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Reviews of Hotel Casablanca

3 out of 5
Hotel Casablanca
Calle Tecte No 218, Centro Histórico, Cusco

Reviews

8.6

Excellent

Rating 10 - Excellent. 17 out of 34 reviews" "
Rating 8 - Good. 8 out of 34 reviews" "
Rating 6 - Okay. 8 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cusco to Machu Picchu
The hotel is close to the plaza and markets. Lots happening around. Good food, markets, Plaza is just a short walk on safe streets, with Inca Walls everywhere. I would stay here again.
Plaza de Armas
Inca wall, they are everywhere.
Cusco Cathedral.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, excellent price, and owners helped arrange transport to/fro Cuzco. They also picked us up at the airport. Such a great find!
Stayed 1 night in Aug 2019
Response from Juan on 7 Aug,2019
Thanks you for your opinion about the great location Hotel Casablanca Cusco, clean, clean, clean. When you think in come back Cusco, do not forget that hotel Casablanca is your home in Cusco. Your server Juan

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Juan on 5 Jul,2019
Muchas gracias por su puntuación. Recuerden que aquí en Cusco tienen un lugar para sentirse como en su hogar. Los esperamos siempre a sus ordenes y servicio.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cusco stay
We were welcomed by a friendly and attentive staff. We had a great time and would recommend and return.
Stayed 2 nights in Jun 2019
Response from Juan on 27 Jun,2019
Mrs. Yolanda, thank you very much for your sincere appreciation of our hotel services and our staff. Greetings to your family, we hope you are having a nice time.

10/10 Excellent

Damuchu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The owner picked us up at the airport. The staff members are all very friendly. I’m happy that there’s a hair dryer for us to us. Free breakfast was great and they cook fresh eggs for us. When we went on the 5 day Salkantay trekkkng, the owner let us leave our suitcases in the storage. When we came back, the suitcases were already in our room. This is a sweet family run business. The hotel is very close to the central market which is great! Love this whole experience is wonderful!
Stayed 2 nights in May 2019
Response from Juan on 5 Jun,2019
Thank you Grace, Esther and Anthony for such nice words and for having allowed us to serve you during your stay in Cusco. Take care a lot and when you think about going back to Cusco, do not forget that you have a house here. Your server Juan

6/10 Okay

Verified traveller

Travelled with group
Breakfast was made fresh for us everyday and the staff was very accommodating with whatever we requested or needed help with regarding tours.
Stayed 4 nights in Dec 2018
Response from Juan on 22 Feb,2019
The hotel staff thanks you for your kind words. We are waiting for you on your next visit to Cusco. Regards

6/10 Okay

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
A reasonable hotel.
The hotel is low quality by international standards. Easy to hear noise outside the room, safety box not bolted to a fixture and hot water only just lasting one shower. Breakfast was minimal. Customer service however was good. Location is excellent. 24 hour reception offers good security. Probably better value elsewhere for the price.
Stayed 1 night in Sep 2018

4/10 Poor

Meli, Texas,USA

Disliked: Staff & service, property conditions & facilities
Not the best location
We got to the hotel and breakfast was horrible, TV wasn’t working, location was a little scary to be honest, we saw a lot of locals trying to sell tours knocking on our taxi door and windows it got us scared. We were at this hotel for 2 hours before we decided to move to the Hilton in Santa Ana. Will not recommend this hotel to anyone.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, friendly owners
This is a small hotel in a busy historic district of Cusco. It is 2 or 3 blocks away from the central plazas including Plaza de Armas. It is about 1 block away from from the biggest market in the City - San Pedro Market which was convenient when we wanted to buy some fresh fruit. The price was reasonable for what we got. Our rooms were clean and comfortable with plenty of blankets on the beds and a space heater. Free Wi-Fi was provided. The complimentary breakfast was adequate including bread, a little fresh fruit, fresh juice, cheese and eggs cooked to order. The owners were very kind and stored our luggage for 4 days while we were trekking to Machu Picchu. We stayed at this hotel before and after our trek. They also allowed me to use their printer to print boarding passes. There were a few minor issues: when we returned from our trek they quickly checked us in, but one room was missing toilet paper, soap, etc. The hot water capacity seems to be very limited and a couple of us had cold showers one morning. However, the positives outweighed the negatives and I would stay here again if I come back to Cusco.

