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The hotel lists a bar at the pool, no bar tender, pool was dirty, the hot tub was dirty, the breakfast is really nonexistent, the floors were not swept in the rooms well
Anne
Stayed 2 nights in Apr 2024
Response from Marc on 1 May,2024
Thanks for your feedback Anne. Yes we have a Tiki Bar but it is advertised as seasonal and also, as stated on the information page when you booked, is open Memorial Day to Labor Day. The pool was cleaned on your day of arrival.
Super clean . And the lady who cleans was amazing.. and front desk
Frank
Stayed 1 night in Apr 2024
Response from Marc on 28 Apr,2024
We treat our guests like family Frank. You are part of the Emerald family now!
6/10 Okay
Sierra
Travelled with family and small children
28 Apr,2024
Liked: Staff & service
Was lead to believe tiki bar was operating. And the Jacuzzi was taken by kids the whole three days I was there.
Sierra
Stayed 2 nights in Mar 2024
Response from Marc on 28 Apr,2024
I apologize for the inconsideration of other people.
2/10 Terrible
Thomas
27 Apr,2024
I asked for an accessible room, and I was not given one, unless I paid an additional $100. This is unacceptable
Thomas
Stayed 1 night in Apr 2024
Response from Marc on 27 Apr,2024
Sorry about the confusion Thomas. The room type you booked is not handicap accessible. That is why you would have to pay more to get an accessible room.
6/10 Okay
Rosa
23 Apr,2024
Disliked: Cleanliness
Very nice place hotel could of been done better, no one went to clean my room for the 2 nights I was there
Rosa
Stayed 2 nights in Apr 2024
Response from Marc on 25 Apr,2024
Thanks for staying with us Rosa. Housekeeping service is upon request.
Room was dirty nothing worked in it. Elevator operations were expired staff rude
Steffani
Stayed 3 nights in Apr 2024
Response from Marc on 21 Apr,2024
Thanks for your feedback Steffani. First of all, you said there was no hot water. You were turning the shower handle the wrong way. Secondly, you said the fridge wasn't cooling. You had unplugged the fridge to plug your phone in. Then you said the AC wasn't cooling. You had it on fan instead of cool. You said the lights weren't working. Maintenance went to the room and turned the switch on. The lights worked. Housekeeping went to your room to clean whatever you said was dirty. The housekeeper recleaned everything to please you but said there was nothing wrong. As for the elevator, you called front desk saying you were stuck on the elevator. The front desk clerk walked over, pushed the button and the elevator opened right up. The problem was that you hadn't pushed the floor you were going to. Next time push 8 for floor 8, 7 for floor 7, etc..
Not impressed. Definitely not a nice hote or resort whatever they call it
jacob
Stayed 1 night in Apr 2024
Response from Marc on 20 Apr,2024
Sorry you did not enjoy your time with us Jacob. Please give us another try.
8/10 Good
Tony
19 Apr,2024
Liked: Cleanliness, staff & service
Tony
Stayed 4 nights in Apr 2024
Response from Marc on 21 Apr,2024
Thanks for staying with us Tony.
8/10 Good
Amanda
Travelled with family
17 Apr,2024
Liked: Cleanliness, staff & service
It was nice- a little outdated. Breakfast was sad- just prepackaged snacks and coffee/juice. Not much for a seating area. Staff was the NICEST! All super friendly and helpful, we enjoyed their hospitality.
I was in a room that was in between the elevators. All I heard all night was knocking and banging, and the movement of the elevators and the opening and closing of the elevator doors. Worst experience at trying to get some rest after a long day. The baseboards in the bathroom were filthy disgusting dirty.
Charles
Stayed 4 nights in Apr 2024
Response from Marc on 15 Apr,2024
Thanks for your feedback Charles. I wish you would have said something during your stay and we could have come up with a possible solution.
10/10 Excellent
Amy
Travelled with group
15 Apr,2024
Liked: Cleanliness, staff & service, amenities
The woman at the front desk was very nice and so helpful. We enjoyed our stay very much.
