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Amazing hotel, great food, exceptional breakfast buffet, breathtaking view and overall a wonderful staff..sure will be back
ashraf
Stayed 3 nights in May 2024
4/10 Poor
islam
Travelled with family
25 Apr,2024
The room was in very bad condition with the worst mattress I ever seen(I got back pain from sleeping 2 nights), the towels weren’t clean and room wasn’t superior as I booked. I was in this hotel 3 years ago. A very big changes happened to the worst side
islam
Stayed 2 nights in Apr 2024
8/10 Good
Waleed
Travelled with family and small children, Travelled with group
The hotel is super comfortable and safe, overall everything was great except one thing but it’s not a major issue which is the A/C doesn’t have a heater and it was so cold but they provided me with extra blankets, it was a cold stay, other than that everything was fine
Samer
Stayed 2 nights in Feb 2024
Response from Rooms Division Manager on 22 Feb,2024
Dear Mr. Samer,Warm greeting from Steigenberger Ellessan,Thank you so much for taking the time to share your kind review. I am thrilled that you enjoyed the stay at our hotel. Our goal is to provide comfort and friendly service to all our guests; your feedback, which highlight's both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.Best Regards,
Visiting home city with Dad, the hotel has the best view at Ras ElBar.
Khaled
Stayed 2 nights in Nov 2023
Response from Rooms Division Manager on 9 Nov,2023
Dear Mr. Khaled,Greetings from sunny Steigenberger Ellessan,Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our view, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort. We are looking forward to your future visits.Best Regards,
Absolutely world class amazing view.
One of rare view to see river meets sea.
This location should be on the must see in Egypt.
We should do better job marketing this fabulous view
Ashraf
Stayed 1 night in Oct 2023
Response from Rooms Division Manager on 12 Oct,2023
Dear Mr. Ashraf,Wish you a pleasant day ahead,Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with its unique location in front of both Nile River and Mediterranean Sea, and we are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. We are looking forward to welcoming you again, Best Regards,
10/10 Excellent
Souraya, Forest Grove
Travelled with group
8 Sept,2023
Liked: Amenities
Great location where the Nile river meets the Mediterranean Sea. Room 2029 2 double beds is excellent it’s near elevators and has a balcony where you can sea both the Nile and the Mediterranean. Breakfast buffet is loaded and chefs where helpful. Fast service over all. Room and premises are clean. It’s the best hotel in Damietta and serves local tourists mainly.
Souraya
Stayed 2 nights in Sep 2023
Response from Rooms Division Manager on 10 Sept,2023
Dear Ms. Souraya,Greetings from sunny Steigenberger El Lessan, We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comment. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. We look forward to welcoming you back again,Best Regards,
Wonderful!!!! Just improve terrace restaurant service communication. Offered what was not available, even in room service.
Carmen
Stayed 3 nights in Sep 2023
Response from Rooms Division Manager on 10 Sept,2023
Dear Ms. Carmen,Greetings from sunny Steigenberger El Lessan,Thank you so much for taking the time to provide a feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our guests. We look forward to welcoming you again soon.Best Regards,
8/10 Good
Sanjay
Business traveller
10 Jun,2023
Liked: Cleanliness, staff & service
The location is nice as you get a beautiful view of the Nile river and Med sea.
The staff were friendly and helpful.
The rooms already feel a bit outdated as the hotel has been open for a few years now.
Not much dining options. Breakfast is ok, standard options.
Sanjay
Stayed 1 night in Jun 2023
Response from Rooms Division Manager on 16 Dec,2023
Dear Mr. Sanjay,Wish you a pleasant day ahead,Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our staff members, rooms and breakfast, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. We are looking forward to welcoming you again, Best Regards,
Great location, friendly staff and fantastic breakfast. The only thing is that the put incense in the reception area which causes discomfort to the people with breathing problems.
Aliaa
Stayed 2 nights in May 2023
Response from Rooms Division Manager on 16 Dec,2023
Dear Ms. Aliaa,Warm greeting from Steigenberger Ellessan,Thank you so much for taking the time to share your kind review. I am thrilled that you enjoyed the location of the hotel, and our friendly staff members. Our goal is to provide comfort and friendly service to all our guests; your feedback, which highlight's both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.Best Regards,
Great location and friendly staff. The only downside is that they pot incense in the reception and the smell is annoying for people with breathing problems. We asked them to remove it but the reception couldn’t do it.
