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Reviews of Ramada by Wyndham Darjeeling Gandhi Road

3.5 out of 5
Ramada by Wyndham Darjeeling Gandhi Road
2-3 Auckland Villa, Gandhi Road, Near Capitol Clock Tower, Darjeeling, West Bengal

Reviews

8.4

Very good

Rating 10 - Excellent. 26 out of 54 reviews" "
Rating 8 - Good. 18 out of 54 reviews" "
Rating 6 - Okay. 5 out of 54 reviews" "
Rating 4 - Poor. 3 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sudipto, FORT COLLINS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Dhirendra Singh

4/10 Poor

Frances

Stayed 2 nights in Oct 2022

8/10 Good

Krishnan

Travelled with family
Liked: Staff & service
Repair work noises and uncomfortable beds. Lack of hygiene in the restaurant were downs. very prompt and helpful personnel were the pluses.
Stayed 1 night in Apr 2022

6/10 Okay

Devendra

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Satish

Travelled with family
Liked: Cleanliness, room comfort
Overall stay is good. Facilities at t
Stayed 2 nights in Dec 2021

6/10 Okay

Subhadip

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great view of Kanchenjunga, poor maintenance
The location is amazing. You can actually see Kanchenjunga right from the balcony if you opt for those special rooms. This is rare in Darjeeling proper - so this hotel is pretty unique from that perspective. However - the hotel is poorly maintained and room cleanliness (especially bed sheets, pillow covers, etc.) is not as per expectation.
Stayed 2 nights in Dec 2021

8/10 Good

NEERAJ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

4/10 Poor

PRAVEEN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not ready. Poor maintenance and up keep. Non smoking room was required. Given smoking and stinging room.
Stayed 1 night in Nov 2021

2/10 Terrible

Tausif

Stayed 2 nights in Oct 2021

10/10 Excellent

Suneetha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its Located right in the heart of Darjeeling. And the view from the rooms facing the mountains is awesome. You get to see 'Kanchanjunga' range very clearly. waking up to the post card perfect scenery is surreal !
Stayed 2 nights in Oct 2021

4/10 Poor

suddhasatwa., kolkata

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It is name once Ramadan. Really disappointment. Small bed for superior room fighting for to get heater in cold climate at superior room Really only Ramada name but as three star hotel
Stayed 4 nights in Oct 2021
Response from Management Team Ramada by Wyndham Darjeeling. on 21 Oct,2021
Dear Valued Guest, My team and I are deeply concerned that your overall experience at the hotel did not meet with your expectation. Please accept my sincere apology for this. Your feedback is very useful to us as it allows us to assess the performance of each department and initiate immediate corrective measures to improve our standards and enable us to meet your expectations. Our endeavor has always been to offer excellent accommodation, food and service to all our guests. I have personally addressed each one of the issues you have shared with the team and would request you to treat this as an isolated incident and not let it mar your overall impression of the hotel. We look forward to the pleasure of your continued patronage and assure you of the best in service and hospitality. Warm Regards Management Team Ramada by Wyndham Darjeeling.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from FOM on 29 Apr,2021
Dear Valued Guest! Greetings! Thank you for writing this review over this platform, we are glad that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Ramada by Wyndham Darjeeling.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in derjeeling for sure and u get everything close by
Stayed 2 nights in Apr 2021
Response from FOM on 19 Apr,2021
Dear Valued Guest! Greetings! Thank you for writing this review over this platform, we are glad that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Ramada by Wyndham Darjeeling.

6/10 Okay

Verified traveller

Stayed 5 nights in Mar 2021
Response from FOM on 28 Mar,2021
Dear Valued Guest! Greetings! Thank you for writing this review over this platform, we are glad that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Ramada by Wyndham Darjeeling.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from FOM on 1 Mar,2021
Dear Valued Guest! Greetings! Thank you for writing this review over this platform, we are glad that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Ramada by Wyndham Darjeeling.

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
cleanliness and Noise
Overall good stay. Hotel location is very good. Cleanliness of towels and sheets poor. The rooms and corridors are very noisy and full of disturbance. No sound proofing and it is not a quiet environment inside the hotel/rooms.
Stayed 1 night in Nov 2020

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View the 3rd Highest Mountain
Perfect location for exploring Darjeeling. Breakfast caters for the different cultures. Pool ,Spa and Bar were closed due to end of season maintenance but wasnt an issue as other options available View from hotel was spectular
Stayed 5 nights in Mar 2020
Response from Pawan Lamba on 14 Mar,2020
Thanks for your precious feedback. We are committed to continue it.

