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Reviews of Ramada by Wyndham Dehradun Chakrata Road

4 out of 5
Ramada by Wyndham Dehradun Chakrata Road
Chakrata Road, Mahinder Vihar, Dehradun, Uttarakhand

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 48 reviews" "
Rating 8 - Good. 10 out of 48 reviews" "
Rating 6 - Okay. 6 out of 48 reviews" "
Rating 4 - Poor. 4 out of 48 reviews" "
Rating 2 - Terrible. 5 out of 48 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mrs. Chitra

Staff behavior and facilities, no value for the money.
Stayed 2 nights in Apr 2024

10/10 Excellent

kuntal

Stayed 1 night in Oct 2023

8/10 Good

Hiren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Sandeep, Quincy

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I was treated well at reception. There were judgmental.
Stayed 3 nights in May 2023

10/10 Excellent

Kabir

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Stayed there for 1 night with family. Very comfortable for my parents and child. Special thanks to Pradeep, Pankaj, Shikha and others at front desk and restaurant. Breakfast had lots of options and staff went the extra mile to do customizations as well. Will love to stay there again.
Stayed 1 night in Jul 2023
Response from Vipul Chauhan on 17 Sept,2023
Dear Kapil,Thank you for your wonderful review. Our team always strives to ensure that the guest are made comfortable and we are happy to know that your stay was comfortable.Thank you again for your kind words and we hope to welcome you soon with an even better experience.Warm RegardsVipul ChauhanFront Office Manager

6/10 Okay

Naval

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff is cold and unfriendly did not make you feel welcome. Bathroom is very small. Shower has no door so created a very unsafe slippery situation
Stayed 3 nights in Apr 2023
Response from Vipul Chauhan on 17 Sept,2023
Dear Naval,We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We regret for the inconvenience caused to you. The situations you have described is definitely not what we deliver, nor something that we take these matters lightly.Rest assured that your feedback will be reviewed by our team and necessary actions will be taken, in order to correct unsatisfactory experiences.Hope this will not deter you from giving us another opportunity to make your experience as pleasant as possible.We look forward to welcoming you back at the hotel.Warm Regards,Vipul ChauhanFront Office Manager

4/10 Poor

Tara

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Had high hopes but there were renovations that were not communicated to us so we had construction noise at night whilst trying to sleep and the spa and rooftop bar was closed. Restaurant staff and food was the best thing!
Stayed 2 nights in Apr 2023

6/10 Okay

Yogesh

Travelled with family
The property is under renovation and it isn’t told to customers before they make a booking.
Stayed 2 nights in Apr 2023

8/10 Good

Ranbir, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 3 nights in Mar 2023
Response from Vipul Chauhan on 17 Sept,2023
Dear Mr. Ranbir,The team here really puts in a lot of efforts to ensure our patrons like you have a great experience.We are really thrilled to read your review and thank you for taking the time and appreciating our efforts and hospitality. We look forward to welcome you back soon.Warm Regards,Vipul ChauhanFront Office Manager

10/10 Excellent

Kapil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Staff was wonderful from the beginning. it was a short one-night stay at Dehradun towards Mussoorie. enjoyed over all.
Stayed 1 night in Jan 2023
Response from Vipul Chauhan on 17 Sept,2023
Dear Mr. Kapil,Thank you for your kind comments which we have noted. We are delighted to know of the wonderful experience that you've had with us on your recent experience at Ramada Dehradun. We will personally share your feedback with the team; who would be pleased to know of it.Once again we thank you for your kind patronage and look forward to welcoming you soon.Warm Regards,Vipul ChauhanFront Office Manager

10/10 Excellent

Arundhati

Stayed 2 nights in Nov 2022
Response from Vipul Chauhan on 17 Sept,2023
Dear Ms Arundhati,Thank you for your wonderful review. Our team always strives to ensure that the guest are made comfortable and we are happy to know that your stay was comfortable.Thank you again for your kind words and we hope to welcome you soon with an even better experience.Warm RegardsVipul ChauhanFront Office Manager

10/10 Excellent

Rinita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well equipped stay, clean and tidy, plenty of staff. The area around is not very amicable. Uber and ola is difficult to get.

4/10 Poor

Sandeep

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is in middle of city. I didn’t like my stay here at all. 1st room which was allocated, had issue with hot and cold water, water leakage from then shower panel. Toilet was yellow, they even didn’t care to clean it before handing over to us. 2nd room as I have asked for room change. In that room, no fridge items, bathtub was damaged as you can’t stand straight. Ground below bathtub was hollow at some of the places which was really dangerous as it may lead to slippery slope. I had never had such issue with Ramada earlier.

