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Reviews of Residencial Emilio - Apartments Cusco

Residencial Emilio - Apartments Cusco
Urb. San Borja Baja D-4, Cusco

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 27 reviews" "
Rating 8 - Good. 8 out of 27 reviews" "
Rating 6 - Okay. 0 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Geneviève

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is very good for a family travelling and wanting to make some lunch/diner at home. We had difficulty getting hot water to take a shower even if we were taking a very fast shower but I think it is the same case everywhere in peru during the winter. No towels and face cloth were left to take our shower. No extra paper towels and nothing in the kitchen: no hand soap or dish soap. Just be aware to bring everything needed. Overall the place is very good.
Response from Gracias on 8 Jul,2023
Buenos días muchas gracias por elegirnos sobre las.tohalllas nos debió comunicarnos el tema dela agua siempre hay agua caliente las 24hrs .

8/10 Good

Erich

Liked: Cleanliness
Stayed 6 nights in May 2023
Response from Genial on 28 May,2023
Gracias por elegirnos fue un placer tenerlos en el apartamento.

10/10 Excellent

Phoenix

Liked: Cleanliness, amenities, property conditions & facilities
Everything is great about this property. No complaints.
Stayed 7 nights in Apr 2023
Response from Gracias on 25 Apr,2023
It was a pleasure receiving Mr. phoenix vyelva whenever you like and thank you very much for your comment.

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is very large with 3 bedrooms, 2 bathrooms with hot water, laundry and a full kitchen. Very clean and quiet. You have an open communication with the manager Maxi, who will take care of your needs, very fast. In case of looking for tours, she covers that to bringing a tour representative to the apartments. I definitely recommend this apartments for families, and will come back soon to stay at Emilio Apartments. We were very pleasant and happy.
Stayed 9 nights in Jun 2022
Response from Gracias on 9 Aug,2022
Gracias Johanna fue un placer tenerlos en nuestro apartamento vuelvan cuando gusten los estaré esperando con los brazos abiertos saludos atte Maxi.

8/10 Good

Roxana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment is very spacious, very close to center, only thing is , no hot water for shower and no heater unless you want to pay 20 dollars a day
Stayed 4 nights in Jun 2022
Response from gracias on 15 Jun,2022
buenas noches gracias por su comentario sobre el agua caliente nunca mencionaron durante su estadia y contamos agua caliente las 24hrs y calefactor es de un costo adicional pero no es como indica 20.....

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
This is very nice place to stay at emillios apartment . Everything was very close and convenient for as to shop arrown. Mrs Maxi is the best person to comunícate and always attentive in everything that we need it . I highly recommend this comfortable place for your stay
Stayed 7 nights in Apr 2021
Response from Gracias on 4 May,2021
Fue un placer tenerlos en nuestro apartamento y muchas gracias! por elegirnos vuelvan cuando gusten los estaré esperando con los brazos abiertos mi casa es vuestra casa , me despido que tengan un feliz viaje .atte maxi

10/10 Excellent

Chonghyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean place for a family!!
Our family of 5 people had a wonderful time staying at Emilio condo. Location is not at center of Cusco but took only a few minutes by Uber (about U$ 2 / one way). Maxi was very responsive and helpful with any question or issue. Definitely recommend this place.
Stayed 5 nights in Jul 2019
Response from GRACIAS on 6 Aug,2019
gracias sr.kim por su comentario fue maravilloso tenerlos en nuestra residencial EMILIO mi casa es vuestra casa vuelvan cuando gusten los estare esperando con lo brazos abiertos saludos a toda su familia

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
no running hot water, no toilet paper. So disappointed
Stayed 1 night in Dec 2018
Response from respuesta on 7 Jan,2019
lo lamento mucho pero no me digeron nada le pido mil disculpas atte maxi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend.
Everything went pretty smoothly, from the check in to our last day there. The place was very clean and comfortable. Neighborhood seemed very safe and they had a concierge 24 hours. The only bad thing was that the gas ran out the last day we were there (3 days in total) and it was too late in the night to ask someone to come replace it. COLD showers. Not a big enough deal to ruin the experience. Great minimart around the corner!
Stayed 3 nights in Nov 2018
Response from responder on 7 Dec,2018
bueno gracias por la observacion tenemos reserva el gas nos devieron pedir con confianza no importa la hora

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice accommodations for a larger group. Felt very safe and comfortable.
Stayed 2 nights in Aug 2018

