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Reviews of Hostal El Grial

2.5 out of 5
Hostal El Grial
Calle Carmen Alto 112, Cusco

Reviews

9.0

Wonderful

Rating 10 - Excellent. 27 out of 45 reviews" "
Rating 8 - Good. 14 out of 45 reviews" "
Rating 6 - Okay. 1 out of 45 reviews" "
Rating 4 - Poor. 2 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

10/10 Excellent

Jazmin

10/10 Excellent

monica

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The room was very clean and well decorated and we always had a cleaning service. They were always ready to help at any hour, even when we had tours very early in the morning. They prepared our lunch box for the day. Nice and quiet neighborhood. I recommend this place 100%!
Stayed 4 nights in Feb 2022

10/10 Excellent

Osniel

Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Nov 2021

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Comfortable and Welcoming Option in Old Cusco
The staff are really sweet there and the deal is wonderful for what you get. I thought the place was very comfortable - the beds were nice, the rooms were warm, and the hot water was perfect. The location is a very short walk from Plaza de Armas and surrounded by great restaurants in San Blas. I really couldn't complain at all and would definitely go back on my next trip.
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

10/10 Excellent

Yichien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly service; ask for a room w/windows
El Grial + Extremely friendly and helpful service + Decent breakfast + Satellite tv + Clean + Heater provided - Room didn’t have windows - Trash can in bedroom would be nice
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Bruce, Lincolnshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel. My daughter (in her twenties) said she was in heaven. Definitely the best of our trip so far. Its not luxury and if you are looking for perfection this isn't it. However, if you want comfort, character and the friendliest and most helpful staff you can't do much better than this. Especially at this price. Loved it. Thanks.
Stayed 1 night in Feb 2019

10/10 Excellent

Wendy, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location in San Blas. The staff tried to help with everything despite our lack of common language. They were extremely accommodating with our eating limitations. Git our laundry done. Booked our tours and taxis as needed.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the setting but it was a little high to climb to as I had a hard to with the altitude.
Stayed 2 nights in Nov 2018

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Really nice and charming place. Clean and staff was very nice. Located very close to all the Cusco historical center activities
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The worst. the air conditioner from next building is up against the wall making my room sound like a jet taking off. They did move me to a room down stairs where I didnt have to hear the air conditioner as much only to discover that there is zero sound dampening in the floor so you can hear every word spoken by the unit above not to mention every foot step on the hardwood floor sounding like a rifle. And, o yes, if you want to come here realize the street number is out of synch, so your taxi won't take you there and you can carry your bags on your own for the last couple of blocks. Plus there are zero windows in any of the rooms. The price of this place is the price of a
Stayed 1 night in Sep 2018

4/10 Poor

Isaac

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Moved Halfway Through Stay
The good: - continental breakfast was good and sufficient with fresh eggs cooked if desired. Also willing to make you a to-go breakfast if you’re leaving early. - Great location, easy walking distance to Plaza De Armas (main square) - Clean for the most part - easy, inexpensive laundry service Now the bad... - Shower only warm if taken during off-hours (10am-1pm). Always cold if taken in the evening. - They made us move rooms halfway through our stay even though they told us they wouldn’t when we checked in (6 day stay, as we were checking-in another guest who was leaving to go to another hotel had the same issue) - WiFi only worked about half the time and we had to frequently request it be re-set.
Stayed 6 nights in Jun 2018

10/10 Excellent

Richard, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel/hostel with private bathroom
Reasonably close to main tourist sites. In the walkable part of the old city. Safe area. Good eats nearby. (There is a great vegan restaurant 7 minutes down the street.) Very helpful staff. Room was a bit cramped, but beds were excellent, and a good value for the price. Comfortable private bath with good sized shower. Clean. Nice breakfast.
Stayed 1 night in Jun 2018

10/10 Excellent

Richard, Seattle, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Economical option in Cusco
The room was not spacious, but sufficient, and comfortable and a great value for the price. They made us sack breakfast for our 4:30 AM departure. And start our bags for four days until I return. A great choice in Cusco. On a typically historic street.
Stayed 1 night in Jun 2018

8/10 Good

Johanna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay one Cuzco
We had a great stay at Hostal Grial, the rooms were clean and spacious. The staff was great very helpful and friendly with everything we asked. Good location for getting around in Cuzco.
Stayed 2 nights in May 2018