8/10 Good

Shiksha

Stayed 1 night in Nov 2022

10/10 Excellent

Saurabh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ramada review
Our stay at Ramada Wyndham was excellent 👌👌.....the staff was extremely courteous and well mannered. We thoroughly enjoyed every moment of our short stay.
Stayed 2 nights in Nov 2022

10/10 Excellent

Pankaj

Business traveller
Liked: Property conditions & facilities, room comfort
Good Experience, Good and Convenient accommodation and food was excellent.
Stayed 1 night in Nov 2022

4/10 Poor

Hemant

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Rupal

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff were excellent and food was good but room are in okay condition and some typical smell going in coridoor area, as soon as I complain they sprayed out and did action!
Stayed 2 nights in Sep 2022

6/10 Okay

SACHIN

Disliked: Amenities
Staff was not too attentive. Luggage was delivered almost after 20 mins as person in-charge had gone out for lunch. I am sure front desk could have easily managed something instead of telling me that person has gone out for lunch. Bathroom had some weird, sewage pipe smell especially when shower was in use.
Stayed 1 night in Aug 2022

8/10 Good

Devika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall comfortable stay
Comfortable stay. Room size is small. Booked for one night so no issues. Parking is a problem if driving yourself. There Is on-site parking but it is very limited and taken up by the hotel valets. No choice but to give the car for valet parking
Stayed 1 night in Dec 2021

6/10 Okay

Sharandeep

Stayed 2 nights in Dec 2021

10/10 Excellent

Nikhil

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderfully clean and hospitable hotel!
Right from the checkin, to dining, in room cleanliness and facilities to checkout. Everything was fabulous about this hotel. Special mention to the following staff that went above and beyond! Kehkashan, Deeksha, Navraj, Chander and Yash. Thank you for a wonderful stay :). Will be sure to come back to your property next time we are in town!
Stayed 1 night in Dec 2021

4/10 Poor

Kamlesh

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2021
Response from Kamlesh Deopa on 22 Mar,2021
Dear Mr. Kamlesh, Greetings from Ramada Dehradun. We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We regret for the inconvenience caused to you. We look forward to welcoming you back at the hotel. Thanks & Regards.

10/10 Excellent

diwakar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Alain, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service really friendly clean good breakfast
Stayed 3 nights in Sep 2020

8/10 Good

Harpreet

Stayed 1 night in Dec 2019

10/10 Excellent

Rajan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Very high standard and service
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Kamlesh Deopa on 20 Dec,2019
Dear Guest, Greetings from Ramada Dehradun. Thank you for your feedback. We are happy to know that you enjoyed your stay with us. We look forward to welcoming you back soon. Regards.

10/10 Excellent

Hardev Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Kamlesh on 30 Oct,2019
Dear Mr. Singh, Greetings from Ramada Dehradun. We are thrilled with your top rating and we thank you for taking the time to post this lovely review about the hotel, it means a lot for the team. We look forward to welcoming you back to us again soon. Thanks & Regards Kamlesh Deopa

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bathtub with warm(not hot) water. Very nice hotel.
Stayed 1 night in Oct 2019
Response from Kamlesh on 21 Oct,2019
Dear Guest, Greetings from Ramada Dehradun. Thank you for your feedback. We are glad to know that you had a comfortable stay with us. At the same time we apologies for the inconvenience caused due to lack of hot water. We look forward to welcoming you back soon. Thanks & Regards Kamlesh Deopa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Kamlesh on 25 Sept,2019
Dear Guest, Greetings from Ramada Dehradun. Thank you for your feedback. Look forward to welcoming you back soon. Thanks & Regards Kamlesh Deopa

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, safety and excellent food. The staff were courteous and conducted themselves in a professional manner.
Stayed 1 night in Aug 2019
Response from Kamlesh on 25 Sept,2019
Dear Guest, Greetings from Ramada Dehradun. Thank you for your feedback. Look forward to welcoming you back soon. Thanks & Regards Kamlesh Deopa

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of the staff, cleanliness and an issue was resolved immediately regarding free breakfast. Our room was very comfortable and we had a wonderful experience. I am looking forward to stay at Ramada again on our next trip from the US. Thanks
Stayed 3 nights in Aug 2019
Response from Kamlesh Deopa on 18 Aug,2019
Dear Guest, Greetings from Ramada Dehradun. Thank you for your feedback. we are happy to know that you had a comfortable stay with us and your overall experience was wonderful. We look forward to welcoming you back soon. Regards.

