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Reviews of Sonesta Select Dallas Richardson

3 out of 5
Sonesta Select Dallas Richardson
2191 N Greenville Ave, Richardson, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 554 out of 1002 reviews" "
Rating 8 - Good. 227 out of 1002 reviews" "
Rating 6 - Okay. 92 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 67 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Carmen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The fact that the coffee/breakfast was not available for the weekend of a major event was NOT COOL.
Stayed 3 nights in May 2024

6/10 Okay

Susan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
I have stayed at this property many times when in Richardson for work related business. The staff is friendly and helpful when accommodating room location requests (I’m a light sleeper so location is key to a good night’s sleep). I have noticed a decline in the cleanliness of the rooms over the past few months (normally make 1-2 trips a month). Not sure if it is age of the property or truly the tub areas are not cleaned very well. But overall it is a nice, quiet property.
Stayed 2 nights in May 2024

10/10 Excellent

Jarod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 6 nights in May 2024

10/10 Excellent

June

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in May 2024

6/10 Okay

Sasil

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Bad smell from cRpet
Stayed 1 night in May 2024

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2024
Response from DJ, Front Desk Supervisor on 18 May,2024
Thank you for a perfect review. We are glad you enjoyed your stay here with us, and we hope to see you again in the near future.

10/10 Excellent

Agapita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It smells clean! Not that one can smell WHAT was used to clean the place, BUT it just smells very clean. How wonderful! Loved everything about it!
Stayed 1 night in May 2024
Response from DJ, Front Desk Supervisor on 18 May,2024
Thank you for a perfect review. We are glad you enjoyed your stay here with us, and we hope to see you again in the near future.

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from DJ, Front Desk Supervisor on 18 May,2024
Thank you for a perfect review. We are glad that you enjoyed your stay with us, and we hope to see you again in the near future.

10/10 Excellent

Yujing

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay
Stayed 4 nights in May 2024
Response from DJ, Front Desk Supervisor on 18 May,2024
Thank you for a perfect review. We are glad you enjoyed your stay here with us, and we hope to see you again in the near future.

10/10 Excellent

rudolph, league city

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stay here often
Stayed 1 night in May 2024
Response from DJ, Front Desk Supervisor on 18 May,2024
Thank you for a perfect review. We are glad you enjoyed your stay with us, and we hope to see you again in the near future.

6/10 Okay

Aymen

Business traveller
Liked: Cleanliness, staff & service
Surprisingly, breakfast is not included. Read before booking and don’t make my mistake. I never thought there are still hotels that doesn’t serve breakfast especially the price they charge is an average to the ones that does serve breakfast.
Stayed 3 nights in May 2024

4/10 Poor

Brandon

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The whole floor smelled like cigarette smoke/marijuana at different times throughout our stay. They didn’t provide hand soap at all.
Stayed 4 nights in May 2024
Response from DJ, Front Desk Supervisor on 18 May,2024
Thank you for taking time to review your stay with us. We appreciate your feedback, and we will work collectively to resolve any issues you may have encountered during your stay.

6/10 Okay

Abu

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from DJ, Front Desk Supervisor on 18 May,2024
Thank you for taking the time to review your stay with us. We appreciate your feedback, and we hope to see you again.

10/10 Excellent

June

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite Sonesta to stay at in Dallas! The staff is excellent, the property clean, safe and conveniently located to shopping, dining and hospitals.
Stayed 3 nights in May 2024
Response from Lesly Front Desk Rep. on 11 May,2024
We're thrilled to hear that our Sonesta in Dallas is your favorite place to stay! Your compliments about our staff, cleanliness, safety, and convenient location mean the world to us. We strive to provide exceptional experiences for all our guests, and we're so glad we hit the mark for you. Thank you for your glowing review, and we can't wait to welcome you back for another fantastic stay!

8/10 Good

Martha

Muy bien
Stayed 3 nights in Apr 2024
Response from Lesly Front Desk Rep. on 11 May,2024
¡Gracias por tu calificación! Siempre estamos buscando formas de mejorar, así que si hay algo en lo que podamos trabajar para merecer las 5 estrellas en tu próxima visita, ¡háznoslo saber! Nos encantaría tener la oportunidad de hacer que tu próxima estadía sea aún mejor.

