Dining

Reviews of Hotel Ark Wood Near Delhi Airport

3.5 out of 5
Hotel Ark Wood Near Delhi Airport
Main VasantKunj Road,,Mahipalpur, New Delhi, DELHI

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 29 reviews" "
Rating 8 - Good. 0 out of 29 reviews" "
Rating 6 - Okay. 0 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 6 out of 29 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Rakesh

The worst hotel I have ever stayed in. Would recommend anyone not to stay here
Stayed 1 night in May 2024
Response from John on 13 May,2024
Dear Guest,Thank you for choosing to stay with us and for reviewing your experience here at the hotel.We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. Please be assured that concerned team members have been addressed accordingly so that such instances of inconvenience do not arise in future.While we may not be able to reverse your experience, if given a chance we would certainly like to show case the level of services that we endeavour to offer our guests.

10/10 Excellent

stuart

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff behaviour was good and the room bedsheets are clean,they are very professional in hygiene,and the food was fabulous and the hotel is situated in centre of the market and it is a good point my highly recommedation for all who are come to the delhi tour
Stayed 1 night in Apr 2024
Response from Avi on 13 May,2024
Dear Stuart,It was indeed a pleasure to have you at our Hotel and we appreciate your time to post feedback of your experience.We're thrilled to learn about your positive experience and sincerely appreciate your kind words. Our team takes great pride in delivering exceptional service, and your feedback motivates us to continue exceeding expectations.We eagerly await the opportunity to welcome you back for another stay,

10/10 Excellent

Abhimanyu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close from airport, room was nice and service was excellent,wireless speed was superb, morning buffet breakfast was delicious with lot`s of option,overall we were satisfied during our stay,airport pick and drop service was great, all staff were nice
Stayed 1 night in Apr 2024
Response from John on 13 May,2024
Dear Guest,It was indeed a pleasure to have you at our Hotel and we appreciate your time to post feedback of your experience.We're thrilled to learn about your positive experience and sincerely appreciate your kind words. Our team takes great pride in delivering exceptional service, and your feedback motivates us to continue exceeding expectations.We eagerly await the opportunity to welcome you back for another stay,

10/10 Excellent

Abhishek

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very good, design and interior is very different. Hotel is very near to the airport. Breakfast is very delicious with lots of option.
Stayed 1 night in Apr 2024
Response from Avi on 13 May,2024
Dear Guest,It was indeed a pleasure to have you at our Hotel and we appreciate your time to post feedback of your experience.We're thrilled to learn about your positive experience and sincerely appreciate your kind words. Our team takes great pride in delivering exceptional service, and your feedback motivates us to continue exceeding expectations.We eagerly await the opportunity to welcome you back for another stay,

2/10 Terrible

Emilio

Disliked: Cleanliness, staff & service, property conditions & facilities
It is a scam. I didn’t stay here, and I want my money back.
Stayed 1 night in May 2024
Response from Avi on 4 May,2024
you have made confirm booking,you have already paid during your booking but you didnt arrived at property so how can you say that about us scam,might be you have changed your plan or you went somewhere else and now saying scam about us without your stay at property,it's totally ridiculous

10/10 Excellent

Nitiken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located up a narrow back street yet easy to find. (Address was easily located by Zomato and Uber). Seamless and straightforward check in. A nice welcoming bottle of ice cold water was provided on arrival. A comfortable bed with spotless bed linen in a clean and secure room. Usual en-suite bathroom facilities, again kept nice and clean. Breakfast available.
Stayed 1 night in Apr 2024
Response from Shubh on 13 May,2024
Dear Guest,It was indeed a pleasure to have you at our Hotel and we appreciate your time to post feedback of your experience.We're thrilled to learn about your positive experience and sincerely appreciate your kind words. Our team takes great pride in delivering exceptional service, and your feedback motivates us to continue exceeding expectations.We eagerly await the opportunity to welcome you back for another stay,

2/10 Terrible

SHAHID, Milton

Business traveller
Disliked: Amenities, property conditions & facilities
TV wasn't working Cable not working Washrooms with no basic amenity Bed sheets where torned AC remotes weren't working I changed my room and TV didn't work no where. I think paying this price for the kind of service they have not worth even paying half of it. I never leave bad review but I have to say They say breakfast is available but u have to go all the way other side of the street outside and go to restaurant there. No in house breakfast. Also had to wait for Attendant to walk us there. Worst part is No TV was very upsetting. Expedia Needs to review their ratings and relist them for sure
Stayed 2 nights in Apr 2024
Response from John on 13 May,2024
Dear Guest,Thank you for choosing to stay with us and for reviewing your experience here at the hotel.We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. Please be assured that concerned team members have been addressed accordingly so that such instances of inconvenience do not arise in future.While we may not be able to reverse your experience, if given a chance we would certainly like to show case the level of services that we endeavour to offer our guests.

