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Reviews of Secret Garden Home Cusco

2.5 out of 5
Secret Garden Home Cusco
Calle R. Ojeda E-5, Cusco, Cusco

Reviews

4.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 1 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

7.0/10

Cleanliness

5.0/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
The garden of the hostel is very nice, but this place is extremely cold. The shower was cold the room was cold and a door for the tv room needs some oiling or something because the screech when being opened or closed is painful to hear.
Stayed 2 nights in May 2019
Response from THE SECRET GARDEN HOME CUSCO on 24 May,2019
Gracias por tu comentario es una oportunidad de mejora para nosotros , solo para indicarte que estamos en temporada de frio en Cusco

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Listen, when we arrived there nobody was there and it was dark. Nobody reacted to the phone or the bell. We waited dir 1 hour. We had to go to another hostel with a taxi, because it was cold and dark outside. 0/10, would never book again.
Stayed 3 nights in Sep 2019
Response from manager on 2 Oct,2019
that's a lie I never get, in the house I had 6 people but I never call is fake I think this person wants to hurt