10/10 Excellent

Janice

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Lesly Front Desk Rep. on 11 May,2024
Thank you for the perfect score! We're thrilled you enjoyed your stay and look forward to hosting you again soon.

6/10 Okay

Carol, Houston

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk was polite and tried to a accommodate but I’d asked for a 1st or 2nd floor and handicap equipment, but the tub-shower had only 1 handbag and it was by the faucets, no br in the middle, no safety non-slip strips on the tub floor. Low toilet nd no hand grip t all for that. There was trash in 1 wastebasket, and the complimentary lotion was about 1/3 missing. Carpet has burn spots and raveling threads in several places. Needs replacing. There was a small black bug on the closet door. The beds were good; all 6 pillows were really soft.
Stayed 2 nights in Apr 2024
Response from Lesly Front Desk Rep. on 11 May,2024
Thank you for sharing your feedback with us. We apologize for falling short of your expectations during your stay. Your comments are concerning, and we take them seriously as we continuously strive to improve our accommodations and services. We will address each of the issues you've mentioned with our team to ensure they are rectified promptly. Please know that your comfort and satisfaction are important to us, and we will work hard to make sure your next stay exceeds your expectations. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
This property was overall great. It was clean, quiet, and peaceful. The employees were very friendly and helpful. I loved my stay and will stay again.
Stayed 1 night in Apr 2024
Response from Lesly Front Desk Rep. on 11 May,2024
Thank you, Andrea! We're thrilled to hear that you had a fantastic experience during your stay! Your kind words about our cleanliness, tranquility, and the friendliness of our staff mean a lot to us. We can't wait to welcome you back for another wonderful stay in the future!

8/10 Good

R Braddock

Liked: Cleanliness, staff & service, property conditions & facilities
The perfume upon entering is a little heavy
Stayed 6 nights in Apr 2024
Response from Lesly Front Desk Rep. on 11 May,2024
Thank you for your feedback. We appreciate your input regarding the scent upon entering. We'll certainly take your comment into consideration as we strive to create a comfortable environment for all our guests. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel ,and close to everything we needed
Stayed 2 nights in Apr 2024
Response from Lesly Front Desk Rep. on 11 May,2024
Thank you for the wonderful review! We're glad to hear you found our hotel convenient for your needs. If you ever find yourself back in the area, we'd love to host you again!

10/10 Excellent

Daniel, garland

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed stay
Stayed 1 night in Apr 2024
Response from Lesly Front Desk Rep. on 11 May,2024
Daniel we are so delighted you enjoyed your stay! Looking forward to welcoming you back soon!

8/10 Good

Deanna

Liked: Cleanliness, property conditions & facilities
The main things I care about are cleanliness and safety, and this property is clean and safe and that is what matters most. On the other hand, it seems there was enough vacancy that no one HAD to be given the room next to the family with two small crying children but I was, either accidentally or because the person checking me in chose to. My room shared in the inside door with their room, making it even louder. I feel like at another property, someone might have cared enough to spare someone that since it seems to have been avoidable,. But I turned on the fan on the AC and bought a new noise app on my phone and was able to sleep eventually.
Stayed 1 night in Apr 2024
Response from Lesly Front Desk Rep. on 11 May,2024
Thank you for your feedback, and we're glad to hear that you found our property clean and safe, which are top priorities for us. We apologize for any inconvenience you experienced with the noise from neighboring guests. Your comfort is important to us, and we regret that we fell short in this aspect during your stay. We'll review our room assignment procedures to ensure a more peaceful experience for all our guests in the future. If you decide to stay with us again, please don't hesitate to let us know your preferences, and we'll do our best to accommodate you better. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excellent

Jozef

Stayed 2 nights in Apr 2024
Response from Lesly Front Desk Rep. on 11 May,2024
Thank you for sharing your feedback with us! We're pleased to see that you had a positive experience overall during your stay. We value your input and hope to have the opportunity to exceed your expectations during your next visit.