10/10 Excellent

Iris, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the comforts of your own home
My family of 5 booked this apartment in Cusco last minute before our trip to Macchu Picchu. We were pleasantly surprised of this spacious 3 bedroom apartment offering all the amenities to stay for our Four nights. The apartment was clean and well furnished. Maxi was very attentive and helpful in making our time in Cusco memorable. She connected us with a representative to plan our trip to Machu Picchu, who took care of everything to make our experience perfect from start to finish. The apartment is about 25 minutes walking distance from the center of town but you can easily get a taxi right out the door for no more than 5 soles, which at the time is about $1.50 usd. I suggest bring extra toilet paper and towels unless you want to pay the fee to have them changed. There is no concierge or front desk but Maxi is only a phone call away with any questions or concerns. Thank you for making our family feel at home!
Stayed 4 nights in Aug 2018
Response from Answer on 23 Aug,2018
Thank you? It was a nice experience to have them at Residencial EMILIO a Rubén, Iris, mia, Oriana, Rubén.s I recommend them very kind and cheerful people come back when they like I will be waiting with open arms my house is yoursatte maxi

10/10 Excellent

Jenifer, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Host was very helpful, we had a late arrival and were really hungry. She even went to pick up our take out order for us. We were just back from a 5 day Machu Pichu trek and were dead tired.
Stayed 1 night in Aug 2018
Response from Responde on 12 Aug,2018
gracias! srta.jenifer por su comentario fue un placer tenerlos en nuestro establecimiento de la residencia Emilio vuelvan cuando gusten los estaremos esperando con los brazos abiertos..atte .maxi

10/10 Excellent

andy, utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SecureNew building -Great management sleeps 5 to 6
I have already recommended these apartments to people. The manager picked me and my family up and drove us to the apartment- after our stay - she arranged for a ride to the airport. During our stay she set up a travel agent to come to the apartment to explain local tours and we ended up doing 2 in 2 days. One to the sacred valley and one to Machu Picchu. Both were amazing
Stayed 3 nights in Jun 2018
Response from GRACIAS on 30 Jun,2018
thank you very much for your comment or .Mr. Andrew, Sandra ,Samantha josh, Mili and his whole familiy, it was a nice experience to have them in our RESIDENCIAL EMILIO come back when you with open arms .ATTE MAXI

10/10 Excellent

Hyemin, SEOUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent arpartment!
We stayed 4 nights in this apartment. Maxi was the best host we've ever got. During our entire stay, Maxi was willing to help us with whatever issue we had. One of our company suffered from the altitude sickness and She came over at night to hand over some coca teas. She arranged the transportation service and tour service, which turns to be much better than doing it with other agency. This apartment was our home in Cusco and all staff and facilities made us very comfortable and happy. Highly recomended!
Stayed 4 nights in Jan 2018
Response from Residencial EMILIO on 8 Feb,2018
Gracias? HYEMIN fue un placer tenerlos a su familia ,en la Residencial EMILIO son personas muy amables mi casa es vuestra casa vuelvan cuando gusten los esperaré con los brazos abiertos cuídense mucho.abrazos a la distancia me despido.atte.maxi

8/10 Good

Alicia, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious apartment
Great place for our family of 5. Maxi who we communicated with was fantastic. Although the apartment is outside of plaza da armas area out was easy to get they're via taxi or a 15 minute walk. Thanks for everything Maxi.
Stayed 1 night in Jan 2018
Response from RESIDENCIAL EMILIO on 21 Jan,2018
THANK YOU MISS, ALICIA are very kind, your whole family and recommended happy trip and the espare with open arms atte, maxi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding apartment. Beautiful floors and unit. Maxi was very helpful. Only shortcoming is that the hot water tank is small.
Stayed 1 night in Jan 2018
Response from residencial emilio on 17 Jan,2018
thank you for your comment and solve the observation.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Leaking propane tanks.
Don't get me wrong - the place was very clean and everyone was very friendly; however, two of the people I was traveling with got extremely sick that it warranted us going to and staying one night in the hospital due to propane toxicity. The hotel still uses propane tanks to supply hot water and usage of the stove, which is fine with us, but one of the tanks was leaking the entire time we were there. This was a huge inconvenience as we were only in Cusco for a couple of days and we spent one day in the hospital instead of sightseeing.
Stayed 3 nights in Nov 2017
Sorry for all the inconveniences, the problem is solved

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
A night in Cusco
Nice apartment in a securited building, despite surroindings are not nice is not much far from old downtown. Only negative thing is was quite chilly inside and we must pay 5US$ for an small heater
Stayed 1 night in Nov 2017
Response from Maxi on 25 Nov,2017
Excuse me he was given two heaters for the price of 5 dollars, not just one atte. Maxi

