I'd booked myself in this hotel on a business trip to Noida after reading the reviews.To my utter disappointment and chagrin, my experience was completely contrary to that of others! I booked myself here because it was an ITC property. I generally stay at ITC properties and I love the experience. I knew this is a business hotel and would be a few notches below an ITC Gardenia/Chola, but I didn't expect it to be so horrible. I'd booked a room with a Queen size bed, but was given a Twin bed room. Since I'd checked in late at night and didn't have the energy to change the room, I decided to make do. The porter who helped me to the room opened the door with the card key and set it aside on the table, switched the a single light on, took the tip and scooted before putting the key into the slot, so I wasn't sure it needed to go there. I kept trying to put the other lights on in the night and the next morning, and they didn't come on. When I went to the bathroom, there was no brush kit, the toilet roll was almost over, and there was no conditioner for the shampoo. I told myself I would call for it next morning when I woke up and needed to get ready. In the morning, I tried to call housekeeping, both phones were dead, when I tried calling the hotel from my cellphone, the number was out of service, I had to go to the reception in pajamas to get the brush kit. The breakfast spread was below par and I had to leave without coffee because they didn't hear my instructions for coffee!