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Reviews of Hotel Garcilaso I

3 out of 5
Hotel Garcilaso I
Calle Garcilaso 233, Cusco, Cusco

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 22 reviews" "
Rating 8 - Good. 8 out of 22 reviews" "
Rating 6 - Okay. 4 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Alain Ttito on 15 Oct,2019
Thank you very much for your comments. we appreciate it

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Layout with inside courtyard created a quiet environment within the hustle and bustle of the busy downtown area of Cusco. Very pleasant and accessible to everything.
Stayed 3 nights in Oct 2019
Response from Alain on 12 Oct,2019
Mr. DANIEL: THANK YOU FOR YOUR COMMENT, IT IS VERY IMPORTANT TO US.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall liked the place. Very tidy and clean. A bit noisy sometimes in the night due to heavy traffic.
Stayed 3 nights in Mar 2019
Response from Alain Ttito on 19 Mar,2019
Thank you for your comments, we are working everyday to improve our services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic and well taken care of. Very close to downtown and no regrets whatsoever.
Stayed 2 nights in Jan 2019
Response from Alain Ttito on 29 Jan,2019
Thank you very much for your comments. we appreciate it

2/10 Terrible

Bob, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
I stayed at this place for one night. The room was dirty. No hot water in all the three rooms we booked. We complained and they did nothing about it. The sheets were very dirty and had to be changed. The bathroom was very tiny. For a little more you can get a nicer hotel to stay. I would not recommend this hotel to anybody. I will not recommend booking with cheap tickets to anybody. This was the worst site I have ever used.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old building
Excellent staff. Beautiful building. Great breakfast.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
First, I must correct my previous review. We had reservations at Hotel Garcilaso I, but because of renovations, we were automatically switched to Hotel Garcilaso 2, just a few doors up the street. We had already stayed one night, went to Machu Pichuu, and returned for a second stay. For our return, we requested a room away from the street, as the first room was on the street and very, very noisy all night. The new room was at the rear of the hotel, clean and very, very quiet. We had left our large bags at the hotel, when we went to Machu Pichuu and they were in our new room, when we returned. The included breakfast is one of the best we've encountered. Again, the staff is very professional,helpful and everyone we encountered spoke English. The hotel is located within a short walk from numerous restaurants, plazas and places to see. I'd go back again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Room location is important
We were booked for Garcilaso 2, which was being remodeled when we arrived. We were moved to Garcilaso 1. The hotel has a lovely center court. The staff was very helpful and spoke English. The room was initially satisfactory. Howrver, it overlook what turned out to be a very busy and loud street...all night. We got very little sleep. The included breakfast was one of the best of any placed we stayed this trip. Ask for a room away from the street.

6/10 Okay

Jessica, Australia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Perfect for a night or two
We booked on Wotif and they didn't have our booking on arrival which was at 10pm at night. Quickly rectified the situation and gave us an upgrade room. Bathroom was very average, show leaked and everything got wet! Beds are ok for a night, not great and comfortable. We just returned from the trek so it was ok for a night, but if i wasn't completed exhausted, i probably would not have slept due to the busy street noise.

6/10 Okay

Kosuke, Houston, TX

A hotel of choice for the price
I stayed for a night. Located in the busy area of the city so no problem finding stores and restaurants in less than 5 minutes walk. The place became very quiet over the night, which is also good.

8/10 Good

Angela

Liked: Staff & service, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適に過ごせた。日本語を勉強中のｽﾀｯﾌがいて、ﾀｸｼｰ等の手配依頼が楽だった。部屋にはｴｱｺﾝは無かったが、ｵｲﾙﾋｰﾀｰがあり良かった。3泊したが朝食ﾒﾆｭｰは同じだった。ｱﾙﾏｽ広場の近くにあり、観光が便利だった。

4/10 Poor

Vânia

Disliked: Cleanliness, room comfort
Not that good
The heating equipment has not enough power to heat well. Wireless does not work properly. Most of times signal is low. About Breakfast, there isn't a good bread or a cake. Cheese is very salty. They offer a "pure coffe" that you shall mix with water, but it will not taste well.

10/10 Excellent

Abraham, Ilo,

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Garcilaso, el mejor lugar para visitar Cuzco
Nuestra permanencia en el hotel Garcilaso I fue muy placentera, con muy buen desayuno, infuciones permanentes a cualquier hora del dia y de la noche, asistencia del personal para ubicar tours o direcciones con un plano especifico para cada caso. Guardiania de maletas cuandonsales a Machupicchu, personal amable, educado, respetuoso, servicial y sobre todo muy seguro, por la excelente ubicacion, especialmente cuando uno retorna de los tours, estos siempre terminan a una cuadra del hotel y el retorno es muy facial y placentero

8/10 Good

MANUEL, Lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atencion del personal

8/10 Good

BERNARDO, guadalajara mexico

Liked: Cleanliness, staff & service, property conditions & facilities
un buen hotel en cusco
un hotel bonito, con empleados super serviciales, muy amables, el único punto fue que el agua caliente se acabo pero amablemente nos cambiaron a una habitación mejor y se soluciono el problema. pero bien en general

10/10 Excellent

Juan Domingo, Trujillo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio, y excelente ubicación
La habitación estuvo limpia. Los trabajadores del hotel muy amables, buen desayuno, y la ubicación excelente.

6/10 Okay

Patricia, Santiago

Liked: Staff & service
Mejora wi fi
Falta mejorar wi fi

8/10 Good

Valdiane, Fortaleza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa localização.
Bem localizado. Os ovos mexidos do café da manhã eram acondicionados em vasilha de vidro e, com isso, ficavam frios. Não oferecia chocolate em pò ou achocolatado no café da manhã.

4/10 Poor

ENMA, el salvador

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy mal hotel, sucias las habitaciones y mal olor
super mal la habitacio con mal olor a los servicios sanitarios muy sucio, apestoso no regresaria, no funciona el wifi en las habitaciones. lo unico bueno el desayuno y la persona que lo atiende