Cots/infant beds, rollaway beds, free WiFi
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Reviews of America Guest House

2.5 out of 5
America Guest House
Av. Arcopata # 335, Cusco City Centre, Cusco

Reviews

5.6
Rating 10 - Excellent. 2 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 3 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 4 out of 14 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
We were refused entry!
Stayed 2 nights in Aug 2018

2/10 Terrible

Kelsie, Washington

Disliked: Cleanliness, property conditions & facilities, room comfort
They didn’t have room for us, twice! We even went to them early to confirm our stay and they assured all was fine. They put us in hostels down the street and they were freezing!!!!
Stayed 1 night in Jul 2018

6/10 Okay

julie

Liked: Staff & service
Fenêtre et porte qui laisse passer le froid + pas de chauffage = nuit glaciale. Pas (ou vraiment trop peu) d’eau chaude. Bon emplacement par contre (10 min de la place d’arme, laverie à côté + supermarché).
Stayed 4 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service en dessous de nos attentes. Pas d’eau chaude. Confort moyen. Pas adapté a un couple
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
No tiene agua caliente, a la 10 se corta el agua general. La resepcion es hasta las 10 PM, por lo tanto si tenes la desgracia de llegar por la madrugada tenes que esperar hasta las 7 AM a que se dignen a abrirte, a menos que algún hospedado te escuche tocar y te abra (cosa que yo hice en 3 oportunidades). En mi estadía de 5 noches jamás hubo papel higiénico en los baños.
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

2/10 Terrible

A&T

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST SERVICE EVER
AVOID BOTH THIS PLACE AND HOSTEL ARCOPATA GUEST HOUSE (SAME OWNER) UNDER ALL CIRCUMSTANCES. To summarise it: we were not given the room we booked and the relocation took one full day. Pablo the owner looks at first to be a nice person but he is totally the opposite professionally speaking. We work in the tourist industry and we have never experienced such a terrible, careless and dishonest service. We strongly suggest everyone to avoid this place and Expedia to quit their collaboration. For those that will still decide to take their chances the room was standard, could be cleaner, the shower with no pressure and we had no water for several hours in the evening-night (excuse received is that they don't know the building yet being the new owners). The reception is loud with their music, the receptionist girls know nothing about transport and restaurants around. The breakfast poor compared to others we had in Peru, there is a lot of light coming in the room from the window with a thin curtain and the roof window with no curtain at all. They don't send taxis at the station. On the positive side just to give a full overview we received good info on the city, the night was silent fortunately and they kept our luggage for two nights that is why we wanted to come back, too bad they did not realise we will be back! Read more to have a clear overview.
Stayed 1 night in Jun 2018

6/10 Okay

elisa aiaco , sao paulo

Disliked: Property conditions & facilities
não havia os itens como toalha e secador de cabelo como está anunciado Dependendo do horário, o chuveiro não tinha água quente. De manhã cedo faltou água na torneira do banheiro
Stayed 4 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
sehr nettes Presonal, muffige Unterkunft
Das relativ kleine Zimmer muffelt, der Geruch ist unangenehm, ich weiß nicht ob es an den vergangenen Überschwemmungen liegt. Das Zimmer hat keine Fenster, so dass man in der Nacht nicht lüften kann. Man hat einen portablen Heizer wenn es kalt wird. Frühstück besteht aus einem Brötchen und Marmelade, Kaffe ohne Milch und einer Banane, also lieber gar keins. Besser im Supermarket um die Ecke günstig selbst einkaufen und in der Küche eigenes Frühstück zubereiten. Seife wurde auf Nachfrage in der Toilette/Bad ausgelegt. Wasser wird ab 22 Uhr komplett abgestellt, angeblich überall in Cusco wegen Überschwemmungen. Neben unserem Zimmer waren Gemeinschaftstoiletten-und Bäder, Rezeption und Aufenthaltsraum, so dass es bis spät in den Abend laut war. Lage ist sehr gut, 20 min zu Fuß ins Zentrum, Bushaltestelle vor der Tür. Sehr nettes Personal, 24h Rezeption. Check out bis 10 Uhr. Preis-Leistungsverhältnis mit 18 EUR/Nacht/Zimmer meiner Meinung nach nicht gut. Lieber eine teurere Unterkunft ohne Frühstück im Zentrum oder weiter weg für gleichen Preis buchen. Keine Buchempfehlung.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

V, Laval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon guest house.
C’est notre 2ieme séjour au America Guest House, nous avons le sentiment de revenir chez un ami. Les propriétaires parlent un excellent anglais (pour les personnes qui ne s’expriment pas ou peu en espagnol... comme moi), très serviables et nous offrent des forfaits pour des tours à Cuzco très compétitifs.
Stayed 1 night in Dec 2017

10/10 Excellent

Vincent, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel sans prétention mais fortement recommandé!
Personnel très courtois qui s’exprime dans un très bon anglais. Ils nous ont réservé un tour de la ville incluant des sites archéologiques qui était vraiment très bien et surtout très abordable.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien situé au cœur de la vie à Cuzco
Les hôtes étaient très sympathiques, l'hôtel était très propre. Ils offrent même le service de lavage: apres notre Trek c'était bienvenu! Moyennant un supplément, notre lavage a été fait et même plié... L'hôtel est situé à seulement 5 minutes à pied de la place d'armes et de plusieurs activités à Cuzco. Ils ont gardé nos bagages pendant toute notre randonnée. Je recommande cet endroit: mais attention la Ville coupe l'alimentation en eau dans tout le centre-ville entre 22:00 et 03:00.
Stayed 1 night in Sep 2017
Response from Ana Damian on 6 Nov,2017
Merci beaucoup de rester avec nous. Nous espérons que vous nous rendrez visite à nouveau. Nous vous accueillerons à bras ouverts.