"I usually really enjoy staying here. Unfortunately now, I won’t return. There was no WIFI, not for everyone, just for me (this was no fault of my own, I had 2 devices which I even took to a nearby restaurant to prove to hotel staff they were not both faulty…not that this made any difference.) I was on my own and there was no 4g or phone reception in the room, which I would have settled for, even though the WiFi should be provided for EVERYONE. There was not even an in room phone, I could not contact anyone. Only by wandering the hotel to get a good enough reception to send an odd text. And I was lucky if I managed to do this. Some staff were very helpful, others, I felt were blaming me or did not care as it was only me. I did not get to do anything else here (not even sleep) for constantly trying to fix the problem, go to reception, wait on non existing updates or waiting for a certain amount of time until it was (not) to be fixed, searching for phone reception, unpacking and packing again. The problem was fixed maybe 30 hours after my arrival, all of which I felt distressed and upset. I expected the WiFi may be fixed around that time (Friday evening, after other new guests had checked in for the weekend to find they could not access the WiFi) which made me feel even worse as it was clear a returning guest (me) was not relevant enough to call in the tech team, which I thought was required. I left on day 2 of 4. I did not receive a proper apology or any compensation."
"Had a lovely stay. Breakfast staff were attentive and very friendly. Breakfast was cooked to order and arrived quickly.The leisure suite is a bit tired (jacuzzi was out of action, and looked like it had been for a while) however, this did not detract from the overall relaxed vibe of a charming old hotel. We would stay again."
"Clean room was upgraded as first room was a disabled room reception were so helpful and ensured we had robes for spa area
Sophie definitely went above and beyond so attentive with a great customer care approach for such a young lady a great representative of the Hilton Brand please pass on my comments "
Dumfries Arms Hotel: Offers a children's pool, an indoor pool and a full-service spa. The Royal Hotel: Features a full-service spa, an indoor pool and a health club. Lochside House Hotel & Spa: Offers a children's pool, an indoor pool and a sauna. Dakota Eurocentral: Offers a full-service spa, an indoor pool and 2 hot tubs.
What is there to see and do in Cumnock?
Make a point to visit attractions such as New Cumnock Community Open-Air Swimming Pool and Visions Leisure Centre. During your stay, visit sights such as Dumfries House, Barony Colliery and New Cumnock Golf Club.
When is the best time to book a hotel with a pool in Cumnock?
Taking the local weather in Cumnock into account is an important factor for planning your visit, especially if you plan to spend your trip by the pool. The hottest months are usually July and August, with an average temperature of 13°C, while the coldest months are January and February, with an average of 4°C. Average annual precipitation for Cumnock is 1325 mm.
What's the best way to travel around Cumnock?
Knowing the transportation options in Cumnock can help you enjoy the area beyond your hotel pool. To venture out into the surrounding area, hop aboard a train at Auchenleck Station or New Cumnock Station. Cumnock might not have very many public transport options to choose from, so consider a car rental to maximise your time.