10/10 Excellent

Maria A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay. I recommend it!
The staff at Hotel Casablaca were really nice. The hotel and my room were clean. I felt safe at all times. The wifi was excellent: I skyped with family everyday! It's so close to everything: I walked to every major visit point. My airport pick-up and daily breakfast was included. Although there is no staff permanently at the front desk (when they're not there you just call them, or ring the bell), it was a very good stay. Really a very good value for the cost. I would go back any time!
Stayed 2 nights in Jan 2018
Response from Juan on 18 Jan,2018
Hello Maria, thank you for your kind comments on the services we offer our guests during their stay at the Hotel, we wait for you when you return, do not forget that the Casablanca Hotel is your home in Cusco.

10/10 Excellent

Tom, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel near the main square
The owners (Father and Son) and the entire staff were extremely welcoming and helpful in every way. I Stayed for three nights with a 4 day gap in the middle to hike Machu Picchu. They kept my bag safe for me while I was gone. The room was clean, the staff was terrific and I will be staying here next time I am in Cusco. While not in the main square, Casablanca is within a 5 minute, enjoyable walk to the city center. I never felt anything less than welcome and safe! 5 stars! Thanks guys!!!
Stayed 1 night in Nov 2017
Response from Juan on 12 Dec,2017
Pleasant hotel near the main square Posted Dec 9, 2017 The owners (Father and Son) and the entire staff were extremely welcoming and helpful in every way. I Stayed for three nights with a 4 day gap in the middle to hike Machu Picchu. They kept my bag safe for me while I was gone. The room was clean, the staff was terrific and I will be staying here next time I am in Cusco. While not in the main square, Casablanca is within a 5 minute, enjoyable walk to the city center. I never felt anything less than welcome and safe! 5 stars! Thanks guys!!!. It was very nice to assist you in the hotel. Do not forget that the Casablanca hotel is your home in Cusco. We will wait for you with great joy the next time you come back here. Thanks so much Thomas for your beautiful words.

6/10 Okay

roger

Disliked: Property conditions & facilities
Ok, could do better
Friendly staff, good location but a 15 min walk to plaza de arms. Interior outdated. Inside noice and voices revirberated throughout. Adequte breakfast. Sewer smell from bathroom. One night
Stayed 1 night in Oct 2017

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good room/bed but very high noise level
The room was dated but comfortable and good value. The staff was friendly and helpful. The main problem was the noise level. I stayed for 4 nights and the day after I checked in an entire team of 2 dozen teenage girls checked in and stayed for the remaining the 3 nights. They were extremely loud, slamming doors and carrying on like teenage girls do. I had been traveling for several weeks at this point and was looking forward to some quiet rest which didn't happen. May just be my bad luck.
Stayed 3 nights in Sep 2017
Thank you for your comments, Mr William, sorry for the noise produced by the guests (teenage girls). The staff at the Casablanca Hotel will always be helpful and friendly as you point out. We hope to see you soon. We ask that you consider the Casablanca Hotel as your home in Cusco for your next return.

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Hi, Anonymous. Thanks very much for your comments about our Casablanca hotel, which will always be your home in Cusco, never forget it. Greetings from all the hotel staff

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay while in Cusco
Hotel Casablanca is well located. Just a short walk to the heart of the old city and a short taxi ride to the airport. The staff was very friendly and helpful. Breakfast was good and included the best scrambled eggs I've ever had!
Stayed 2 nights in Jun 2017
Hi, Stephen. Thanks very much for your comments about our Casablanca hotel, which will always be your home in Cusco, never forget it. Greetings from all the hotel staff

8/10 Good

Verified traveller

Liked: Staff & service
It's a basic hotel with good location.
Stayed 3 nights in Jun 2017
Thank you for your comments . It was very nice to have to you as guests at the hotel. Feel the Hotel Casablanca as your home in Cusco. We will wait for you forever.

