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Reviews of Serene Beach Hotel

4 out of 5
Serene Beach Hotel
274 Duong Vo Nguyen Giap, P. My An, Q. Ngu Hahn Son, Da Nang

Reviews

8.0

Very good

Rating 10 - Excellent. 72 out of 189 reviews" "
Rating 8 - Good. 64 out of 189 reviews" "
Rating 6 - Okay. 33 out of 189 reviews" "
Rating 4 - Poor. 10 out of 189 reviews" "
Rating 2 - Terrible. 10 out of 189 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff, nice rooms, lots of options in breakfast buffet, great location across from the beach. There is a nice pool overlooking the beach so it’s very nice view overall. Walking distance to a restaurant called Diner 66 that has western options (mashed potatoes and gravy!). The beach walk is beautiful as well. We rented scooters through the hotel so it was simple to arrange plus they helped arrange transportation to the airport and then from Hanoi airport to Ha Long. I am glad we stayed at Serene Hotel for our 7 night stay.
Stayed 7 nights in Mar 2024
Response from Mrs Binh_ Front Office Manager on 28 Mar,2024
Dear Mr Donna, Thank you for taking your time to review us. We are deeply sorry for any inconvenience may cause during your stay with Serene Beach Hotel. We will take note all your feedback and try to improve our services to be better in the future. We are looking forward to your upcoming visit to our hotel. Thank you and best regards. Serene Beach Hotel Team.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location from the beach! The staff was very friendly, and the rooms along with the hotel was exceptionally clean. Thank you!
Stayed 1 night in Mar 2024
Response from Mrs Binh_ Front Office Manager on 18 Mar,2024
Dear Mr John, Thank you for taking your time to review us. We are deeply sorry for any inconvenience may cause during your stay with Serene Beach Hotel. We will take note all your feedback and try to improve our services to be better in the future. We are looking forward to your upcoming visit to our hotel. Thank you and best regards. Serene Beach Hotel Team.

6/10 Okay

lynd

No good
Stayed 7 nights in Dec 2023
Response from Mrs Binh_ Front Office Manager on 11 Mar,2024
Dear Mr Lynd,Thank you for taking your time to review us.We are deeply sorry for any inconvenience may cause during your stay with Serene Beach Hotel. We will take note all your feedback and try to improve our services to be better in the future.We are looking forward to your upcoming visit to our hotel.Thank you and best regards.Serene Beach Hotel Team.

10/10 Excellent

ELINOR

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Dirty windows to the point you can’t see outside,also front staff tried to keep my deposit, she said I need to see the receipt in order to give you back the deposit, I went off and sure enough I got my deposit,
Stayed 2 nights in Jan 2024
Response from Mrs Binh_ Front Office Manager on 29 Jan,2024
Dear Ms Sonashree,Thank you for taking your time to review us.We are deeply sorry for any inconvenience may cause during your stay with Serene Beach Hotel. We will take note all your feedback and try to improve our services to be better in the future.We are looking forward to your upcoming visit to our hotel.Sincerely,

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2020
Response from Serene Beach Hotel on 21 Feb,2020
Dear valued Guest, Thank you so much for your stay at Serene Beach Hotel, Our staff will improve the service and will make it get better. Hope that we can serving you again in the near future with better service and very helpful staff. Best wishes to you and family!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Serene Beach Hotel on 5 Dec,2019
Dear Timothy, Thanks for your good review. We're really happy to hear that you stayed a great trip to our hotel. And exchange service will be the proposal to the board of director and hope that it is available the next time. We hope to have a chance to welcoming you again when you come back Viet Nam. Thanks & Best Regards!

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Serene Beach Hotel on 5 Dec,2019
Dear valued Guest, We're really happy to hear that you enjoyed your wonderful trip to our hotel. We're trying to make better in customer service to satisfy all guests. We're looking forward to welcoming you again! Best wish to you!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Toilet leaking. TV system is backdated need to use 2 remote control. The room is not soundproof, can hear the sound outside. Location is good. Just opposite the beach. But, there is no good restaurant beside the hotel.
Stayed 2 nights in Nov 2019
Response from Serene Beach Hotel on 27 Nov,2019
Dear valued Guest, We're really happy to hear that you enjoyed your wonderful trip to our hotel. We're trying to make better in customer service to satisfy all guests. We're looking forward to welcoming you again! Best wish to you!