2/10 Terrible

Sara

Disliked: Cleanliness, amenities
Smells
Stayed 1 night in Apr 2024
Response from DJ- Front Desk Supervisor on 17 Apr,2024
Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your time with us. We take all guest concerns seriously and will address them with our team to ensure that future guests have a better experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with a flawless stay.

10/10 Excellent

Khaoula

Stayed 3 nights in Apr 2024
Response from Lesly Front Desk Rep. on 11 May,2024
We appreciate your perfect rating! Thank you for choosing us and we hope to welcome you back soon.

8/10 Good

NAM

Stayed 2 nights in Apr 2024
Response from Lesly Front Desk Rep. on 11 May,2024
Thank you for your feedback! We'll strive to make your next stay even better.

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, clean, comfortable beds
Stayed 2 nights in Apr 2024
Response from DJ- Front Desk Supervisor on 17 Apr,2024
Thank you for the excellent rating! Your feedback is greatly appreciated. We're delighted to know that you had a wonderful experience with us. We strive to provide exceptional service to all our guests, and we're thrilled that we succeeded during your visit. We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Matthew Joseph

Stayed 3 nights in Apr 2024
Response from Lesly Front Desk Rep. on 11 May,2024
Thank you for your feedback. We appreciate your input and strive to improve. If there's anything specific we can address to make your next stay even better, please let us know. We look forward to welcoming you back soon.

10/10 Excellent

Yaneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DJ- Front Desk Supervisor on 17 Apr,2024
Thank you for the excellent rating! Your feedback is greatly appreciated. We're delighted to know that you had a wonderful experience with us. We strive to provide exceptional service to all our guests, and we're thrilled that we succeeded during your visit. We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Jon, San Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from DJ- Front Desk Supervisor on 17 Apr,2024
We're thrilled to hear that you had a wonderful stay with us.Thank you for being a valued customer!

10/10 Excellent

Adela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DJ- Front Desk Supervisor on 17 Apr,2024
Thank you for the excellent rating! Your feedback is greatly appreciated. We're delighted to know that you had a wonderful experience with us. We strive to provide exceptional service to all our guests, and we're thrilled that we succeeded during your visit. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to UT Dallas. Went to see solar eclipse and my son goes to UT Dallas so it was a great location and cheaper than other hotels that jacked up prices for eclipse travellers.
Stayed 1 night in Apr 2024
Response from Chrissy- Assistant General Manager on 9 Apr,2024
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

2/10 Terrible

Xiao hong

Stayed 1 night in Apr 2024
Response from Lesly Front Desk Rep. on 11 May,2024
We're sorry to hear about your experience. If there's anything specific you'd like to address or if you have any concerns, please don't hesitate to reach out to us. We value your feedback and aim to make improvements where needed.

6/10 Okay

LeNese

Travelled with family
The property and staff were average and service was as expected. Nothing exceptional or above average.
Stayed 1 night in Apr 2024
Response from Chrissy- Assistant General Manager on 9 Apr,2024
Thank you for taking the time to share your feedback with us. We appreciate your kind words about certain aspects of your stay. However, we apologize for the issues you encountered during your time with us. We take all guest concerns seriously and will address them with our team to ensure that future guests have a better experience.We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with a flawless stay.Best regards,

10/10 Excellent

Qiarra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved me stay, will definitely be back !
Stayed 1 night in Mar 2024
Response from Chrissy- Assistant General Manager on 7 Apr,2024
We're thrilled to hear that you had a wonderful stay with us.Thank you for being a valued customer!

10/10 Excellent

Kyle

Liked: Cleanliness, amenities, property conditions & facilities
$100 deposit is kinda trash but overall a good place
Stayed 1 night in Mar 2024
Response from Chrissy- Assistant General Manager on 7 Apr,2024
We're thrilled to hear that you had a wonderful stay with us.Thank you for being a valued customer!

