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Reviews of Motel 6 Dallas, TX – Downtown

2 out of 5
Motel 6 Dallas, TX – Downtown
2023 Market Center Blvd, Dallas, TX

Reviews

5.6
Rating 10 - Excellent. 56 out of 280 reviews" "
Rating 8 - Good. 45 out of 280 reviews" "
Rating 6 - Okay. 47 out of 280 reviews" "
Rating 4 - Poor. 46 out of 280 reviews" "
Rating 2 - Terrible. 86 out of 280 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Gail

Disliked: Staff & service, property conditions & facilities
I was apprehensive before I even checked in. Two people were in line in front of me. The first one had to return because they had been given a room key to a room that was already occupied. The second was unable to find his reservation at all. When I checked in, I had to leave to get cash from an ATM since they have a $50 cash only deposit, which I was completely unaware of. Overall, concerning an inconvenient. I would not have stayed if I had a choice. And it only got worse when I got in the room.
Stayed 1 night in May 2024

6/10 Okay

Na'Lani

Travelled with partner
Liked: Staff & service
Very old and run down. The shower was on a very high and hard setting and would not adjust, so the entire bathroom would get wet any time the shower was on. The bed sheets had a hole in them and so did the pillow covers. Only stayed one night.
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May,2024
Hi Na'LaniThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. Lilith#Team6

2/10 Terrible

Scott, Kerhonkson

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Gavin

Disliked: Staff & service, property conditions & facilities
Checked into about 9pm , pulled around to my room the extended stay people there are horrible they walk around all night people where changing tires or selling rims , this one guy was either a pimp or selling drugs . Some other people started arguing and talking about shooting each other, police had to be called I thought my vehicle was going to be broken into so I got no rest , I do not recommend at all !!! The room was decent tho
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 13 May,2024
Hi Gavin, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Door to hotel room was stuck as if deadbolt was engaged and after speaking with the night audit, he had to kick the door very hard to get it open, claiming that it was the recent rains, locking it up. There were bugs all over the room in various places we counted about 20
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 13 May,2024
Hi David, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

2/10 Terrible

Alexis

Stayed 5 nights in Apr 2024

4/10 Poor

Tiffany

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It’s cheap but you get what you pay for. Definitely avoid if you can, but do go to the barbecue restaurant across the street.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 1 May,2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Eduardo, Azusa

Stayed 1 night in Apr 2024

10/10 Excellent

Brittani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 15 Apr,2024
Hi Brittani, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

2/10 Terrible

Unai J

Stayed 1 night in Mar 2024

2/10 Terrible

Sarah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotel experiences I have had in my entire life. I booked a king size handicapped accessible room because my boyfriend has very bad knees and needs the grab bars and higher toilets. When we got to the hotel, the check in clerk rudely questioned whether we actually needed the handicapped room. I confirmed. However, she gave us a key for an upstairs room with access only by stairs. Then, when I went back, she said she just wrote it down wrong and corrected the room number. However, the room would not open with the key and it looked like it had previously been busted in. We requested a different room, but there was not a handicapped available. So, instead of a king bed, we were stuck with two full beds and no conveniences we had booked. The room had no microwave and in room coffee maker so we were not able to warm up any leftovers and had to leave the room every time we wanted coffee. On the second day, our key didn't work and we had to go back to the front desk to have it activated. The room itself was very dirty, the shower had mold in it. It was supposed to be a non-smoking room, yet it smelled of tobacco. There were several people smoking just outside the room and there didn't seem to be designated areas, so we had to walk through the smoke several times to get back and forth to our room. I have stayed in several Motel 6's across the country and have never had an issue like this. I would not recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 25 Mar,2024
Hi Sarah,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Michael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and friendly staff. Daily HouseKeeping. No squatters or homeless people just hanging out on steps and property all night. Clean common areas. Clean grounds.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar,2024
Hi MichaelWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 28 Mar,2024
Hi Michael,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar,2024
Hi Michael,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Katherine

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 28 Mar,2024
Hi Katherine,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

James

Everything extremely helpful
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar,2024
Hi James,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff
Response from Brand Experience Team on 18 Mar,2024
Hi Michael, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

6/10 Okay

Johnny

Liked: Staff & service
Disliked: Property conditions & facilities
It is a little dated,in saying that if it had been updated it wouldn't look so dirty like it does
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Mar,2024
Hi Johnny,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Lisa

Stayed 1 night in Feb 2024
Response from Brand Experience Team on 8 Mar,2024
Hi Lisa,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Impressions
Relation price/ service, it is good. I know what I might expect when I comme to Motel 6. Friendly staff. It was rather cold in the room. No heating possibilities. A blanket more would have been helpfull. The synthetic grass before the room, was full of per excrement. No way to go by night from the car to the room without a torch. This has to be cared about by the hotel management.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb,2024
Hi Martin, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Economical and quiet! AC works fantastic!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Feb,2024
Hi Ruben, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Just make sure if suite 6 is what you want you need to specify as it is also a motel 6. The picture shows Suite 6 ended up in the motel 6 room was dated but clean. More people coming and going than I liked.Denny's just across the street for breakfast.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 21 Feb,2024
Hi Brenda, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

10/10 Excellent

Natasha

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and customer service Always a great stay
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Feb,2024
Hi Natasha,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