10/10 Excellent

Vince

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth your stat
Awesome hotel very quite unlike next door. If you want peace come here.
Stayed 2 nights in Oct 2019
Response from Serene Beach Hotel on 4 Nov,2019
Dear Vince, Thank you for choosing our hotel for your trip. We're really happy to hear that you enjoyed your wonderful trip to our hotel. And we are really grateful if you take your time to write your good comment on tripadvisor. It is a big motivation for our staff will improve the service and will make it get better. We're looking forward to welcoming you again! Best wishes to you!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daniel and the rest of the staff are amazing! They have excellent customer service and are genuine in their desire to be helpful. We would definitely stay here again, and recommend friends and family to stay here. The best customer service we've ever had, anywhere, for anything
Stayed 2 nights in Sep 2019
Response from Serene Beach Team on 26 Sept,2019
Dear valued guest, Thank you for choosing our hotel for your trip. We're really happy to hear that you enjoyed your wonderful trip to our hotel. And we are really grateful if you take your time to write your good comment on tripadvisor. It is a big motivation for our staff will improve the service and will make it get better. We're looking forward to welcoming you again! Best wishes to you!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Serene Beach Hotel on 30 Jul,2019
Dear valued guest, Thank you for choosing our hotel for your trip. We're really happy to hear that you enjoyed your wonderful trip to our hotel. And we are really grateful if you take your time to write your good comment on tripadvisor. It is a big motivation for our staff will improve the service and will make it get better. We're looking forward to welcoming you again! Best wishes to you!

10/10 Excellent

Young

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice ocean view with beach access. Very good and friendly service staff
Stayed 3 nights in Jun 2019
Response from Serene Beach Hotel on 19 Jun,2019
Dear Young, Thank you for choosing our hotel for your trip. We're really happy to hear that you enjoyed your wonderful trip to our hotel. And we are really grateful if you take your time to write your good comment on tripadvisor. It is a big motivation for our staff will improve the service and will make it get better. We're looking forward to welcoming you again! Best wishes to you!

8/10 Good

XAVIER

Liked: Staff & service, room comfort
Positive : very close to the beach; staff very friendly; nice breakfast; superb view from the room's window. Negative : small swimming pool; not enough noise isolation from next door room; cigarette smell when check-in the room.
Stayed 5 nights in Dec 2018
Response from Ms Hiền on 7 Jan,2019
Dear Xavier Thank you for your great review and compliments about Serene Da Nang Hotel. We do our best to bring you good services to make you are happy when you stay at Serene Da Nang Hotel. we are sorry this problem during your vacation We are looking forward to welcome you one more time at Serene, it would be our pleasure. Thank you very much

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, great location. Friendly staff. I would return again.
Stayed 3 nights in Dec 2018
Response from Ms Hien on 25 Dec,2018
Dear Anonymous Thank you for your great review and compliments about Serene Da Nang Hotel. We do our best to bring you good services to make you are happy when you stay at Serene Da Nang Hotel. We are looking forward to welcome you one more time at Serene, it would be our pleasure. Thank you very much

10/10 Excellent

Ray, Hervey Bay, Queensland, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach, nice pool, generally all that could be asked for in a hotel.
Stayed 7 nights in Nov 2018
Response from Serene Da Nang Hotel. on 23 Nov,2018
Thank you for your great review and compliments about Serene Da Nang Hotel. We do our best to bring you good services to make you are happy when you stay at Serene Da Nang Hotel. We are looking forward to welcome you one more time at Serene, it would be our pleasure. Thank you very much