Aliaa
Stayed 2 nights in May 2023
Response from Rooms Division Manager on 16 Dec,2023
Dear Ms. Aliaa,Warm greeting from Steigenberger Ellessan,Thank you so much for taking the time to share your kind review. I am thrilled that you enjoyed the location of the hotel, and our friendly staff members. Our goal is to provide comfort and friendly service to all our guests; your feedback, which highlight's both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.Best Regards,
Response from Rooms Division Manager on 16 Dec,2023
Dear Mr. Abdelmoaty,Wish you a pleasant day ahead,Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our service and cleanliness that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. We are looking forward to welcoming you again, Best Regards,
My stay was very relaxing , lovely breakfast open buffet despite the staff need more training for better food taste
Alaa
Stayed 1 night in Feb 2023
Response from Rooms Division Manager on 8 Mar,2023
Dear Mr. Alaa,Warm greeting from Steigenberger Ellessan,Thank you so much for taking the time to share your kind review. I am thrilled that you enjoyed your stay at our hotel, and our breakfast buffet. Our goal is to provide comfort and friendly service to all our guests; your feedback, which highlight's both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.Best Regards,
The staff front desk staff, Gina, was super friendly.
Nabil
Stayed 1 night in Feb 2023
Response from Rooms Division Manager on 23 Feb,2023
Dear Mr. Nabil,We very much appreciate your comments regarding your stay at Steigenberger Hotel El Lessan. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Response from Rooms Division Manager on 16 Dec,2023
Dear Ms. Maha,Wish you a very good day,Thank you for choosing Steigenberger Ellessan and for taking time to share your review.Your feedback, which highlight's areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to visit us and look forward to your upcoming visits.Best Regards,
Response from Rooms Division Manager on 16 Dec,2023
Dear Mr. Mohammad,Wish you a good day ahead,Thank you for choosing Steigenberger Ellessan, and for taking time to write a review. We are glad to discover that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.Best Regards,
Response from Rooms Division Manager on 16 Dec,2023
Dear valuable guest,Wish you a good day ahead,Thank you for choosing Steigenberger Ellessan, and for taking time to write a review. We are glad to discover that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.Best Regards,
Response from Rooms Division Manager on 16 Aug,2022
Dear Mr. Abdullah,
Wish you a pleasant day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with its unique location in front of both Nile River and Mediterranean Sea, and we are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We are looking forward to welcoming you again,
Best Regards,
6/10 Okay
Mohamed
Travelled with family and small children
2 Jul,2022
Liked: Staff & service
Unique location at el lesson. Kind staff but may need more training.
Beach is disconnected from the hotel.
A little pricy hotel restaurants.
Mohamed
Stayed 3 nights in Jun 2022
Response from Rooms Division Manager on 4 Jul,2022
Dear Mr. Mohamed,
Warm greeting from Steigenberger Ellessan,
Thank you so much for taking the time to share your kind review. I am thrilled that you enjoyed the location of the hotel. Our goal is to provide comfort and friendly service to all our guests; your feedback, which highlight's both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.
Best Regards,
Response from Rooms Division Manager on 4 Jul,2022
Dear Mr. Ayman,
Greetings from sunny Steigenberger Ellessan,
Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our view and staff members and food, which are indicative of the fact that our sunny property does meet your expectations.
It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort.
We are looking forward to your future visits.
Best Regards,
Poorly maintained property. Disappointing beach. Great view of sea and river.
Bahaa
Stayed 2 nights in Jun 2022
Response from Rooms Division Manager on 2 Jul,2022
Dear Mr. Bahaa,
Warm greeting from Steigenberger Ellessan,
Thank you so much for taking the time to share your kind review. I am thrilled that you enjoyed the hotel view of sea and Nile river. Our goal is to provide comfort and friendly service to all our guests; your feedback, which highlight's both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.
Best Regards,
Response from Rooms Division Manager on 30 Jul,2022
Dear Mr. Sherif,
Greetings from sunny Steigenberger El Lessan,
Thank you so much for taking the time to provide a feedback. We are so delighted that you rate our hotel as 10 out of 10, as we strive to provide just that for all our guests. We look forward to welcoming you again soon.
Best Regards,
Response from Rooms Division Manager on 13 May,2022
Dear Mr. Mohamed,
Wish you a pleasant day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our great staff, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We are looking forward to welcoming you again,
Best Regards,
10/10 Excellent
Chaimaa
5 May,2022
Chaimaa
Stayed 1 night in May 2022
8/10 Good
Magdy, Cairo
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Pleasant stay with a view of the Mediterranean and Nile river intersection. Nothing much to do in the area but was good for a night. Staff are super nice.
