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Reviews of Cultural House

2.5 out of 5
Cultural House
Avenida Pardo 845, Cusco, Cusco

Reviews

8.2

Very good

Rating 10 - Excellent. 5 out of 10 reviews" "
Rating 8 - Good. 3 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 2 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Noemi, California

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, very clean. The staff was very friendly and approachable. I got there late after the actual check in time but they still assisted me. The receptionist lady was very friendly and even help me with making phone calls for tours. I recommend this place, it’s close to downtown Cusco and it’s in a very nice area.
Stayed 2 nights in Sep 2019
Response from GUEST HOUSE on 11 Oct,2019
GOOD NIGHT ESTIMATED GUEST, WE WRITE YOU TO THANK YOU FOR YOUR GOOD COMMENTS TO OUR ESTABLISHMENT AND OUR ATTENTION DURING YOUR STAY, WE ARE VERY SATISFIED BECAUSE WE KNOW THAT YOU HAVE BEEN GRANTED TO US, THANKS TO US. BEST REGARDS.

4/10 Poor

Leigh W

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of Filth and Wear Flip Flops All the Time
My husband and I only stayed here for one night because it is close to a hospital clinic; I had been hospitalized the night before due to a bacterial/parasite infection that I caught while treking to Machu Picchu. The room smelled beyond disgusting, the bathroom looked like you shouldn't walk barefoot in it, and the towels from the previous guests were still in our room when we checked in. The 'portable' heater was also very old-school and looked like a fire hazard. We had difficulties finding staff at the front desk when we needed help; sometimes the front desk was unoccupied for hours. The neighborhood also is not the safest. The only positive experience was that we discovered a decent restaurant located next door with pretty good and cheap food (I believe it is called Tabasco). Generally I don't stay in hostels while on vacation so my review is definitely biased; however, I'm pretty sure not every hostel is disgusting. This one is and I recommend avoiding it.
Stayed 1 night in Jul 2019
Response from v. on 6 Aug,2019
Thanks for your opinion, we will try to improve things.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and had hot water, was fairly noisy most of the night thoughz
Stayed 3 nights in Apr 2019
Response from Jose on 2 May,2019
Thank you very much, we will try to improve the noise issue. regards

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We really enjoyed our stay! Everybody was kind and accommodating! The house is in a great location and we were very happy throughout our stay!
Stayed 2 nights in Jun 2018
Response from Dario on 3 Jul,2018
Thank you very much for the appreciation, I hope that your stay has been pleasant in the Hotel and Cusco, receive greetings from Cultural Guest House.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills, but clean and convenient. Very nice staff.
Stayed 1 night in May 2018
Response from Dario on 21 Jun,2018
Gracias por alojarse con nosotros. Tenga un feliz viaje.

4/10 Poor

Anders Norman

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Mitsumasa

Liked: Cleanliness, room comfort
Toilet needs renovation. Comfy bed.いまいち。
As I was visiting Mach Picchu, I needed to leave my luggage at the guest house on the second floor La Escala. The owner of La Escala introduced me to the first floor of the same building, Cultural Guesthouse. Everything was OK except the smelling toilet. When I checked out, no staffs were in the house. I left s note and I went out with the room key, as I left my backpacks at the reception. When I came back at 2 pm, no staffs were in the house yet. I loved La Escala where the owner’s family always stays in the house and takes care of the guests from early morning till late at night. But here it was opposite. 二階のla Escala と同じ建物。オーナーが居てケアするla Escala は満足度100%、至れり尽くせりだったが、オーナーは不在で、スタッフがケアするCultural は死に体だ。ゲストも私一人だけで、ガラガラ状態。10時チェックアウトの時、なぜか朝食時にいたスタッフが不在。荷物を二時まで預けたかった。やむなくフロントにメッセージして、荷物を置いたまま、鍵を持って外出した。二時に戻るも、まだスタッフ不在。ゲストは私1人で、多分今夜も誰もチェックインしないのではないか? 二階のla escalaが連泊できずに、やむなく下に予約した。トイレが臭い。建物の改造や設備に、十分な投資をしていないため、満足度は低い。オーナー自らが常駐して、必死で経営する姿勢を見せるla Escalaは満室だが、同じ建物でも、設備不十分、オーナー不在。天と地を見る思いだ。お勧めできない。
Stayed 1 night in Jun 2019
Response from Jose on 24 Jun,2019
Thank you very much for your comments, we improve our service. good trip

8/10 Good

Fredrik

Liked: Cleanliness, staff & service, room comfort
Walking distance in Cusco
Nice stop before going to the inca trail. Really helpful and friendly staff but the breakfast was really poor.
Stayed 2 nights in Dec 2018
Response from Jose on 29 Dec,2018
Thank you very much for your comments, this helps us to improve every day more. Greetings and happy trips.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Jose dario on 7 Dec,2018
Muchas gracias por sus comentarios. Feliz viaje

10/10 Excellent

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastique tout simplement!
Response from Dario on 21 Jun,2018
Gracias por alojarse con nosotros. Feliz viaje