8/10 Good

Anshul

Liked: Cleanliness, staff & service
Centrally located with hot room temperature
Hotel is at prime location next to Mall Road. It also has mountain view rooms, only uncomfortable thing was the room temperature set by centralised air heating. It was made very hot and despite letting the reception know about the issue solution was not done.
Stayed 1 night in Mar 2020
Response from Pawan Lamba on 14 Mar,2020
Thanks for your precious feedback. Inconvenience caused by us is regretful and we will try to fix the issue so that any other guest will not get suffer.

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Pawan Lamba on 14 Mar,2020
Thanks for your rating 10 out of 10 & would like to see you soon.

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Clean Hotel in Great Location
A central location in Darjeeling. Comfortable rooms with great bathrooms. Friendly and helpful staff.
Stayed 2 nights in Feb 2020
Response from Pawan Lamba on 14 Mar,2020
Thanks for your precious feedback. We are committed to continue it.

10/10 Excellent

Koyel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Excellent lent check in with lovely welcome ! Breakfast and dinner was great ! Rooms were comfortable and the staff were lovely. Great location everything close by ! I would stay here again without hesitation.
Stayed 3 nights in Jan 2020
Response from Pawan Lamba on 1 Mar,2020
Dear Guest, Thank you for sparing time and rating for Ramada Darjeeling, Gandhi Road. It was a pleasure to have you stay with us and we hope to welcome you back in the not too distant future. Regards, Pawan Lamba Room Division Manager Ramada Darjeeling

10/10 Excellent

DaveDeCook, Grandville, Michigan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big windows great, easily controlled A/C and heater big bathroom with window big, quality king sized bed outstanding buffet breakfast
Stayed 4 nights in Jan 2020
Response from Pawan Lamba on 17 Feb,2020
Thanks for your valuable feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a nice experience in Ramada hotel in Darjeeling
Stayed 2 nights in Nov 2019
Response from Pawan Lamba on 8 Nov,2019
Dear Guest, Thank you for sparing time and rating for Ramada Darjeeling, Gandhi Road. It was a pleasure to have you stay with us and we hope to welcome you back in the not too distant future. Regards, Pawan Lamba Room Division Manager

8/10 Good

AjauHaralu, Assam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
friendly staff, good service and a variety of items served at breakfast. I had problem with the bathroom, after shower, water would get clogged and the faucet wasn’t working. After we complained they fixed it immediately.
Stayed 3 nights in Oct 2019
Response from Pawan Lamba on 30 Oct,2019
Dear Guest, Thank you for sparing time and rating for Ramada Darjeeling, Gandhi Road. It was a pleasure to have you stay with us and we hope to welcome you back in the not too distant future. Regards, Pawan Lamba Room Division Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staffs were very welcoming.Hotel was very clean & had nice ambience.Food was delicious & restaurant staff were very nice.Being in the Centre of city,all attractions were near by.Really recommend it.
Stayed 3 nights in Oct 2019
Response from RAMADA on 27 Oct,2019
Dear Guest, Thank you for sparing time and rating for Ramada Darjeeling, Gandhi Road. It was a pleasure to have you stay with us and we hope to welcome you back in the not too distant future. Regards, . Pawan Lamba Room Division Manage

8/10 Good

Anne, New Hope, PA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. Location is perfect - center of town.
Stayed 2 nights in Oct 2019
Response from Pawan Lamba on 13 Oct,2019
Dear Guest, Thank you for sparing time and rating for Ramada Darjeeling, Gandhi Road. It was a pleasure to have you stay with us and we hope to welcome you back in the not too distant future. Regards, Pawan Lamba Room Division Manager

10/10 Excellent

sandeep

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very nice hotel to stay......
Amazing location and food......
Stayed 2 nights in Oct 2019
Response from Pawan Lamba on 7 Oct,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Pawan Lamba on 26 Sept,2019
Dear Guest, Greetings from Ramada Darjeeling! Thank you for the enthusiastic review on this forum. We are happy to know that our rooms and associates were able to add such value to your stay. We hope to welcome you back soon with more elevated experiences. Best regards, Pawan Lamba Room Division Manager

10/10 Excellent

Rajni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
We had good time during our stay and hospitality. Loved your dining facilities and service, in particularly service staffs, they made our food necessities well taken. Overall my rating is 5 stars. Thanks.
Stayed 4 nights in Jun 2019
Response from ROOM DIVISION MANAGER on 29 Jun,2019
Dear Guest, Greetings from Ramada Darjeeling! Thank you for the enthusiastic review on this forum. We are happy to know that our rooms and associates were able to add such value to your stay. We hope to welcome you back soon with more elevated experiences. Best regards, Pawan Lamba Room Division Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Non operational and outdoor swimming pool which would be of no use in darjeeling weather.
Stayed 3 nights in May 2019
Response from Room Division Manager on 24 Jun,2019
Dear Guest, It was such a pleasure to have you stay at Ramada Darjeeling. Thank you for your most valued feedback. We surely hope you will return once more to experience our hotel. Regards, Pawan Lamba Room Division Manager Ramada Darjeeling