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just across the beach and pool was nice. Staff were super helpful on getting taxis, recommending restaurants and assisting on trips. Near restaurants and bars and walking distance to convenient stores.
Stayed 5 nights in May 2018
Response from Jessie on 5 Jun,2018
Dear Sir/Madam, Thank you for your reviews, we are extremely appreciated. We hope that we can see you again. Thank you, and please take care.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay. Across the street from the beach and korean town. Food was fair. Aside from being close to the beach this hotel is not entirely special/fascinating
Stayed 2 nights in Feb 2018
Response from Nguyen Viet Loi on 1 Mar,2018
Thank you very much for your feedback. We appreciate your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean front location, plenty of room in a family suite. The breakfast buffet was great with plenty of fresh fruits and variety of food. The room was nice and clean, but the bathroom design was bad where water would filled up the floor after every shower. That was the only bad thing about this hotel. Otherwise, everything was great. Also note, there is construction going on at the hotel next door so there isn’t pretty view on the right side of the hotel.
Stayed 3 nights in Dec 2017
Response from Nguyen Viet Loi on 15 Jan,2018
Thank you very much for your feedback. We appreciate your review.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Nguyen Viet Loi on 15 Jan,2018
Thank you very much for your feedback. We appreciate your review.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid so much better elsewhere in this price point
This was bye far the worst hotel I stayed in through out my trip through vietnam. I stayed in another 10 hotels this trip all around the same price point and this hotel failed to deliver. From reception staff very little English all they won't to tell you is you get fined for smoking and eating dureen fruit in your room. The room was terrible drawings over the walls mould on the walls no shower glass in the bathroom so water goes all through the bathroom. Breakfast food boring not very well presented staff lazy. Spend your money else where
Stayed 1 night in Sep 2017
Response from Nguyen Viet Loi on 18 Sept,2017
Dear Sir, Firstly, we are sorry for the inconvenience greeting when you arrive. In your case, right after your feedback in the first movement by calling to Reception, we upgraded your room to deluxe ocean view with direct ocean view free of charge as our apology. And, we appreciate a lot your review. It is good experience for us to improve our services.

10/10 Excellent

thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Dear Sir and Madam, Thank you very much for staying at Serene Da nang Hotel. It is our happiness to get 5/5 from you. We are happy when you felt comfortable at Serene Hotel. We hope to see you again. Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location close to beach, nice hotel with pool, will stay here again.
Stayed 4 nights in May 2017
Response from Nguyen Viet Loi on 7 Jun,2017
Dear Sir or Madame, Thank you for staying at Serene Da Nang Hotel. We are happy when you enjoyed your time with Serene. We are looking forward to welcome you again soon. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star value - 3 Star price
I'm always amazed when I find a hotel that strives to be 5 star though priced in the 3 star range. I'm fussy but this ones a real surprise! Right on the beach, clean, modern and great staff! This is my new favorite in Da Nang
Response from Nguyen Viet Loi on 24 May,2017
Dear Sir/Madame Thank you very much for staying with us. We are very happy when you had good experiences in Serene hotel. We hope to see you again next time.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay!
it was fantastic and I recommend this hotel to all family and other travelers. a must stay hotel in Danang and super good service by staff.
Dear Mr Nicholas, Thank you very much for writing Serene such a great review. It's our pleasure to serve you. I will share your feedback with the staff and I believe that they would be very happy. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearly new hotel, close to every thing
Everything is ok except breakfast buffet is below average.
Response from Ms Le on 7 Apr,2017
Dear Sir, Thank you very much for your review. We appreciate it so much. We will double check the breakfast quality as we always receive good feedback from guests for buffet breakfast. With best regards,

6/10 Okay

Duyet

Standard of the mill
We stayed on 11th floor and a lot of the time the hallway smelled of cigarette smoke. 1 night the cigarette smokes came into our room as well. Breakfast could be better with more variety from day to day. Good beach front but be careful crossing the busy road. High price for massage so we did not use. Gift shop was reasonable price.
Dear Sir, Thank you very much for your review. As one of the hotel's policy, it's a non-smoking hotel but sometimes the guests still violate this. Now we have informed the guests in advance. If they smoke, they will be fined some amount of money so that they can be aware of it and we can stop smoking in the hotel. Thank you and with best regards,

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel across from the beach
Big rooms with a nice bath and a great view of the beach. The staff were very helpful with everything. We hired scooters from the hotel which was a great way to get around. The weather wasn't great when we were there so we didn't get the take advantage of the great beach or the pool. The only downside was the beds were very very hard. It was like sleeping on a cardboard box. Other than that it was a great stay.