10/10 Excellent

Alaaldien

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Lesly Front Desk Rep. on 30 Mar,2024
Thank you for the excellent rating! Your feedback is greatly appreciated. We're delighted to know that you had a wonderful experience with us. We strive to provide exceptional service to all our guests, and we're thrilled that we succeeded during your visit. We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Gerald, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable sleep! Nice quiet AC. The only thing that would have made it better would be a free bananas/fruit and free coffee. Although the Starbucks coffee and breakfast was delish.
Stayed 4 nights in Mar 2024
Response from Lesly Front Desk Rep. on 30 Mar,2024
Thank you for your feedback! We're delighted to hear that you enjoyed a comfortable sleep and found our AC system to be quiet. We appreciate your suggestion regarding complimentary bananas/fruit and coffee. While we don't offer them for free, we're glad you found the Starbucks coffee and breakfast to your liking. We'll certainly take your feedback into consideration as we strive to enhance our guests' experiences. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Qiara Nate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay!
Stayed 1 night in Mar 2024
Response from Lesly Front Desk Rep. on 30 Mar,2024
We're thrilled to hear that you loved your stay! Thank you for sharing your positive feedback. Providing a memorable experience for our guests is what we strive for, and we're delighted to know that we succeeded during your visit. We look forward to welcoming you back for another wonderful stay in the future!

8/10 Good

Melissa

Liked: Property conditions & facilities
Friendly and efficient
Stayed 2 nights in Mar 2024
Response from Lesly Front Desk Rep. on 30 Mar,2024
Thank you for your kind review! We're thrilled to hear that you found our staff to be friendly and efficient. Providing excellent service is our top priority, and we're glad to know that we met your expectations. We hope to have the pleasure of welcoming you back again in the future!

8/10 Good

DeShereon

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This is my go to hotel whenever I come to Dallas. I’ve always thought it was nice, clean (I did see a roach on my last night there; for the first time though) and affordable. If I wanted a little more, I’d book next door at the ES Suites. But one of the things what brew me to this hotel was the pet fee of $75. It’s usually more expensive to have my 2 fur kids boarded, so often times I’d bring them along. And this was a price I didn’t mind paying. Until now. Not only have they doubled, yes doubled, the price to $150, they’ve also added a $15 daily cleaning fee. And they’ve also made it a one pet policy. After checking out, my pet fee with all the other taxes, cost more than the initial stay. I like this hotel but unfortunately, this will probably be my last time staying here….
Stayed 2 nights in Mar 2024
Response from Chrissy- Assistant General Manager on 24 Mar,2024
Thank you for choosing our hotel as your go-to destination in Dallas. We appreciate your loyalty and your kind words about our nice, clean, and affordable accommodations. We understand that bringing your furry friends along can be more cost-effective than boarding them, and we have always been happy to accommodate them for a pet fee of 75.We apologize for any frustration caused by the recent changes to our pet policy. We understand that the doubling of the pet fee to 150, the addition of a 15 daily cleaning fee, and the implementation of a one pet policy have made it more difficult for you to continue staying with us. We truly value your feedback and understand that these changes have made your overall cost exceed your initial expectations.Please know that we carefully considered these adjustments in order to maintain a comfortable and enjoyable experience for all of our guests. The increase in the pet fee and the introduction of the cleaning fee were necessary to ensure that our accommodations remain clean and welcoming for both pet owners and those with allergies or sensitivities. The implementation of a one pet policy was also done to ensure a peaceful environment for all guests.We apologize for any inconvenience caused by these changes, and we understand how this may have affected your decision to stay with us in the future. We truly value your loyalty and want to assure you that we are constantly striving to find a balance between providing exceptional service and maintaining reasonable prices.If there is anything we can do to address your concerns or if you have any further questions, please do not hesitate to reach out to us. We are here to assist you in any way we can.Thank you again for your feedback and for being a valued guest. We hope to have the opportunity to welcome you back in the future and restore your faith in our hotel.Warm regards,

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like dog urine and weed smoke
Stayed 3 nights in Mar 2024
Response from Chrissy- Assistant General Manager on 24 Mar,2024
We apologize for the issues you encountered during your time with us. We take all guest concerns seriously and will address them with our team to ensure that future guests have a better experience.

