nugget was very good and will get even better once the renovation is complete."

"Needs more attention on the bathroom cleaning. This is the first time that we found the bathroom not clean, like before. "

"The heater was incredibly noisy. The internet didn’t work so that meant the TV didn’t work. We left and went home a day early."

"Room was clean, great location, friendly staff. "

"Yes"

"Room was clean .Staffs were nice .Breakfast is only with good credits and got members only when you already ended the breakfast then they bill you and tell you.But the hotel says when booked that breakfast is included. All like a trap. casino is very small .overall -not for kids and families. 3/5"

"Bar well stocked, room clean, bed comfy. The problem was when the heater kicked on it sounded like a scream and kept waking me up all night. "