4/10 Poor

Verified traveller

Liked: Cleanliness
Extremely underwhelming experience
It is fair to say that the Serene Danang is "on the beach", but if you are expecting a Thailand-esque beach trip, I'm afraid to say that this won't be found here. The area around the hotel is undergoing intense construction and development. In 5-10 years, it may be an excellent experience, but the surroundings make for an extremely unpleasant stay. There are a handful of restaurants within a 20-30 minute walking distance and none of these are particularly attractive. In the end, we ate in the least-worst looking one. Construction has left the area untidy and unattractive, though I wouldn't say that it is dirty per se. The Serene front desk staff are pleasant, though don't communicate very well in English. The hotel told us they would keep our passports in lieu of a deposit. When we said we would rather put a charge on our credit cards (as is more common?), they said their credit card machine was broken. However, upon reading other reviews, it seems that the passport method is standard practice at the hotel. The room is clean enough, with all the basics expected of a 4-star hotel, but the experience is just that - basic. There is a gym in the hotel and a swimming pool; the pool is tiny and overlooks construction, the gym just a small dark room with a multi-station and a couple treadmills. Decent if you are just passing through, but otherwise better to spend more to stay in the city or at a resort.

4/10 Poor

Jamie, UK

Disliked: Property conditions & facilities
Hotel in midst of construction site
This is a new hotel and looked lovely when we booked several months ago. However, it is now surrounded on 3 sides by construction of huge buildings. The pool is unusable because of falling debris; the rooftop bar is closed because of the building works. There is no outside space. Our room promised a sea view but the windows were caked by the cement and dirt from the building site and we could only see it by opening the window - but then the noise from the site meant we closed it again. The building works continued through the night. At the moment the whole sea front at Danang is being developed. Recommend that people check carefully before they book this hotel or any other. We would never have booked this hotel had we known. If we hadn't paid in advance we would have left. The staff are apologetic but there is little they can do.
The not so Serene Hotel in Danang
Response from Ms Le on 16 Dec,2016
Dear Ms Jamie, Thank you very much for staying at Serene and thank you very much for your great sympathy about the inconveniences around the hotel that is happening. Yes, it's true that there's nothing much that we can do, only the best services that we can provide to our customers. Thank you and with best regards,

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was ok
Hotel was fairly new. The area is still being built up. Construction going on everywhere. At the momment it is out of the way of everything. We had to cab it everywhere. They're only thing it was very relaxing. The staff pretend they know how to speak English, but don't be fooled, they just agree with what you ask. They have no idea what you are saying. Food was good. Give it ten years and it will improve, but for now stay in Hoi An.

6/10 Okay

Chuck, Seattle

Liked: Cleanliness, staff & service
Ok hotel, but construction is a problem
This is a medium-quality hotel. It's perfectly ok. But there are two massive construction projects on either side which means: it's hard to walk anywhere (sidewalks are covered in hoses, mud, parked vehicles); there can be loud noises; it's depressingly ugly; and the hotel rooftop is closed. For now I'd advise guests to stay elsewhere. In a few years it will be much better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
While the weather could have been better during our 3 night stay, we at least had our stay at Serene to make up for our experience in Da Nang. Our room was clean and comfortable and the staff were friendly and helpful. Really, other than the weather, no complaints at all. I'd definitely stay here again.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach Facing and clean
hotel is near the airport, only 15 minutes. Near to the city and opposite the beach. Have to cross a busy road.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a great location with a great staff l will be back soon

2/10 Terrible

Fred

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not like this hotel.

