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Reviews of Essenza Hotel & Spa

3 out of 5
Essenza Hotel & Spa
39 An Thuong 33, Da Nang

Reviews

7.8

Good

Rating 10 - Excellent. 4 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 2 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Joseph, Miami

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Minh and his Staff are top shelf people who go "above and beyond the call of duty" to watch out for the best interests of their customers.
Stayed 14 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, good area, relatively cheap. Staff did not speak much English but we worked through it with Google Translate.
Stayed 2 nights in Dec 2018
Response from Essenza Hotel Team on 10 Oct,2019
Thank you for being our guest at the Essenza Hotel & Spa Da Nang. We're happy to read you had an overall nice stay and it is with great pleasure to hear that our staff made your stay pleasant. You booked Standard Double which have no windown. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we look forward to seeing you again soon!

6/10 Okay

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach, nice staff. My biggest issue was that my room had no window.
Stayed 4 nights in Sep 2019
Response from Essenza Team on 14 Sept,2019
Thank you for being our guest at the Essenza Hotel & Spa Da Nang. We're happy to read you had an overall nice stay and it is with great pleasure to hear that our staff made your stay pleasant. You booked Standard Double which have no windown. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Essenza team on 31 Oct,2018
Dear Guest, Thank you for being our guest at the Essenza Hotel & Spa Da Nang. We're happy to read you had an overall nice stay and it is with great pleasure to hear that our staff made your stay pleasant. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

2/10 Terrible

Thomas Chan Lund

Disliked: Staff & service, property conditions & facilities, room comfort
Dont book this if you plan on having a good trip
Stay away from this hotel if you have any kids or a wife/girlfriend. If she gets period, and accidently bleed through they will charge you for the blankets. Hotels.com helped, but the stay resulted in a destroyed day.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設はとても綺麗で海に近く市内へのアクセスもタクシー等使えば問題無いレベルです
Stayed 1 night in Sep 2019
Response from Essenza Team on 11 Sept,2019
Thank you so much for your positive review. We are thrilled to know you enjoyed the convenience of our staff attendantts and that the room cleanliness was to your satisfaction. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we look forward to seeing you again soon!

6/10 Okay

JUNYEOL

Disliked: Cleanliness
평범
리셉션에 영어로 의사소통이 원활하지 않아서 좀 불편햇어요
Stayed 2 nights in Dec 2018