10/10 Excellent

karen, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great deal!
inexpensive hostal in the beautiful San Blas area. sweet staff, good if you know Spanish! I lucked out and have shared room to myself :) clean and cozy. !
Stayed 1 night in Feb 2018

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff, beds very confortable!!
staff very friendly and always there to help you. Beds are amazing, they all have orthopedic matresses so they are really confortable!! they kept our bags during the 5 days of the Salkantay trek even if we didn't have a room with them after the trek (we wanted but hotel was full). breakfast is good. at the end of a street, so a little far from the center, but less noisy!
Stayed 2 nights in Oct 2017

8/10 Good

Nat, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel in a great location
This is a great little hotel. The room is comfortable, the staff is nice and the breakfast is great! My only complaint is that we could hear everyone walking around on the floor above us. That is only an issue if the people are waking up at 2am for the Rainbow Mountain tour. Other than that, this place is great!
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Simple but friendly
Nice hotel in the San Blas area of Cusco. Staff were very friendly and helpful. On arrival a pot of coca tea was brought to my room to help with the altitude sickness. Fairly comfortable - suitable enough for a few nights.
Stayed 2 nights in Jul 2017

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay in San Blas neighborhood
Wonderful Little hotel in a very charming area. The personnel was super kind and friendly.
Stayed 3 nights in Jul 2017

10/10 Excellent

Gaetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for the price
Really nice hotel in a good location and with super friendly staff.
Stayed 2 nights in May 2017

10/10 Excellent

David, Tulsa, OK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, quiet hotel in a beautiful part of Cusco
I am 28 years old and traveling solo throughout Peru and I really liked this hotel. The staff was unbelievably kind and made me a sack lunch for my early departure at 4am to do the Salkantay Trek. They also let me keep some of my luggage there for 5 days while I was gone even though I only stayed one night. The room was comfy and the hotel itself was small and had great character. It was only a short walk to Catedral San Blas and numerous shops and restaurants. It is up on the hill a little bit so the streets and alleys are beautiful to walk through. You could still hear traffic and dogs barking at night but after being in Cusco for two weeks and staying at multiple hotels and hostels I have learned to just accept that as part of the experience. I would definitely recommend this place for someone wanting a peaceful night before embarking on an early trip.

10/10 Excellent

Laura, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Stayed here before and after our visit to Machu Picchu. Left most of our luggage there no problem and our bags were ready in our room when we returned for second stay. Exceptional staff, condition of hotel everything was perfect, including hot shower and lots of duvets / blankets for cold nights. Comment on previous reviews re noise - we had downstairs room and as the floors are wooden there is noise from people walking around upstairs - nothing ear plugs can't resolve for light sleepers, or request room upstairs. Internet connection excellent - able to Skype :) Thanks to all the staff for a wonderful stay!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Diana Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ME ENCANTO TODO, LA ATENCIÓN INCREÍBLE, MUY LINDAS.

8/10 Good

Yenny

Liked: Staff & service, amenities, property conditions & facilities
Excelente atención de la dueña y el personal, limpio y muy amables. La habitación en la que yo estuve fue algo ruidosa, se entiende que la gente va saliendo a tours en distintos horarios. Sea paciente
Stayed 1 night in Jul 2022

8/10 Good

Björn

Liked: Cleanliness, staff & service, property conditions & facilities
Bra
Amira mycket bra hjälp lite långt till Plasa de Armas för mig
Stayed 2 nights in Jan 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar super limpio, bonito, muy bien decorado, confortante, los q trabajan son super amables y atentos. Gracias por tan linda experiencia! Volvería 100%
Stayed 2 nights in Jan 2022

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnífico desayuno. El personal es bien dispuesto y muy amable, buen servicio.
Stayed 6 nights in Jan 2022

10/10 Excellent

Joyce

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos encantó la atención esmerada de Amira y sus compañeros.
Stayed 3 nights in Jul 2021

4/10 Poor

vanessaserra, São Paulo

Liked: Staff & service
Disliked: Cleanliness
Meu quarto era muito frio, mesmo com aquecedor. E havia uma pequena janela no alto que deixava passar luz do sol logo cedo pela manhã, o que atrapalhou muitíssimo meu sono. O chuveiro apesar de bem quente fica num banheiro muito gelado. Apesar de ter tido um atendimento cortês (a recepcionista me levou no quarto um chá assim que cheguei porque percebeu que eu não estava bem devido a altitude), eu não gostei do hotel e não me hospedaria novamente. Achei também deficiente a limpeza dos quartos em alguns aspectos.
Stayed 2 nights in Apr 2019

