Cumberland Reach Holidays

The bed was uncomfortable and room was small

The location was ideal to visit many wonderful places, plus local transportation was easy to access. Full marks from that aspect. Unfortunately the room although clean & updated was quite small & difficult to stow even small suitcases. Some of the reception staff were quite abrupt & seemed annoyed when asked questions or directions. Hanny& Mark were exceptions at the main desk & were friendly & caring.

Great value for money in the heart of Sydney. Very helpful staff.

Really impressed with Ace Hotel Sydney. They’ve done a great job capturing that New York feel and bringing it into Sydney without it feeling forced. The location is a big win, right in a cool, lively part of the city with easy access to everything you’d want. Makes it a great base whether you’re here for work or a weekend. Rooms are well designed and stylish, though a little on the smaller side. That said, the bed was seriously comfortable, which more than makes up for it after a long day. Didn’t get a chance to try Kiln, which was a bit of a shame as I’ve heard great things, but gives me a reason to come back. What really stood out was the team, genuinely friendly, helpful, and made the whole stay feel easy. Would definitely stay again.

Reception staff on arrival very unfriendly. Not polite or welcoming at all. We had just come from an extremely delayed long day