10/10 Excellent

Manish Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Kamlesh Deopa on 16 Jan,2019
Dear Mr. Kumar, Greetings of the day. Thank you for your feedback. Look forward to welcoming you back soon. Warm Regards.

8/10 Good

Sudarshan Paul

New, Clean, Well Maintained Property with Helpful Staff.
Stayed 4 nights in Nov 2018
Response from Kamlesh Deopa on 13 Dec,2018
Dear Mr. Paul, Greetings from Ramada Dehradun. Thank you for your feedback. We are more than happy to know that we were able meet up to your expectations. We look forward to welcoming you back soon. Regards Kamlesh Deopa

6/10 Okay

James

Disliked: Property conditions & facilities
The shower was not well designed and water leaked out of the shower to the entire bathroom floor. They moved us to another room and the shower water leaked to the toilet side. I had a massage and facial. Facial is not like what you would expect. I would not recommend it. Massage was ok but ambiance of the room is not soothing. The price lists all the taxes included. But I found out afterward that it is only if you pay cash, which I did not have. So, afterward, I had to walk down to the front desk to pay with credit card which totally ruined effect of the massage. The manager of the 'spa' said it is independently contracted service and she did not have credit card machine. However, I think it is still the best hotel available there.
Stayed 4 nights in Oct 2018
Response from Kamlesh on 15 Oct,2018
Dear Mr. James, Greetings from Ramada Dehradun. Thank you for taking the time to share your feedback. We are disappointed to note that your overall experience did not meet your expectations. At the outset, please do accept my sincere apologies for the inconveniences caused. I have no excuses to offer, but believe that we have not provided you the service expected of us during your stay. It is our sincere endeavour to deliver our best and feedback such as yours helps us to continuously introspect and find permanent solutions in order to constantly improve. While I hope that the above aspects are not a deterrent, we thank you once again for allowing us to serve you and look forward to welcoming you back soon. Thanks & Regards. Kamlesh S Deopa Front Office Manager

10/10 Excellent

Parthiban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Kamlesh Deopa on 31 Aug,2018
Dear Guest, Greetings from Ramada Dehradun. Thank you so much for your feedback. We are glad that you enjoyed your stay with us. We look forward to welcome you back soon. Warm Regards.

8/10 Good

rakesh, mumbai

Liked: Staff & service, room comfort
Morning breakfast
They are totally messed up everything , they don’t have required number of chairs, if ask some one for something they casually ignored. Bad experience
Stayed 2 nights in Jun 2018

2/10 Terrible

Anup

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horror Palace
It was major disappointment. Management and staff is worse than young trainees. You will find it difficult to enjoy room service and peaceful sleep in this hotel.
Stayed 2 nights in Jun 2018
Response from Kamlesh on 18 Jun,2018
Dear Mr.Anup Greetings from Ramada Dehradun. Thank you for taking the time to share your feedback. We are disappointed to note that your overall experience did not meet your expectations. At the outset, please do accept my sincere apologies for the inconveniences caused. I have no excuses to offer, but believe that we have not provided you the service expected of us during your stay. It is our sincere endeavour to deliver our best and feedback such as yours helps us to continuously introspect and find permanent solutions in order to constantly improve. While I hope that the above aspects are not a deterrent, we thank you once again for allowing us to serve you and look forward to welcoming you back soon. Thanks & Regards. Kamlesh S Deopa Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to railway station and cantonment
Nice hotel close to railway station and cantonment
Stayed 4 nights in Mar 2018
Response from Kamlesh Deopa on 21 Mar,2018
Dear Guest, Thank you for your feedback. We are glad that you found the hotel at a convenient location. We look forward to welcome you back soon. Thanks & Regards

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and pleasant hotel in Dehradun
I have been staying in several hotels in Dehradun during the past 6 years, but the Ramada Hotel is definitely the best I have stayed in so far. Clean, friendly staff, rooms correctly equipped, internet with correct speed, restaurant with a large choice of plates, good location. The only negative thing I can find is the parking is small and overcrowded. But that did not bother me, as I came by taxi.
Response from Kamlesh Deopa on 21 Mar,2018
Dear Guest, Greetings from Ramada Dehradun. Thank you for your feedback. We are happy to know that you had a comfortable stay with us and you enjoyed the services provided to you. We look forward to welcome you back soon. Thanks & Regards

