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Reviews of Hotel Arcangel

3 out of 5
Hotel Arcangel
Calle Choquechaca 194, Cusco

Reviews

9.4

Exceptional

Rating 10 - Excellent. 35 out of 47 reviews" "
Rating 8 - Good. 9 out of 47 reviews" "
Rating 6 - Okay. 3 out of 47 reviews" "
Rating 4 - Poor. 0 out of 47 reviews" "
Rating 2 - Terrible. 0 out of 47 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the stay at Hotel Arcangel. The location was excellent, the staff was awesome. Right after we checked in we were offered coca tea to help with altitude sickness. In the reception, dining room and in our room there were natural flowers which was a very special touch. The hotel also offered to go breakfast when we had tours that left early (3AM, 4AM). We would definitely stay there again.
Stayed 5 nights in Apr 2024

10/10 Excellent

nk

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good hotel overall Specially staff
Stayed 8 nights in Dec 2023

8/10 Good

Zelma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a loft room so we had more space. Loft contained a kitchen although we did not use. Space was adequate. Shower hot. Staff were eager to please.
Stayed 4 nights in Oct 2023
Response from Elvira Cruz on 13 Nov,2023
Gracias por su comentario, fue un gusto atenderlos, estuvieron en la junior suite, hasta pronto

10/10 Excellent

Liliana, Bellingham

Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent! Walkable to everywhere. Breakfast was great and I loved the water bottles offering they had. All the hosts were so helpful and accommodating. I will stay here again for sure!
Stayed 3 nights in Oct 2023
Response from Elvira Cruz on 23 Oct,2023
We are happy to read you, we begin the day inspired by your message.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the family at this location. The bed and towels are harder than I am used to but the space is very cozy.
Stayed 6 nights in Aug 2023
Response from Elvira Cruz on 23 Oct,2023
We will take your observation into account, thank you for your comment, see you soon

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were struggling with the altitude when we arrived at Hotel Arcangel, and the staff carried our suitcases up to our room for us and brought us complimentary tea with coca leaves to help us overcome the altitude sickness (this despite me taking altitude sickness meds!). Our room overlooked the tiled roofs of the town, and it was a short walk to the main plaza (and not too much of a climb back up). We were glad we had stayed here rather than in San Blas, which was a much steeper, higher climb up. The pretty street Siete Borreguitos was just at the end of the street, and climbing up it led to a view over the whole town. The breakfasts were very good, and the room and bed comfortable. We switched hotels to stay there again for a final night after a 2 day trip to Ollantaytambo and Machu Picchu, and they let us keep our suitcases there for free for those nights - and stay in the same room again! Highly recommended.
Stayed 2 nights in Sep 2023
Response from Elvira Cruz on 27 Sept,2023
Muchas gracias por su comentario, nos inspira a seguir trabajando, hasta pronto

10/10 Excellent

Amita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff and service
Stayed 1 night in Aug 2023
Response from ELVIRA on 7 Sept,2023
We appreciate your comment, greetings from the Arcangel team in Cusco

6/10 Okay

Charles, Fairbanks

Travelled with partner
Liked: Cleanliness, staff & service
The employees are top notch. The facilities are not quite up to the same level.
Stayed 1 night in Jul 2023
Response from Elvira Cruz on 11 Aug,2023
Buenos días, no comprendemos su mensaje, gracias por su visita.

10/10 Excellent

Lauro, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!
Stayed 4 nights in Jul 2023
Response from ELVIRA on 24 Jul,2023
GRACIAS

10/10 Excellent

Xinfei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is big and clean. There is staff at front desk all the time and feel very safe. They also pack us the breakfast at 5:30am on the day that I need to leave early for a day trip to rainbow mountain. 5 minutes walk to main square, many shops and restaurants nearby. laundry facility and small market are next door. The only drawback is the room feels a bit cold and takes a while to warm up.

10/10 Excellent

Harish Kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at this place was really nice. The room was smaller than I expected but clean and well organized. The best part was friendly staff and good service.

10/10 Excellent

Sheryl Francia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great staff
Stayed 6 nights in Sep 2022

10/10 Excellent

Vikki

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So clean! Very spacious. And all of the staff were very friendly and helpful. I highly recommend this place.
Stayed 1 night in Aug 2022

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is very good, I like all hôtel very propely, thank you.
Stayed 1 night in Jul 2022

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good, however the room was cold, even with the heater on. Sometimes the cleaners did not leave enough towels for everyone in our party. The breakfast and to go breakfasts were good. Hotel is in a convenient location to walk around the city.
Stayed 1 night in Jun 2022