Carla

Travelled with partner
Disliked: Cleanliness, staff & service
The bed sheets were awfully stained including the pillow sheets. Room was supposed to be a non smoking room and it stank like someone just smoke a whole package of cigarettes, bathroom was not completely clean. I would never come back to this place.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 13 Feb,2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

RICKY

Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb,2024
Hi Ricky, We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Gerardo

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t Book Here
The hotel looks nothing like the pictures it is all worn down and full of rodents and cockroaches. The staff gives attitude and is not friendly what’s so ever I checked in and left within 20 mins of being in my room. The area is not so family friendly as there was people offering and selling drug’s outside and offered my little brother.
Stayed 3 nights in Jan 2024
Response from Nancy Y. on 13 Feb,2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Lisa

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb,2024
Hi Lisa, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Kaur J. #team6

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They should not be on this site!
It was one of the worst experiences ever! The 1st night, I noticed that my snacks had been knocked over. The next day, I leave and come back only to confirm that there is a RAT in my room. The RAT ate through my Dennys container and ate the food! Because of the events in town for the weekend, no other rooms were available. The front desk put me in another room... but this time the bathroom was full of mold and it wasn't cleaned at all! I watched the staff from my car. No cleaning supplies, they don't disinfect the just bring you new towels full of stains and other people's hair 0/10.. they should not be renting these rooms at all!
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on 5 Feb,2024
Hi Traveler,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Desmond

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It looked good on the outside but the inside of the rooms was mid at best, because the first room i received had a rancid smell to it and they gave me another room and that new room smelled very stale like still water or something and the refrigerator made a weird noise and the bathroom ceiling looked like it wanted to cave in so overall what i got from the motel 6 is that you get what you pay for i guess and i wouldnt recommend this hotel to any that likes quality
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 5 Feb,2024
Hi Desmond,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Natasha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, wonderful
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 5 Feb,2024
Hey Natasha, thanks for taking time to share your review. We appreciate your support.Lilith#Team6

2/10 Terrible

BRYAN

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Non-smoking rooms smell like smoke
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan,2024
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Robert

Business traveller
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Susan

Business traveller
Stayed 5 nights in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Great HOT water
Water pressure was great but not very economical. I had stayed at the hotel previously & had excellent accommodation. This time the room had old furnishings, peeling plaster, stuck doors, ancient carpet & drapes. Outdoors had trash scattered around the back. Great location but not up to standard. Also has name issues, cannot figure out if they are Motel 6 or Best Western.
Stayed 5 nights in Jan 2024
Response from Nancy Y. on 23 Jan,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Darla

Stayed 1 night in Jan 2024

8/10 Good

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Was a good stay. Bed was a little hard. Found some trash under the couch. But I had to check out early and they gave me a day back on a refund.
Stayed 3 nights in Jan 2024
Response from Nancy Y. on 16 Jan,2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Terrible

Ashley

Stayed 1 night in Jan 2024

6/10 Okay

Christopher

Stayed 1 night in Jan 2024

10/10 Excellent

Emanuel

Disliked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

Lauren

Travelled with family
Disliked: Staff & service, room comfort
The motel smells bad. Smelled like weed. There was no microwave in room. Took forever to get check in. Wont be back
Stayed 1 night in Jan 2024
Response from Nancy Y. on 16 Jan,2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and you are within walking distance to almost everything you'd need. One communal microwave was the only downside. Bed was comfy.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 4 Jan,2024
Hi Jennifer,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 Terrible

Grant

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
•It had an awful fermented smell in my room. •The thermostat is there for decoration I’m convinced which made the smell worse the hotter it was. I had to open the door to get cool air in. •Some guy that works there knocked on my door 3 TIMES at 10 o clock when i had stayed out late the night before and wasnt even the day i was leaving so i only got like 5 hours of sleep because I couldnt go back to sleep. •I stayed there the year before and they were renovating so I thought it would make it better the next time and it was worse. •The first room I went to had some kinda rat or bug poop by the pillow. Just sitting there. •both beds had clear stains in the sheets where it made me question if they even had been washed. Service was friendly and helpful but the place looks like a call of duty map because its so run down despite painting they did.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 4 Jan,2024
Hi Grant,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Danny

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Demarcus

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spend a little more for quality
Terrible everything
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2 Jan,2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Marcus

Liked: Staff & service
Staff does a good job of attending to your needs.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2 Jan,2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Jared

Stayed 3 nights in Dec 2023
Response from Nancy Y. on 2 Jan,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Jared

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I could give them a better review after staying weeks and giving them a lot of money but 80 dollars a night is not even remotely in the ballpark for what you get. Started in the 50 range but they just keep asking more. Asked for a price match for other area Motel 6 and they refused. You have to beg to have your room cleaned and when it is it is a terrible job. Will not change bed sheets. Heater is stuck on about 80 degrees. I could go on but I will leave it at this. Book across the street, They will work with you when you pay them a small fortune. Hope the small discount I was requesting is worth the hundreds, probably closer to thousand I did spend and thousands I would have. People do not see bigger picture then wonder why they lose their business in the long run.
Stayed 2 nights in Dec 2023

8/10 Good

Jared

Business traveller
Liked: Property conditions & facilities
The prices go up after you stay a while and are not completely worth it.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 20 Dec,2023
Hi Jared, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6