8/10 Good

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and extremely helpful, our stay was excellent and would like to thank all the staff members.
Stayed 2 nights in Nov 2017
Response from Kamlesh on 24 Jan,2018
Dear Guest, Greetings from Ramada Dehradun. We are thrilled with your rating and we thank you for taking the time to post this lovely review about the hotel, it means a lot for the team! We look forward to welcoming you back to us again soon. Thanks & Regards Kamlesh Deopa

2/10 Terrible

Vinay, New Delhi

Disliked: Staff & service
Insensitive front office with no respect for guest
My flight was to land early at 7-30 am and I were to reach Dehradoon at 8-30 am. I called up the hotel previous night to inform my schedule and request for early checkin so that I could take some rest. I got standard non committal answers that "we are sold out so we are not sure". But anyhow I had to reach early so I reached hotel at 8/45 am and I saw that about 15people are checking out at front office. I informed hotel staff of my arrival and I was hopeful of getting a room since so many people were leaving. I kept on waiting and waiting for next one hour and half in cold and I was tired as I had got up at 3 30 am to catch my flight. But these guys didn't bother to show any sense of urgency, any sensitiveness leave apart giving me a room. I checked thrice in a polite way and I was met with standard answers. I felt like a beggar in front of office staff. and hope was fast fading of getting a room early. Dejected, disappointed, tired, hopeless...I left the hotel with my luggage after waiting for 90 mins to come back in the evening. This was my worst experience in a hotel. The front office staff on duty didn't bother to offer me a cup of coffee, a glass of water, I felt that I didn't even exist for them. When so many people had vacated the room, was it not possible for the hotel to prepare a room for me even in 90 minutes and beyond ?
Stayed 1 night in Jan 2018
Response from Kamlesh on 24 Jan,2018
Dear Guest, Greetings from Ramada Dehradun. Thank you for taking the time to share your feedback. We are disappointed to note that your overall experience did not meet your expectations. At the outset, please do accept my sincere apologies for the inconveniences caused. I have no excuses to offer, but believe that we have not provided you the service expected of us during your stay. It is our sincere endeavour to deliver our best and feedback such as yours helps us to continuously introspect and find permanent solutions in order to constantly improve. While I hope that the above aspects are not a deterrent, we thank you once again for allowing us to serve you and look forward to welcoming you back soon. Thanks & Regards. Kamlesh S Deopa Front Office Manager

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ramada experience
The stay was comfortable, the property and room was new and clean. Lived upto the Ramada Brand expectation,
Stayed 2 nights in Nov 2017
Response from Kamlesh on 24 Jan,2018
Dear Guest Greetings from Ramada Dehradun. Thank you for taking the time to share your feedback. Our greatest award lies in the knowledge that your stay was comfortable at our hotel and all our efforts are aimed in that direction. It is the feedback from our valued guests which gives us an opportunity to further enhance and refine our processes to exceed the guest’s expectations every time. We hope that you will give us an opportunity to serve you once again. The team at the hotel and I look forward to welcoming you back soon. Thanks & Regards. Kamlesh S Deopa Front Office Manager

2/10 Terrible

AMIT

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Fraud by Ramada, Dehradun
I have booked through Hotels.com , the stay was pleasant but when I checked out after 5 hours I received a message that my credit card was debited to almost the same amount which I paid earlier . This was again a cheating in my case when I checked from the hotel they informed it was by mistake but I am astonish to know how they could get the card details and OTP when I have not given them . Please be careful never do any online booking and share the credit card details they can debit you at anytime .Please be careful
Response from Kamlesh on 24 Jan,2018
Dear Guest, Thank you for taking the time to share your feedback. At the outset, please do accept my sincere apologies for the inconveniences caused. I have no excuses to offer, but believe that we have done a mistake on our part. Trust me this was not a cheating done but just a human error which was not intentional. While I hope that the above aspects are not a deterrent, we thank you once again for allowing us to serve you and look forward to welcoming you back soon. Thanks & Regards. Kamlesh S Deopa Front Office Manager

10/10 Excellent

Parvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
New property, very well maintained rooms......by far the best choice in Dehradun. Amazing food everything was excellent we all loved every bit of it. Staff was very good ready to go out the way. Keep up the good work Ramada Dehradun.
Stayed 1 night in Sep 2017

2/10 Terrible

KAZUMASA

Stayed 2 nights in Jul 2022

8/10 Good

Fabricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Precisa melhorar programação de TV com mais canais ocidentais
Response from Kamlesh on 16 Jun,2018
Dear Guest, Thank you for your feedback. Your concern have been taken on priority and the corrective actions have been initiated. We look forward to welcome you back soon.