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Cusco Hotel Near Main Square
Came to visit Cusco with friends and stayed here for a couple nights. Our room was spacious, clean, and conveniently right by the main entrance. The hotel had a great location near the main square, great restaurants, nightlife, etc. The staff was always friendly and made the visit pleasant. Great value for the quality of the rooms/service and the location of the hotel!
Stayed 3 nights in Apr 2022

10/10 Excellent

Jeanett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Nov 2021

10/10 Excellent

Diana

Travelled with family
Amazing
Stayed 1 night in Nov 2021

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating!!
Stayed 6 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location with a very friendly staff.
Stayed 4 nights in Apr 2021

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t be disappointed.
The hotel is in an amazing location, just 2 blocks from Plaza D’Armes. The service was outstanding, I would definitely stay there again. The rooms were spotless and very well kept!
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Plaza de Armas. Quiet, clean, and accommodating hotel staff.
Stayed 2 nights in Dec 2019
Response from Elvira on 19 Dec,2019
We are glad to read your comment, greetings from Cusco

8/10 Good

Tuomas, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Cold hotel, but at least room was warm. Breakfast was good considering American standard hotel breakfast but for Peruvian standard below average.
Stayed 1 night in Sep 2018

6/10 Okay

Tuomas, Miami

Liked: Cleanliness, staff & service
Staff was friendly and helpful. Breakfast box was poor and could have been improved with really small effort. Room had a open window in the bathroom, which made the room really cold. In addition, the shower water was barely warm.
Stayed 1 night in Sep 2018

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
So So
Clean. No elevator. Breakfast so so. Got the stink eye looking for bottle opener during breakfast. No one around to ask for one.
Stayed 2 nights in Sep 2018

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gonzalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Yoshihiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a room with a terrace, and the room was spacious and had a separate toilet and shower, so I was very comfortable. There is a common space just outside the room, and at first I got the impression that it was a boutique hotel that was very cozy and well-coordinated. In terms of location, it's close to the San Blas area and Belmont-related hotels, and there are many restaurants just a short walk away to the south, so it's in the perfect location to walk around safely. I went out to Almas and restaurants at night, but I didn't feel any danger at all. The man at the reception (owner?) was also very pleasant and sent me off with a smile. Especially on New Year's Eve, the Plaza de Armas is filled with festivities, so it was close enough to see them, and we were able to see a lot of fireworks from the terrace. It's not facing Plaza de Armas, so there's no noise and it's very comfortable. There is hot water and there is no problem with heating. In the case of the room with a terrace that I got, I think it is reasonable for the contents, and I would like to stay it again if I go to Cusco again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arcangel Cusco
Bra hotell, med bra lugnt läge i Cusco. Nära till allt. Rent och fräscht. Trevlig personal och bra bemötande.
Stayed 5 nights in Dec 2023

8/10 Good

SEUNGWOO

Stayed 4 nights in Sep 2023
Response from Elvira Cruz on 23 Oct,2023
We appreciate your visit

10/10 Excellent

fabio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voltaria com toda certeza
Excelente custo benefício
Stayed 1 night in Sep 2023
Response from Elvira Cruz on 27 Sept,2023
Muchas gracias hasta pronto!!

10/10 Excellent

Sonia

Stayed 6 nights in Jul 2023
Response from Elvira Cruz on 11 Aug,2023
Agradecemos su calificación.Hasta pronto

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones muy bonitas. Buena atención del personal. Cerca de la plaza de armas.

10/10 Excellent

rosa l

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Martha Elena

Stayed 2 nights in Sep 2022

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno experiencia
Todo estuvo muy bien, el hotel excelente, muy limpio, cómodo y ordenado, el personal nos atendió excelente, muy atentos, y su ubicación a un par de cuadras de la plaza de armas lo hizo bastante cómodo para salir a conocer el centro de la ciudad. Muy recomendable
Stayed 4 nights in Jul 2021

8/10 Good

LAÍSE F P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL BOM
MUITO LEGAL.
Stayed 4 nights in Dec 2019
Response from Elvira Cruz on 5 Jan,2020
Temos o prazer de ler você. Foi um prazer atendê-lo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Chi Leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable location and good services
The hotel in general is pretty well maintained. It does not have a lift, so you need to prepare to carry the luggage up to your room, yet the receptionist are able to help carrying the luggage if you ask for help. The location of the hotel is pretty well and it only takes 5 to 10 mins walk to get to the Square from the hotel. We found the hotel receptionists very helpful. My wife had her lips hurt when playing the sand boarding at Huacachina the day before getting to Cusco. The receptionist is very kindly and helpful in getting a doctor to come to the hotel to look after the wound. The wifi is bit slow inside the room
Stayed 1 night in May 2019

8/10 Good

OSCAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Arcangel Cuzco
Fue una experiencia maravillosa
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O quarto é bem adequado, somente o banheiro que necessidade de blindex.
Stayed 2 nights in Sep 2018

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018