10/10 Excellent

Laura and Liz, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Treasure in Cusco
Staff is very accommodating and the Manager is excellent. Felt spoiled and enjoyed the experience. The hotel is in a great location and very comfortable. We came back for an additional night,
Stayed 4 nights in May 2017
Response from Juan on 2 Jul,2017
Thank you for your comments Laura and Liz, it was very nice to have to you as guests at the hotel. Feel the Hotel Casablanca as your home in Cusco. We will wait for you forever

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Casablanca Cusco Peru
Best hot water and pressure of any place in Peru. The staff was very friendly and helpful, far beyond what I expected
Thank you for your comments. it was very nice to have to you as guests at the hotel. Feel the Hotel Casablanca as your home in Cusco.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eduardo, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to plaza de armas and downtown
The hotel has a good relation price-quality. Situated a walking distance 10 min from Plaza de Armas, smooth hills. We walked a lot of time from the hotel to the park where is situated most of the restaurant and cofee shop. They gave to us a tasty tea in our room after we made our check in. The breakfast is simple but good quality, fresh bread, eggs (they made according to your election scramble or fried) jelly, real orange juice and butter. The Internet has a good speed

8/10 Good

Jesus, Miami Beach Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very close to downtown
very good front desk personal , they'll pick you up at the airport for free but you have to let them know, in my case since I went from airport to train at machupicchu they agreed into take me at check out to the airport for free even they shouldn't . The owner took me to an artisanal ice cream place without me asking him that got me for a very good surprise after I got not a good ones with some Peruvian people.. Be careful with taxi rip offs with taxis at the airport and train station
Response from Juan Luna on 5 Sept,2016
Hello Jesus We wishing you are well in the company of family and friends , I write these lines to thank you for your comments about the location and the hotel's attention , we're glad you liked especially the surprise that caused you visit a cusqueña ice cream parlor . We hope to see you again soon and invite a giant ice cream. Be careful. God bless you . Friends Hotel Casablanca Cusco

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean , great location , affordable
Very helpful and friendly staff , great location, comfortable room, excellent wifi , nice breakfast included and affordable .
Response from General Manager on 1 Sept,2016
Hi Karen, we write these lines to thank you for your important feedback about services of our hotel, we hope your early return to the Capital of the Empire of the Incas and especially to the Hotel Casablanca your home in Cusco. Karen wish you all the best in your life and God bless you. Forever your friends of Hotel Casablanca Cusco.

6/10 Okay

Shaun, Canon City, CO

Liked: Cleanliness, property conditions & facilities, room comfort
Elegant homey hotel in Cusco center
This was a lovely hotel, that appears to be owned by an 83 year old proprietor named Juan. I booked for two nights, and the room was very elegant with an upgraded television. I was able to plug an HDMI cable and stream movies from it. The breakfast is served... and not very well, this is the major downside. The eggs were decent but runny, and service was not the best. Peruvians are not known for service though. The son(?) of Juan - Juan Carlo appears to be the manager, and is very nice, if somewhat ingenuine. Overall it felt like a large four story bed and breakfast. If you can get a wonderful deal like $34 like i did very worth it. Full price I would have paid $50 at the hotel, and I had to pay half that to check out at 3pm instead of the required 9AM. Early check out makes it a little inconvenient. Spanish only, Juan Carlo does speak SOME english, but not much

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Buena ubicación, cerca a zona histórica y plaza de armas. El dueño y sus colaboradores atentos. Como la tarifa incluía desayuno, hubiese apreciado que el dia que salimos a las 3:30 am para el tour a MachuPicchu nos hubiesen dado una bolsita con fruta, jugo y sandwich como noté que hicieron otros hoteles con sus huéspedes quienes también salieron temprano. Pueden esmerarse más por la limpieza de la habitación, baño y manteles del restaurante.
Stayed 3 nights in Aug 2019