Amy
Stayed 2 nights in Apr 2024
Response from Marc on 15 Apr,2024
Thanks for the great review Amy!! I'm glad we could make for a great stay.
6/10 Okay
Belinda, Celina
Travelled with family and small children
14 Apr,2024
Liked: Staff & service
Very anti-and could use a few things molds in the bathtub hair and the bathtub could be cleaned a little bit better front desk was nice cold breakfast
Belinda
Stayed 2 nights in Apr 2024
Response from Marc on 15 Apr,2024
We appreciate your feedback Belinda. I apologize for any inconveniences.
Kitchenette was not clean, old and rusty appliances. Pool and hit full of sand. Never saw it cleaned. Gate to pull not locked and lots of kids jumping in ocean then run to jump in pool and hot tubs with no supervision of adults. Forcing adults to leave from disruptiveness. Battery died on our door and couldn’t get in.
Kendall
Stayed 3 nights in Apr 2024
Response from Marc on 10 Apr,2024
Thanks for your feedback Kendall. I will look into the issues you stated.
Dirty property, uncomfortable beds, breakfast was poptarts and muffins. Only thing good about this place was the ocean view
Maggie
Stayed 3 nights in Apr 2024
Response from Marc on 8 Apr,2024
Thanks for your feedback Maggie. Absolutely no complaints were made during your stay. If there was an issue, we would have been more than happy to accomodate you. Our free continental breakfast consists of yogurt, pop tarts, fruit cups, muffins, cereal, oatmeal, breakfast bars, milk, juice and coffee.
The desk staff were very nice. The view from our room was amazing. There is plenty of free parking. That's all that was good. It's filthy, old, the bathroom is disgusting, the banister going down the steep concrete stairs to the beach was about to come out of the wall. They said there wasn't any breakfast items because they were busy that week & went through all the food. Are there no stores in Daytona?? I won't stay there again & do not recommend it.
Cindy
Stayed 2 nights in Mar 2024
Response from Marc on 3 Apr,2024
Thanks for your feedback Cindy. Upon your arrival you had asked to see the room. I took you to the room and you said it was perfect. You also said that you had issues at two previous hotels, which I saw a pattern developing.
Excellent stay. My sister and I had a ball! It’s right on the beach. The city view was incredible! We watched the sun set over the water on the opposite side of the beach. The staff and management were helpful! When I think of Emerald Shores I think of family! We will certainly be back! Thank you for our short break!
Sarah
Stayed 1 night in Mar 2024
Response from Marc on 31 Mar,2024
I'm so happy you had a great time with us Sarah!! Hope to see you again soon!!
I'm not sure what the issues were Surface. No complaints were made during your stay.
8/10 Good
Tarjius
Travelled with partner
27 Mar,2024
Liked: Cleanliness, staff & service, amenities
This property has a beautiful ocean view. I enjoyed sitting on the balcony and watching the waves. The property has a private access to the beach. The pool was large and the hot tub was available. The room was large as was the bathroom. The furniture was tired and worn, but adequate. The staff is wonderful, helpful, courteous, and friendly.
Staff were excellent, friendly and always willing to help with slightest request. Great family vibe around the pool and oceanfront beach. Just wish it was Tikki Hut season!
Nancy
Stayed 11 nights in Mar 2024
Response from Marc on 27 Mar,2024
Thank you so much for the great review Nancy!!
8/10 Good
Claudia
Travelled with family and small children
25 Mar,2024
Liked: Cleanliness, staff & service
The staff is very friendly and helpful but the property itself needs some love and attention. Everything is very old and requires a lot of maintenance.
I love the beach and the hotel is right on the beach, the only thing I did not like about the area is that there were some weird men hanging around the building and recording these young girls on the beach which was quite disturbing. The area itself is nice but a lot of shady people
Bianca
Stayed 1 night in Mar 2024
Response from Marc on 22 Mar,2024
Glad you enjoyed your time with us Bianca. Sorry about the shady people on the beach,,,,,,,,,,,,,,,,,,,,,,,,