8/10 Good

Ute

Liked: Cleanliness, staff & service, property conditions & facilities
Schöne Unterkunft in guter Lage
Tolle Lage in San Blas in enger Gasse. Knapp 10 Minuten zu Fuss zum Hauptplatz. Kleines, zweckmäßiges Zimmer mit Fenstern im Dach. Alles sehr sauber. Bequemes Bett, heisses Wasser, keine Heizung. Das Zimmer liegt direkt am Treppenaufgang und oberhalb der schönen Patio. Von daher etwas laut. Gutes Frühstück und freundliches, hilfsbereites Personal.
Stayed 3 nights in Apr 2019

8/10 Good

Ulrik

Liked: Cleanliness, staff & service, property conditions & facilities
Good location in San Blas. Friendly staff. Good breakfast. Nice and clean rooms.
Stayed 5 nights in Sep 2018

8/10 Good

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa opção em Cusco
Boa opção em Cusco. Próximo ao charmoso bairro San Blas. Fica a algumas quadras e uma boa subida da praça principal, mas nada que prejudique a boa localização que conta com bons restaurantes e cafés. Hotel simples, mas confortável e conta com um bom café-da-manhã.
Stayed 2 nights in Oct 2017

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar en San Blas
Excelente lugar ubicado en pleno Barrio San Blas. Muy buena disposición de todo el personal, nos orientaron siempre y nos ayudaron a coordinar nuestras visitas turísticas. Tuvieron la amabilidad de guardar nuestras cosas y entregarnos un snack cuando salimos a las 4 am al Salkantay. Muchas gracias por todo!!!
Stayed 4 nights in Jun 2017

10/10 Excellent

isabela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원서비스는 훌륭하나 인터넷과 삐걱 소리가 아쉬운 호텔
마추픽추에 1박 여행을 하고 다시 돌아왔습니다. 늘 그렇듯 반갑게 맞아두고 조낼 때도 정답게 보내줍니다. 그런데 처음과 다른 방으로 주어졌는데 방이 더 넓어 좋았지만 2층 발소리가 크게 나서 시끄러 깼네요. 와이파이도 더 안 되서 문을 열어놓아야만 되었고, 그나마 사람들이 모이는 밤부턴 아예 안 되구요. 이런 점들이 많이 아쉽습니다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
집처럼 아늑한 호텔
직원들이 친절하고 늘 웃는 얼굴로 협조적입니다. 조식을 먹는 공용공간도 아늑하고 편합니다. 방이 많지 않아 투숙객들이 서로 조용하려고 노력하며 조심하는 분위기가 유지되고요. 아침밥도 딱 먹기 적당합니다. 늘 문을 잠궈놓아서 매번 벨을 눌러야 해서 귀찮지만 안전하게 숙소를 지켜주어 좋습니다. 그런데 방이 좀 많이 작습니다. 더블침대를 벽에 붙여놓은 상태로 한쪽에 간신히 걸어갈 통로밖에 없습니다. 좀 갑갑해요. 그리고 길 쪽으로 창문이 난 방은 새벽부터 체크아웃하거나 택시 타고 체크인 하러 들어오는 사람들 소리에 잠을 설칠 수 있습니다. 매트리스 좋고 시트도 깨끗해 좋습니다. 이불이 크고 무거운데 그런데도 밤에 자다 보면 공기가 차 춥네요. 난방이 있으면 좋겠습니다. 인터넷은 잘 안될 때도 있지만 전반적으로는 오케이구요. 욕실 수압 좋고 뜨거운 물도 잘 나옵니다. 메인광장까지 걸어서 10분인데 걸을만 해서 위치도 그리 나쁘지 않습니다. 방이 작아 불편한 걸 빼면 지내기 아주 좋습니다.

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo benefício
Boa estadia! O hostal é confortável, com boas camas e bons chuveiros. Guardaram nossas malas para que pudessemos ir a Machu Picchu. Somente ficamos decepcionados com o café da manhã...