8/10 Good

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un lugar acogedor y sobre todo cerca de la plaz
Stayed 4 nights in Jul 2019
Response from Juan on 7 Aug,2019
Thanks you Marta, your opinion is very important for us. Have a good day. Your server Juan

8/10 Good

Cristian

Liked: Cleanliness, staff & service, room comfort
Buena experiencia
Me gustó mucho la atención del personal, que siempre fue amable en todo momento, hubo un tema con el agua caliente por un día que luego se solucionó, lo que si recomendaría es que siempre tengan a alguien en la recepción. En general super bien. Volvería a hospedarme ahí
Stayed 3 nights in Jun 2019
Response from Juan on 8 Jul,2019
Muchas gracias por sus sinceros comentarios Don Cristian, saludos para la señora Genesis. Los esperamos en su próxima visita a Cusco. Su recomendación ha sido tomada en cuenta.

8/10 Good

Soledad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuve bien, excepto no me gusto que no habia personal para abrir la puerta. Aveces teniamos que esperar en la calle varies minutes en la noche.
Stayed 2 nights in Jun 2019
Response from Juan on 27 Jun,2019
Miss. Soledad, thank you very much for your sincere appreciation of our hotel services.

6/10 Okay

なし, メインの広場まで遠くはない

Liked: Cleanliness, property conditions & facilities
中南米のゆる～い感じを体験したいならどうぞ
同じ価格帯に同様のホテルがあるので、友人には奨めない。 まず、着いたら、予約が通っていない。 これが一番つらい。 何度もメールのやり取りをしたのにである。 空港ピックアップサービスがあったのでココを選んだ。飛行機がcancelになり、50分遅れの新たな便をメール連絡したが、やはりいなかった。仕方がないと思ったが、来たとは言わない。そら、予約帳に名前がないものね。 部屋は清潔。 しかし、異なる階のトイレらしき音が自分の部屋のように聞こえる。 朝ご飯のことが全くアナウンスなかったので、６時からであることを前夜に確認した。６時20分に行っても全く用意されてない。結局6時40分に用意ができた。 7時15分にツアーの迎えが来るので、予定が狂って焦った。 支払いについても、こちらが聞いても何も対応しないのに、レストランの予約で急いでいるときに、支払いをしろという。 色々とスケジュールが狂った。 中南米のゆる～い感じを体験したいなら、どうぞ。 スタッフは悪い人ではないので泊まるのに全く問題はないです。
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in convenient place
The staff and owner were very helpful Although it is not a 4 star hotel, i dont understand all the.m bad ratings for this hotel. They truly deserve more than what people said
Stayed 1 night in Aug 2017
Thank you for your kind words to the hotel staff, do not forget that the casablanca hotel will always be your home in cusco

10/10 Excellent

Jose Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio y personal agradable y servicial.
Oportunidad de conocer Cusco, su catedral, poder comparar tipos de cambio, buscar diferentes tipos de comida, café, chocolate, bares, compras de artesanías y textiles directamente a los pobladores indígenas, siendo una forma de ayudarles. Por estar el hotel en el centro histórico, me podían recoger para llevarme a las excursiones programadas. En 5 minutos estaba en el centro y así podía recorrerlo y admirar sus sitios históricos, buscar diferentes tipos de comida, comprar ropa, mochilas para las excursiones, protector solar, medicinas, zapatos/ tenis de todo tipo, comparar precios de excursiones así como de tipo de cambio de moneda.

10/10 Excellent

Wing On, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
extremely helpful hotel personnel
the hotel provide us a room even in a very early morning at 7am which let us have plenty of time to take a good rest after a long flight. they help us to prepare a delicious packed breakfast even at 4am for us to bring to a morning tour and let us store the luggage. stable hot shower at night. location is excellent and just 5 to 10 minutes walk to the central plaza. the owner help us to call the taxi and considerately take a photo of the car plate in case of anything happen. i definitely will stay there again and recommand to others.

6/10 Okay

Christine, Schweiz

Liked: Cleanliness, staff & service
Hübsches Hotel, etwas in die Jahre gekommen!
Sauberes Hotel und freundliches Personal! Reservierung hat geklappt!