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Pawan Lamba on 27 May,2019
Dear Guest, Greetings from Ramada Darjeeling! Thank you for the enthusiastic review on this forum. We are happy to know that our rooms and associates were able to add such value to your stay. We hope to welcome you back soon with more elevated experiences. Best regards, Pawan Lamba Room Division Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good property and location near to market area.very courteous staff
Stayed 4 nights in May 2019
Response from Pawan Lamba on 15 May,2019
Dear Guest, Greetings from Ramada Darjeeling! Thank you for the enthusiastic review on this forum. We are happy to know that our rooms and associates were able to add such value to your stay. We hope to welcome you back soon with more elevated experiences. Best regards, Pawan Lamba Room Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay. The staff is wonderful. The facility is solid, and the breakfast buffet is outstanding.
Stayed 2 nights in Apr 2019
Response from Pawan Lamba on 25 Apr,2019
Dear Guest, Thank you for your wonderfully review. It is a treat reading all about Ramada Darjeeling and the unmatched view from the rooms. I am delighted to note that you have had an enjoyable stay with us and several aspects of the hotel services were to your expectations. We really appreciate that you took the time to send valuable comments about the room view and very central location of our hotel. We truly look forward to welcome you again. Kind regards, Ramada Darjeeling

8/10 Good

Anirudha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Pawan Lamba on 7 Apr,2019
Dear Guest, Thank you for choosing Ramada Darjeeling and rating for us. Regards, Ramada Darjeeling

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and good caring hotel stuffs. Clean rooms.
Stayed 3 nights in Mar 2019
Response from Pawan Lamba on 26 Mar,2019
Dear Guest, It was such a pleasure to have you stay at Ramada Darjeeling. Thank you for your most valued feedback. We surely hope you will return once more to experience our hotel. Regards, Pawan Lamba Room Division Manager Ramada Darjeeling

6/10 Okay

Verified traveller

Stayed 4 nights in Mar 2019
Response from Pawan Lamba on 26 Mar,2019
Dear Guest, It was such a pleasure to have you stay at Ramada Darjeeling. Thank you for your most valued feedback. At the outset, please do accept my most sincere apologies on behalf of our Hotel. We surely hope you will return once more to experience our hotel. Regards, Pawan Lamba Room Division Manager Ramada Darjeeling

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay for a very reasonable price considering the quality of stay. Newly built so everything was new and modern. The location is central. Staff are friendly and helpful. Supreme deluxe rooms had beautiful views and the windows were virtually soundproof. Had a very peaceful sleep. Would highly recommend.
Stayed 2 nights in Mar 2019
Response from Pawan Lamba on 14 Mar,2019
Dear Guest, It was such a pleasure to have you stay at Ramada Darjeeling. Thank you for your most valued feedback. We surely hope you will return once more to experience our hotel. Regards, Pawan Lamba Room Division Manager Ramada Darjeeling

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Pawan Lamba on 5 Mar,2019
Dear Guest, Greetings from Ramada Darjeeling ! At the outset, I would like to thank you for choosing our hotel for your recent trip in Darjeeling. On behalf of my team I am happy to know that our team lived up to your expectations. We look forward to welcoming you back in the not too distant future. Kind regards, Pawan Lamba Room Division Manager

10/10 Excellent

France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Pawan Lamba on 5 Mar,2019
Dear Guest, Greetings from Ramada Darjeeling ! At the outset, I would like to thank you for choosing our hotel for your recent trip in Darjeeling. On behalf of my team I am happy to know that our team lived up to your expectations. We look forward to welcoming you back in the not too distant future. Kind regards, Pawan Lamba Room Division Manager