Magdy
Stayed 1 night in Mar 2022
Response from Rooms Division Manager on 22 Mar,2022
Dear Mr. Magdy,
Wish you a pleasant day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our staff members, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We are looking forward to welcoming you again,
Best Regards,
Very nice hotel with an amazing view, excellent food, and extremely helpful staff.
ahmed f
Stayed 3 nights in Dec 2021
Response from Rooms Division Manager on 6 Jan,2022
Dear Mr. Ahmed,
Greetings from sunny Steigenberger Ellessan,
Our sincere regards for your kind post on your vacation experience. We are glad to discover that you enjoyed your stay with us and appreciate your kindest comments regarding our view, staff members and food, that serve to make our guests feel truly at home.
We always strive to guarantee an ultimate guest comfort and surround them with exemplary hospitality throughout their entire stay.
We are looking forward to your future visits.
Best Regards,
excellent and unique location. The breakfast was very good with wide varieties and tasty food. totally recommended!
Salma
Stayed 2 nights in Dec 2021
Response from Rooms Division Manager on 4 Jan,2022
Dear Ms. Salma,
Wish you a pleasant day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our breakfast and food, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We are looking forward to welcoming you again,
Best Regards,
Response from Rooms Division Manager on 21 Dec,2021
Dear Mr. Mahmoud,
Greetings from sunny Steigenberger El Lessan,
We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comment.
We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We look forward to welcoming you back again,
Best Regards,
My recommendation is to avoid The Fanar Roof Restaurant at the Steigenberger Hotel El Lessan since it is overpriced and you pay a high price for very low quality and quantity food.
shrimp fatah (rice and a few little shrimp in a dish) salmon askot (less than 200 g)
one seafood soup ( very big dish plate that contains few shrimp and squid in a soup to mislead the customers ) = total cost is approximately 1000 Egyptian pound
We asked the manager to cancel the order he kept pushing us to stay and he promised to handle the situation but nothing happened and the dish was just reshaped to look better and we was embarrassed and had to eat it.
DON’T EAT IN HOTEL ROOF RESTAURANT. but the hotel it self deserve 5 stars
ashraf
Stayed 3 nights in Dec 2021
Response from Rooms Division Manager on 21 Dec,2021
Dear Mr. Ashraf,
Wish you a very good day,
Thank you for choosing Steigenberger Ellessan and for taking time to share your review.
Your feedback, which highlight's areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to visit us and look forward to your upcoming visits.
Best Regards,
Response from Rooms Division Manager on 5 Oct,2021
Dear Mr. Wael,
Greetings from sunny Steigenberger El Lessan,
We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comment, and the hotel staff will also be pleased to get a mention as they do work hard so thanks also for thinking of them.
We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We look forward to welcoming you back again,
Best Regards,
Best one in Ras ELBar
Great Hotel i wish to be back soon
Staff needs some improvement
Mohamed
Stayed 1 night in Sep 2021
Response from Rooms Division Manager on 30 Sept,2021
Dear Mr. Mohamed,
Warm greeting from Steigenberger Ellessan,
Thank you so much for taking the time to share your kind review. I am thrilled that you enjoyed the stay with us. Our goal is to provide comfort and friendly service to all our guests; your feedback, which highlight's both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.
Best Regards,
Great stay. The staff at the hotel are very friendly and professional and the breakfast includes all types of food. The view from the room is amazing and the private beach of the hotel is swimmable. Seafood around the area is out of this world; fresh, tasty and qt great prices.
Verified traveller
Stayed 3 nights in Sep 2021
Response from Rooms Division Manager on 11 Sept,2021
Dear valuable guest,
Greetings from sunny Steigenberger Ellessan,
Our sincere regards for your kind post on your vacation experience. We are glad to discover that you enjoyed your stay with us and appreciate your kindest comments regarding our staff members, breakfast, view, private beach and seafood, that serve to make our guests feel truly at home.
We always strive to guarantee an ultimate guest comfort and surround them with exemplary hospitality throughout their entire stay.
We are looking forward to your future visits.
Best Regards,
Really nice and amazing Hotet,the staff are friendly.the hotel has a unique location with one of the best views from sea view room, breakfast was one of the best open buffet.highly recommend from me.only one thing I need for next time.please build a pool for kids
Verified traveller
Stayed 4 nights in Jul 2021
Response from Rooms Division Manager on 16 Aug,2021
Dear valuable guest,
Wish you a pleasant day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our staff members and breakfast, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
Regarding your comment for the pool for the kids, we consider your comment in a highly consideration in order to improve our hotel services.
