Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hyatt Regency Dehradun Resort and Spa

Hyatt Regency Dehradun Resort and Spa
Malsi Forest Edge, Mussoorie Road, Dehradun, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 14 out of 20 reviews" "
Rating 8 - Good. 5 out of 20 reviews" "
Rating 6 - Okay. 0 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sneha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Vipul, Livermore

Liked: Cleanliness, staff & service, property conditions & facilities
Simply awesome. Every member be it in kitchen, serving or at desk are terrific and follow the theme of providing great hospitality
Stayed 3 nights in Aug 2023

10/10 Excellent

SRIKANTH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not been at the Hyatt before but we were treated exceptionally at this hotel. The level of hospitality was beyond expectations and the staff made sure we were treated with great affection. The decor is superb and the rooms were large spacious and airy. Food was excellent and the breakfast buffet was full Of great choices of Indian and international cuisine. 10 on 10 for hospitality. If ever visiting Dehradun, stay here. Special thanks to Satyam, Shivangi, Ishvi, Aarshi, Saurav and Pawan.
Stayed 1 night in Aug 2023

10/10 Excellent

Shivom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful for a weekend break
The rooms are spacious and the hotel staff is very service friendly, the Range restaurant has a great selection of food and there is live music in the morning and evenings. The views from the pool are lovely and the rooftop bar is great as well.
Stayed 2 nights in Jul 2023

4/10 Poor

Rohit

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service, Poor management
Overall a very poor experience at the hotel. Guests from nearby rooms making noise past 10 p.m. followed by maintenance work being carried out well past 12 midnight. This occurred on 2 nights of our short 3 night stay. The hotel staff including the General Manager and his Deputy are not aware of what works were happening in the hotel. (attached picture shows work being carried out in nearby rooms) It took 20 mins to get a beverage after an order was placed at the sky bar (in addition, the bar does not have drinks that are listed on their menu). When a la carte food was requested to be delivered to the room, we had to chase up why it was not done - an hour after the request. The ceiling at the Regency club collapsed while having lunch due to water ingress and water was continuously dripping from the roof. It was lucky that we were sitting a table away or serious injury could have occurred. A lot of lip service is promised by the management but in reality there is no idea of hospitality whatsoever. It is not a 5 star hotel by any stretch - a 2 star with amenities at best. Understaffed with the number of guests they have and their pool is best to fit 20 people in a hotel that has over 100 rooms. Having spent 2000 USD, this is by far the worst hotel experience we have had as a family. The Hyatt brand used to represent some level of service and hospitality but this hotel goes a long way to taint it and is a real shame. Would strongly advise against staying here at all.
Stayed 3 nights in Jun 2023

10/10 Excellent

Neeraj

Stayed 1 night in Jun 2023

8/10 Good

rupinder, Fresno

Good
Stayed 1 night in Jun 2023

8/10 Good

Pankaj

Liked: Staff & service
Stayed 2 nights in Mar 2023
Response from Sumit Kumar General Manager on 27 Mar,2023
Greetings from Heart of the Hills - Hyatt Regency Dehradun.We are delighted to know your experience with us was great. Thank you for sharing the feedback.Regards,Sumit KumarGeneral Manager

10/10 Excellent

Pooja

Stayed 1 night in Feb 2023
Response from Sumit Kumar General Manager on 23 Feb,2023
Greetings from Heart of the Hills - Hyatt Regency Dehradun.We are delighted to know your experience with us was great. Thank you for sharing the feedback.Regards,Sumit KumarGeneral Manager

10/10 Excellent

Parag

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Kovid Ummat on 26 Dec,2022
Dear Guest,Thank you very much for taking the time to review your visit at Hyatt Regency Dehradun – “Heart of the Hills” and we are delighted to learn you enjoyed your visit.We very much look forward to welcoming you again soon.Best Regards,Kovid UmmatDirector of Marketing

8/10 Good

Surendra

Stayed 1 night in Nov 2022

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Sonali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very nice amenities. Located right off Mussourie road by malsi deer park. Road is still under construction. Staff is very friendly. Restaurant on premises is awesome. Thanks
Stayed 2 nights in Jun 2022
Response from Kovid Ummat on 1 Jul,2022
Dear Sonali, Thank you for the thoughtful appreciation and rating for Hyatt Regency Dehradun. We are delighted to know that you liked the property and the service. We look forward to welcoming you back again, soon. Best Regards, Kovid Ummat Director of Marketing

10/10 Excellent

Heather, San Mateo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Sundararajan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff . Good service with genuine smile.
Stayed 1 night in Jun 2022
Response from Kovid Ummat on 1 Jul,2022
Dear Sundararajan, Thank you very much for taking the time to review your stay at Hyatt Regency Dehradun – “Heart of the Hills” and we are delighted to learn you enjoyed your stay. We very much look forward to welcoming you again soon. Best Regards, Kovid Ummat Director of Marketing

10/10 Excellent

Niranjan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was delicious
Stayed 2 nights in Jun 2022
Response from Kovid Ummat on 1 Jul,2022
Dear Niranjan, Thank you for the wonderful rating. We are glad to know you liked the food. We look forward to welcome you again. Best Regards, Kovid Ummat Director of Marketing

8/10 Good

Vichitra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good property with excellent staff
Stayed 1 night in Apr 2022
Response from Megha Rajan on 18 Apr,2022
Dear Guest, We are glad to know that you had a great experience at Hyatt Regency Dehradun. We thank you for your kind words of appreciation. I can see a special mention for our staffs. Many thanks for this, will share the love with entire team. Thank you once again for your recent visit and we look forward to welcome you back soon. Warm Regards,

10/10 Excellent

Markus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Sumit Kumar General Manager on 23 Feb,2023
Greetings from Heart of the Hills - Hyatt Regency Dehradun.We are delighted to know your experience with us was great. Thank you for sharing the feedback.Regards,Sumit KumarGeneral Manager