10/10 Excellent

gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A room with a VIEW!
This is clearly the newest and best hotel in Darjeeling. Helpful staff, great food and convenient location. Everything in town is within walking distance of the Ramada. We recommend to book the room with view of the mountains as it is incredible!
Stayed 5 nights in Feb 2019
Response from Pawan Lamba on 5 Mar,2019
Dear Guest, Greetings from Ramada Darjeeling ! At the outset, I would like to thank you for choosing our hotel for your recent trip in Darjeeling. On behalf of my team I am happy to know that our team lived up to your expectations. We look forward to welcoming you back in the not too distant future. Kind regards, Pawan Lamba Room Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay. Breakfast had good number of options. Close to Darjeeling Clock Tower.
Stayed 1 night in Feb 2019
Response from Pawan on 20 Feb,2019
Dear Guest, Thank you for the review. We are very happy and delighted that we were able to create the pleasant experience and make a difference to you. Your appreciation has been shared with my team and we are motivated to strive for excellence. We greatly value your review and look forward to welcoming you back to Ramada Darjeeling soon. With best regards, Pawan Lamba Room Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service! The piping hot breakfast was awesome!!!
Stayed 1 night in Dec 2018
Response from Pawan Lamba on 23 Jan,2019
Dear Guest, It was such a pleasure to have you stay at Ramada Darjeeling. Thank you for your most valued feedback. We surely hope you will return once more to experience our hotel. Regards, Pawan Lamba Room Division Manager Ramada Darjeeling

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The Complimentary apples were frozen and of poor quality. Better not to provide sub standard fruit. Also when we were check in , staff were were keen about what time we would be checking out, that behavior was unwelcoming as a guest
Stayed 2 nights in Dec 2018
Response from Pawan Lamba on 2 Jan,2019
Dear Guest, It was such a pleasure to have you stay at Ramada Darjeeling. Thank you for your most valued feedback. At the outset, please do accept my most sincere apologies for the service issues. We surely hope you will return once more to experience our hotel. Regards, Pawan Lamba Room Division Manager Ramada Darjeeling

10/10 Excellent

Rhonda, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located Super clean Friendliest staff Food in restaurant and room service was delicious Couldn’t ask for more 5 star experience
Stayed 4 nights in Nov 2018
Response from Pawan Lamba on 7 Dec,2018
Dear Guest, It was such a pleasure to have you stay at Ramada Darjeeling. Thank you for your valued feedback. Regards, Pawan Lamba Room Division Manager Ramada Darjeeling

10/10 Excellent

Evgeniya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Amazing holiday in Darjeeling
Stayed 3 nights in Oct 2018
Response from Pawan Lamba on 7 Dec,2018
Dear Guest, It was such a pleasure to have you stay at Ramada Darjeeling. Thank you for your valued feedback. Regards, Pawan Lamba Room Division Manager Ramada Darjeeling

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel . Center of Darjeeling.
Very good service of staffs. Center of Darjeeling. easy to catch a Taxi. Clean room and good internet signal.
Stayed 3 nights in Aug 2018
Response from Front Office Manager on 5 Oct,2018
Dear Guest, It was such a pleasure to have you stay at Ramada Darjeeling. Thank you for your valued feedback. We surely hope you will return once more to experience our hotel. Regards, Pawan Lamba Front Office Manager Ramada Darjeeling

10/10 Excellent

simit, gujarat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and location comfort
Great and enjoyable experience good location and excellent rooms and energetic staff
Stayed 2 nights in May 2018
Response from Pawan Lamba on 7 Dec,2018
Dear Guest, It was such a pleasure to have you stay at Ramada Darjeeling. Thank you for your valued feedback. Regards, Pawan Lamba Room Division Manager Ramada Darjeeling

10/10 Excellent

DEBOJYOTI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Stay at Ramada, Darjeeling
We had a wonderful time at Ramada, Darjeeling. Very courteous hotel staffs; they were always ready to help. Clean rooms and great housekeeping. Food was good as well. Great location, just across the clock tower and a few minutes of walk to the mall. Those who are travelling to Darjeeling to get a taste of the serenity and calmness of this beautiful hill station might not like the location of the hotel due to the cacophony of busy streets throughout the day and the close proximity of the taxi stand, but for me the location of the hotel worked as an advantage. All the shops and restaurants were at very close by.
Response from Pawan Lamba on 12 Apr,2018
Dear Guest, Your heart-warming praise and words of appreciation for our product and hospitality has been received with humble gratitude and genuine delight by all of us at the hotel. We keenly look forward to welcoming you back in the near future. Regards, Pawan Lamba Front Office Manager Ramada Darjeeling

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Os funcionarios to d os excelentes. Desde porteiro a recepcao muito atenciosos e sorridentes. Todo staff do restaurante foi muito profissional. Todos sempre com sorriso.
Stayed 2 nights in Jan 2020
Response from Pawan Lamba on 2 Feb,2020
Dear Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Darjeeling Gandhi Road. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your stay comfortable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Pawan Lamba Room Division Manager Ramada Darjeeling Gandhi Road