We appreciate your choosing to visit us and look forward to your upcoming visits.
Best Regards,
Response from Rooms Division Manager on 21 Jul,2021
Dear Mr. Mohamed,
Wish you a good day ahead,
Thank you for choosing Steigenberger Ellessan, and for taking time to write a review. We are glad to discover that you enjoyed your stay with us.
We look forward to welcoming you back to our hotel in the future.
Best Regards,
Beautiful hotel overlooking the Mediterranean with a fantastic pool and private beach. The breakfast selection was huge and delicious.
Verified traveller
Stayed 2 nights in Jul 2021
Response from Rooms Division Manager on 16 Jul,2021
Dear valuable guest,
Wish you a peasant day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our pool, beach and breakfast, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We are looking forward to welcoming you again,
Best Regards,
4/10 Poor
Verified traveller
Travelled with family
16 May,2021
Liked: Staff & service
Disliked: Property conditions & facilities
There is no beach at hotel
Verified traveller
Stayed 2 nights in May 2021
Response from Rooms Division Manager on 28 Dec,2021
Dear valuable guest,
Greetings from sunny Steigenberger El Lessan,
Thank you for choosing Steigenberger Ellessan and for taking time to share your review.
Regarding your comment for the hotel beach, it's available away of the hotel about one kilo with a shuttle bus available to transfer the guest from the beach to hotel and back.
We look forward to welcoming you back again,
Best Regards,
Response from Rooms Division Manager on 28 Dec,2021
Dear valuable guest,
Wish you a good day ahead,
Thank you for choosing Steigenberger Ellessan, and for taking time to write a review. We are glad to discover that you enjoyed your stay with us.
We look forward to welcoming you back to our hotel in the future.
Best Regards,
Excellent location, facing the sea. Nice private beach with restaurant, but not on site, not walking distance.
Verified traveller
Stayed 1 night in Apr 2021
Response from Rooms Division Manager on 9 Apr,2021
Dear valuable guest,
Wish you a good day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our private beach restaurant, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We are looking forward to welcoming you again,
Best Regards,
The location is great, the breakfast is very well served. Also, Sameh from front desk was very helpful, I would really like to thank him for all his efforts changing the room view just to make us happy. The chief of the seafood restaurant was great, the shrimp fata was extraordinary.
Loved the place.
Verified traveller
Stayed 1 night in Feb 2021
Response from Rooms Division Manager on 28 Dec,2021
Dear valuable guest,
Greetings from sunny Steigenberger Ellessan,
Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our location, breakfast and staff members, which are indicative of the fact that our sunny property does meet your expectations.
It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort.
We are looking forward to your future visits.
Best Regards,
Amazing view.. Clean hotel, nice staff, breakfast was excellent and free parking 😍
Verified traveller
Stayed 1 night in Feb 2021
Response from Rooms Division Manager on 18 Feb,2021
Dear valuable guest,
Greetings from sunny Steigenberger Ellessan,
Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our amazing view, clean hotel, staff members and breakfast, which are indicative of the fact that our sunny property does meet your expectations.
It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort.
We are looking forward to your future visits.
Best Regards,
زيارة رائعه فندق نظيف ومحترم استقبال رائع رد فعل سريع لاي طلب حاجه جميله جدا المشكله الوحيده أن الأكل غالي من المطعم لازم يكون في الفندق هاف بورد مش فطار بس
Mostafa
Stayed 3 nights in Dec 2020
Response from Rooms Division Manager on 26 Dec,2020
Dear Mr. Mostafa,
Warm greetings from Steigenberger Ellessan,
Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our cleanliness, staff members and fast respond, which are indicative of the fact that our sunny property does meet your expectations.
Your valuable comments had been taken on Board and looking forward to welcoming you again,
Best Regards,
Great stay, awesome hotel and staff. Hotel is perfectly located in the heart of the river nile and the Mediterranean, you can’t wish for a better view. Rooms are super clean and the view is irreplaceable. Hotel amenities are great and the breakfast was really yummy and had great varieties. I can’t wait to go back to the beautiful relaxing Ras el bar. Can’t ask more from my favorite chain Steigenberger.
Ahmed
Stayed 1 night in Dec 2020
Response from Rooms Division Manager on 23 Dec,2020
Dear Mr. Ahmed,
Wish you a good day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our clean room, view and breakfast, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We are looking forward to welcoming you again,
Best Regards,