6/10 Okay

cindy, ca

Liked: Room comfort
Disliked: Staff & service
Disappointed.
Staff was dishonest. We were cheated of our currency exchange . They charge us $6 for $100 dollars that we changed there. Will never step foot in that hotel again！
Response from Ms Le on 19 Sept,2016
Dear Madame, Thank you very much for spending time writing Serene a review. I believe that the exchange rate based on currency exchange on that day. And most of the time, we use rate of Vietcombank, therefore, I think that made the different rate amount of money that you received. The receptionist would not cheating you. Thank you and I hope my clarification can satisfy you. Warmest regards,

8/10 Good

Maurice, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RELAXATION
Lovely view of ocean and long beach. Great pool overlooking beach
Response from General Manager on 19 Sept,2016
Dear Sir, Thank you very much for writing us such a great review. We will try maintain our service to make your stay enjoyable and memorable. With best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 19 Sept,2016
Dear Sir, Thank you for rating Serene. We hope that you can find time to be back to us the second time soon. With best regards,

10/10 Excellent

Mark, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel with a great staff to work with. I highly recommend this hotel when visiting Da Nang. The staff will help you with all your needs make you feel very comfortable. You will not be disappointed when staying at this facility. The owner was very nice to accommodate my needs during my stay there. My thanks go out to everyone working in this hotel for making my stay so pleasant . The location is very good as well. The beach is just across the street. I will definitely stay at this hotel in the future. The food is very good here also, lunch or dinner.
Response from Ms Le on 17 Sept,2016
Dear Sir, Thank you very much for writing such a great review. It's our pleasure to serve you. We are extremely happy to know that you enjoyed your stay with us. We hope that you will find time to be back to Serene soon. With warmest regards,

6/10 Okay

lesley, england

Liked: Cleanliness, property conditions & facilities, room comfort
Good and not so
Hotel is surrounded by construction sites so not the quietest. A/c only just seemed to cope, same with the fridge. Breakfast was very good. Rooms were large and clean. Staff struggle with the English language.
Response from Ms Le on 19 Sept,2016
Dear Madame, Thank you very much for spending time writing Serene a review. I am so sorry that because of the construction around, you didn't enjoy your time much at Serene. We are quite new in the industry, therefore, maybe sometimes the staffs can't speak English well. We will try to improve this. We hope that you can find time to come back to us soon. With best regards,

8/10 Good

phuong, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, just across to the beach,staff are good.
Response from General Manager on 19 Sept,2016
Dear Madame, Thank you very much for rating and writing review for Serene. We are glad that you enjoyed your stay with us. We are looking forward to your next visit to Serene soon. Warmest regards,

8/10 Good

stuart, Hanoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Pool
Hotel is surrounded by construction, however it was still a great experience staying here. The pool is wonderful and very easy access to the beach.

8/10 Good

veronica, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice and rightvacross the road from the beach. Not really much around the hotel, you need to walk to find good restaurants. Lots of families staying who were very loud at all hours especially at the pool. Also lots of construction in the area. While this is not the hotel's fault, it made relaxing at the hotel pool near impossible.

8/10 Good

Geoff, Dunedin NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location on the beach
Swimming pool overlooking the beach was really cool and for the price was great value. Also the breakfast buffet was fantastic and the chefs obviously took pride in their dishes.

10/10 Excellent

David, Studio City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene & excellent staff
A great hotel on the beach /

8/10 Good

David, Studio City California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunrise Yogo
Beautiful swimming pool on 4th floor looking out over the ocean. Every morning @ 5:00am (Sunrise yoga/tai chi) across the street on the beach. A great hotel and location.

10/10 Excellent

Ian , England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing you need for a relaxing break
I would recommend this hotel for its helpful happy staff ,great location and a superb choice of breakfast its simply everything you could need to help chill you out during your time in Da Nang

10/10 Excellent

Robert, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious Hotel
Awesome Hotel, Luxurious & on the beach. Staff are friendly. I highly recommend this hotel. Nice pool area overlooking the beach. Breakfast was amazing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent staff services
Spent 4 nights with friends. Enjoy tremendous services from friendly and helpful staff from reception to waitress to bell boys. Breakfast buffet provided varieties food from different cultures (both Western & Asian) and of course, local Vietnamese dishes. Excellent stay and definitely back to Serene Da Nang if we ever come back to Da Nang.