10/10 Excellent

Adda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience in every way
Very confortable acomodation , clean segure. All of way the city of Cusco was wonderful.
Stayed 5 nights in Sep 2017
Response from atte. Maxi on 3 Nov,2017
Thank you for your visit Adda, it was a pleasure to serve you at the Residencial Emilio.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and great service.
This accommodation is good value with restaurants and sari sari stores nearby. The host Maxi provided excellent service and was always quick to attend to any issues like when the Internet went out or needed a heater.
Stayed 2 nights in Aug 2017
It was a nice experience to have them Mr. Gordon and his family, thank you for your visit at the Residencial Emilio.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment with an amazing view
The beginning was a little rough since the security guard did not know anything about my reservations and we had to wait 30 minutes for the apartment staff to arrive even though I informed them of the time I would arrive from the airport. However, despite that initial incident, everything was smooth sailing from there. The staff was really nice and she made sure that we had all of our questions answered. Since there was no actual "lobby," we communicated any concerns through WhatsApp. The view at the apartment was amazing. My friends and I had just came from Iquitos so it was a complete different prospective from our last hostel. I felt very safe with the security guard at the front desk 24/7 during my stay. The only problem we really had was the hot water situation, but that was fixed after contacting the staff.
Stayed 4 nights in Jul 2017
Response from Linn on 3 Jul,2018
Gracias! Por vuestra visita linn vuelvan cuando quieran los estaré esperando en su pronta. Visita..en la residencia Emilio

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a fabulous apartment, excellent condition and very clean. Our host was so great to work with, she met us at the apartment even though we did not arrive until very late and she helped with everything that we needed. The apartment was a little ways from the plaza de armas and central Cusco area, but it was a very cheap Uber ride to get there. I definitely recommend staying here!
Stayed 2 nights in Jun 2017
Thank you, for your message and thank you very much for stayed you with us, we will be happy to supply our services on your next trip to Peru Best regards Joseph Ramirez Residencial Emilio

10/10 Excellent

bruce, washington state

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations $1.70 taxi to central square
Maxi was so nice, helped with everything we needed. Had lots of contacts for anything we wanted to do. No problem to figure out on our own, too. We have friends in Cusco that would put us up, but we didn't want to burden them. So, if we didn't like our hotel, it would have been no problem for us. We had booked two nights, and then had an agresive schedule to Machu Picchu and other ruin sites. We decided to come back to Emilio (again, friends offer to have us stay) for two more nights. Maxi let us leave the bulk of our clothes and food, and moved it too the new apartment before we came back. We decided to arrange travel to Vinicunca (rainbow mountain) on our own rather than w tour group (family of 6). Maxi got us someone and was best choice we could have made. Communication was fast and thorough, using the whats app. Highly recommend Emilio apartments
Stayed 2 nights in Jun 2017
Response from Residencial Emilio on 9 Jul,2017
Thank you Bruce you was a excellent guest too,we will be happy to supply our services on your next trip to Peru Best regards Joseph Ramirez Residencial Emilio

10/10 Excellent

MARCO

Stayed 1 night in Jun 2021
Response from gracias on 7 Jun,2021
sr. MARCOS fue un placer tenerlo en nuestra residencial gracias por preferirnos y lo estaremos esperando cuando guste saludos atte . MAXI

8/10 Good

Lluis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Respuesta on 25 Aug,2018
Gracias? Por su visita a la Residencial EMILIO personas muy amables y comunicativas Luis,cynthia, Frida,Zazil,,Mil, los agradezco atofa su familia para fue un placer tenerlos mi casa es Vuestra casa vuelvan cuando gusten..atte .maxi

8/10 Good

쿠모

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
넓은 숙소 편리한 공간 친절한 직원 참 좋았습니다 추천추천추천 합니다 다음에 또 갈께요 꼭 가보세요 가보시길 바랍니다 추천합니다 강추강추
Stayed 1 night in Jul 2018
Response from Respuesta on 10 Aug,2018
Gracias! Mi casa es vuestra casa los estaré esperando en su pronta llegada..

10/10 Excellent

Diego, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso apartamento
El apartamento es muy amplio y esta excelentemente equipado.
Response from Diego on 3 Jul,2018
Gracias! DIEGO fue un placer tenerlos en nuestro establecimiento de la residencial Emilio vuelvan cuando gusten los estaremos esperando...