8/10 Good

June

Business traveller
Liked: Property conditions & facilities
It’s a decent hotel if you’re on a tight budget but want something safe and clean
Stayed 1 night in Mar 2024
Response from Chrissy- Assistant General Manager on 24 Mar,2024
Thank you for taking the time to share your feedback with us. We appreciate your kind words about certain aspects of your stay.

10/10 Excellent

Harald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shower water pressure a bit to low
Stayed 4 nights in Mar 2024
Response from Lesly Front Desk Rep. on 19 Mar,2024
Thank you for your feedback. We're glad you rated your experience highly. We'll look into the water pressure issue to ensure a more comfortable stay in the future. We appreciate your input.

8/10 Good

Joey K

Liked: Staff & service
Price was good. Property was clean. Staff was nice
Stayed 1 night in Mar 2024
Response from Lesly Front Desk Rep. on 19 Mar,2024
Thank you for your positive feedback. We're glad you found our pricing good, property clean, and staff nice. We appreciate your kind words and hope to welcome you back soon.

10/10 Excellent

Linda, Lone Star

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here for a weekend every month or two. It is always nice but we always get a balcony. Sometime we have furniture sometimes not. Staff is excellent.
Stayed 2 nights in Mar 2024
Response from Lesly Front Desk Rep. on 19 Mar,2024
Thank you for choosing to stay with us regularly and for sharing your feedback. We're delighted to hear that you consistently enjoy your time here and that our staff continues to provide excellent service.We apologize for any inconsistency regarding the balcony furniture during your visits. Your feedback is important to us, and we'll work to ensure that your expectations are consistently met in the future.We appreciate your loyalty and look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like to ensure for your next visit, please don't hesitate to let us know.

8/10 Good

Kaylee

Liked: Cleanliness, property conditions & facilities
Pricey snack bar and breakfast, 4$ for a muffin….
Stayed 1 night in Mar 2024
Response from Lesly Front Desk Rep. on 19 Mar,2024
Thank you for your feedback. We apologize for any inconvenience caused by the pricing at our snack bar and breakfast. We'll take your comments into consideration as we review and adjust our offerings. Your input is appreciated.

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, amenities
The room smelled like dog urine and weed smoke coming through the vents. Not pleasant at all. Staff was very friendly, but if you have any aversion to dogs this is not an ideal location to lodge.
Stayed 1 night in Mar 2024
Response from Lesly Front Desk Rep. on 19 Mar,2024
Thank you for your feedback. We apologize for the unpleasant experience you had. Ensuring a clean and comfortable environment is our priority. We'll investigate the odor issue and reinforce our smoke-free policy. We appreciate your kind words about our staff. Your feedback is valuable, and we'll use it to improve. If you have further concerns, please reach out. We hope to provide a better experience in the future.

8/10 Good

Kalela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in rooms were not available at check in time 4 pm ,which is inconvenient but Brian at the front desk was absolutely amazing and accommodated me and got me right into a room he was very informative, sweet personable and professional now other young lady at the front desk not so much but Brian was amazing
Stayed 1 night in Mar 2024
Response from Lesly Front Desk Rep. on 19 Mar,2024
Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for any inconvenience you experienced due to the delay in accessing your room at the check-in time of 4 pm.However, we're delighted to hear that Brian at the front desk went above and beyond to accommodate you promptly and efficiently. Providing exceptional service is our top priority, and it's fantastic to hear that Brian's professionalism and helpfulness made a positive impact on your experience. Your satisfaction is of utmost importance to us, and we appreciate your understanding and patience during the check-in process.

6/10 Okay

Brenda

Travelled with family
Service was good. Nice receptionists . I didn’t like there was no trash bags in trash cans . Place had old smell .
Stayed 2 nights in Mar 2024
Response from Lesly Front Desk Rep. on 19 Mar,2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the service provided by our receptionists.We sincerely apologize for any inconvenience caused by the lack of trash bags in the trash cans and for any unpleasant odor you encountered during your stay. Maintaining a clean and fresh environment is important to us, and we regret if we fell short of meeting your expectations in this regard.