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Reviews of Fairfield Inn & Suites by Marriott Cumberland

2.5 out of 5
Fairfield Inn & Suites by Marriott Cumberland
21 N Wineow Street, Cumberland, MD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 497 out of 804 reviews" "
Rating 8 - Good. 238 out of 804 reviews" "
Rating 6 - Okay. 38 out of 804 reviews" "
Rating 4 - Poor. 19 out of 804 reviews" "
Rating 2 - Terrible. 12 out of 804 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lori, Wintson Salem

Stayed 1 night in Apr 2024

8/10 Good

Betty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to entertainment we attending.
Stayed 1 night in Apr 2024

10/10 Excellent

Elinor J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, close to the train station.
Stayed 1 night in Apr 2024

4/10 Poor

Raphael, Gainesville

Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy nesting system needs repair.
Stayed 1 night in Apr 2024

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this place it was close to the train station we were going to it was walking distance.
Stayed 1 night in Apr 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast choices Clean and quiet Handicap rooms, curb cuts and staff always ready to help Room door is too heavy for handicap person I love the Cumberland Fairfield 👍😍
Stayed 3 nights in Mar 2024

10/10 Excellent

Donald

Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mishra

Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Amenities
Great location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location to the Western Scenic Railroad, walking path for C&O Canal, walking distance to some shops, etc.. Unfortunately, downtown Cumberland had construction on a lot of the roads and most shops were closed. Will consider coming back during spring or fall season after construction is done. It was also extremely cold when we were there so during the spring and summer would be more enjoyable to wonder outside to see everything.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Our room was clean! The 2nd best clean room we've seen since before covid-19! Staff at front desk were courteous and smiled and treated me like I was important.
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Cumberland
Excellent hotel in Cumberland. Spacious, clean rooms, temperature controls that work well, and a super helpful staff. (Shout out to Richard, at the front desk, for great restaurant recommendations.) Within walking distance of lots of very good places to eat, including the unexpected terrific Uncle Jack's--a great, friendly neighborhood bar!
Stayed 4 nights in Dec 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!!
Stayed 1 night in Dec 2023

10/10 Excellent

Owen

Stayed 1 night in Dec 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, parking, clean, nice
Stayed 1 night in Nov 2023

10/10 Excellent

Eleonora

Liked: Cleanliness, staff & service, property conditions & facilities
Will come again
Stayed 3 nights in Nov 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Gerald

Stayed 1 night in Nov 2023

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great appt for walking to the train station. Great view too!
Stayed 2 nights in Oct 2023

10/10 Excellent

adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I really enjoyed our stay and the canal area. Will definitely be back.

10/10 Excellent

Korina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was nice
Stayed 2 nights in Oct 2023

6/10 Okay

Caitlyn

Travelled with partner
Disliked: Amenities
We had a good stay. The only complaint I have is there was water damage under the tiles in the bathroom making the room smell like mildew the entire stay.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent three night at the Fairfield in Cumberland, before and after a bicycle tour. Our rooms were clean and comfortable, and we could open the windows a bit for fresh air. Everyone was friendly and helpful, and the morning breakfast and coffee were excellent. There was even a bike-washing area outside where the hotel meets the trails.
Stayed 2 nights in Oct 2023

10/10 Excellent

NANCY, Huntingtown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated and so close to Canal Place shopping and downtown restaurants. Perfect for GAP hiking and biking with bike wash and air hose. Breakfast was really good. Waffles, oatmeal, eggs, sausage, etc. Even a “make your own” trail mix station.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GAP Trail Ending Night
We loved this hotel. It is right on the GAP trail so after riding 4 days on the trail it was a welcome site. Hotel is clean and staff were friendly. Breakfast was better than most hotel breakfasts. They had mini spinach quiches the day we were they that were delish. The GAP/C&O trail runs right behind the hotel plus they have a bike repair station as you go onto the trail from the hotel. We were transported back to Homestead from the bike shop that's only a few 100 feet down the trail from the hotel. I will definitely stay here again if we visit Cumberland MD
Stayed 1 night in Oct 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

6/10 Okay

Lance

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service.
The evening desk attendant was rude and extremely disrespectful. The hotel was very nice, clean and comfortable. The breakfast was very good as well. This was all overshadowed by the the treatment we were shown by the attendant.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Property
My experience for this property was very good, everything was clean and all staff were pleasant plus very helpful in any question or requests. Two things that kept it from being excellent was the road to reach the hotel which can be difficult depending on direction you are coming from. Second was the breakfast but that is only due to what I like to eat, not really a knock on the property - the options were much better than other hotels I have recently stayed at, so most travelers will most likely have a different opinion. I was pleasantly surprised at how quiet the hotel was based on other reviews, did not experience the same as others recently claimed. One thing I will point out about slamming of doors, all hotel doors have (or should have) a strong door closure for rooms based on the weight of the door, if not then the door will not fully close. Due to this, if room occupants do not assist the door closure, it will make a large slamming sound that could be confused as guests slamming their doors closed. For those riding bikes along the B&O Canal trail, this location is great since the trail is directly behind the property. I would not hesitate to stay at this property again.
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but the streets leading to the motel were convoluted.
Stayed 1 night in Sep 2023

10/10 Excellent

SHANNON, tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and helpful staff. Great experience!
Stayed 1 night in Sep 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed with the breakfast and the selections. The little extra touches were impressive I.e. , making your own trail mix bag in the morning and including the TV on when you walk in the room with a personal message to you when you arrive. Kudos to the staff at this site!
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Brief Stay in Cumberland
Overall Cleanliness was great! We were dissapointed the hot tub was not working. Front Desk was not very helpful and were often absent. Breakfast was sparse. We were happy to learn the bike parh was so near.
Stayed 1 night in Sep 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Stayed 1 night in Sep 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary get away
Nice clean place to stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Summer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Clean property , just needs a few updates to certain things.
Stayed 1 night in Sep 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Amenities
I had the best front desk persons…check in and check out…even cleaning lady was nice. Breakfast presentation was excellent…and clean!
Stayed 1 night in Aug 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not up to date!
Cleanliness was not an issue. The tv is so small you can’t even read the menu without sitting on the end of the bed; 2 feet in front of the tv! Only two charging outlets in the room! Both are not acceptable in 2023 when people come back to their room to relax and can’t even see the tv and then want to charge their phone, watch, iPad, etc.
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, timely and efficient. Everything I need in a stop along the road.
Stayed 1 night in Aug 2023

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great experience
Stayed 1 night in Aug 2023