4/10 Poor

Munmun

Disliked: Cleanliness, staff & service, property conditions & facilities
My room came with breakfast. They took me to their hotel located in another area for breakfast. Reception told me they will bring food in room but no one ever came with food. AC never worked. It was very hot. Room was super tiny.
Stayed 1 night in Apr 2024
Response from Amit on 13 May,2024
Dear Guest,Thank you for choosing to stay with us and for reviewing your experience here at the hotel.We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. Please be assured that concerned team members have been addressed accordingly so that such instances of inconvenience do not arise in future.While we may not be able to reverse your experience, if given a chance we would certainly like to show case the level of services that we endeavour to offer our guests.

2/10 Terrible

Shalu

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff lacked friendliness, the bedsheet was extremely dirty, and breakfast was quite terrible.
Stayed 1 night in Apr 2024
Response from John on 20 Apr,2024
Dear Guest ,Thanks for sharing your feedback,we are disappointed to hear that your stay was not uncomfortable during stay with us, we have noted your feedback and we are going to share with staff and we would like to assure you that we will take necessary action to not happen such kind of inconvenience with any other guest.once again we would like to appoliaze with you,

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good contemporary hotel in Aerocity. Rooms are neat, spacious, cozy, and beautiful. Bathrooms have too many glasses, and mirrors are a little confusing. The food was delicious, a great dining experience. Nice and polite staff.
Stayed 1 night in Apr 2024
Response from Avi on 15 Apr,2024
Dear Valued Guest,Thank you for taking out the time to leave such a wonderful comment. Your feedback is truly cherished and will only motivate all of us to continuously strive to make experiences for all our guests memorable.

10/10 Excellent

Victoriya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Extremely comfortable stay and staff is very helpful. The overall experience experience, including stay and food was outstanding. I would like to visit the hotel again with my friends and family . All over it was a wonderful stay
Stayed 1 night in Apr 2024
Response from John on 15 Apr,2024
Dear Valued Guest,It is truly a pleasure to know that you had a wonderful stay with us. Thank you and look forward to your return visit.

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Hello, I wanted to express my sincere appreciation for the exceptional service I received during my recent stay at your hotel. The attention to detail and professionalism displayed by your staff. They were attentive, courteous, and went above and beyond to ensure my comfort and satisfaction throughout my dining experience. Please extend my gratitude to the entire team for their outstanding service. It's experiences like this that make me eager to return and recommend your hotel to others. Thank you again for exceeding my expectations.
Stayed 1 night in Apr 2024
Response from John on 13 Apr,2024
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Ark Wood Near Delhi Airport, offers a refreshing stay with its bright, inviting rooms and top-notch service. Its proximity to the airport and seamless check-in process make it ideal for travelers. The hotel's array of dining options and amenities ensure a comfortable and enjoyable experience for all guests.
Stayed 1 night in Apr 2024
Response from John on 13 Apr,2024
Dear Guest,We very much appreciate your comments regarding your stay at the Hotel Ark Wood Near Delhi Airport,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service

10/10 Excellent

Garry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stayed in hotel. There were three of us, and all requests were accommodating. When I arrived at the hotel, I was guided well from check-in to the room. The room condition was very clean and well prepared. The breakfast buffet was fully equipped with Western and Indian cuisine, making for a happy breakfast and relaxation time. All staff were friendly and attentive.
Stayed 1 night in Apr 2024
Response from Vivek on 13 Apr,2024
Dear Mr. Garry,Greetings of the day!Thank you for your positive review highlighting the cleanliness and polite staff. We are delighted to hear about your happy stay.We look forward to welcoming you back soon.

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, comfortable and convenient as we were on transit the next morning. The staff were friendly and helpful too. We enjoyed our dinner ,it was delicious.
Stayed 1 night in Apr 2024
Response from Amit on 13 Apr,2024
Dear Guest,Greetings of the day!Thank you for taking the time to share this positive rating! We are pleased to know that you had a wonderful experience at our hotel. We will make sure to share this with the team to let them know to keep up the amazing work.We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!

10/10 Excellent

Ridhi

Stayed 1 night in Apr 2024
Response from Amit on 13 May,2024
Dear Guest,It was indeed a pleasure to have you at our Hotel and we appreciate your time to post feedback of your experience.We're thrilled to learn about your positive experience and sincerely appreciate your kind words. Our team takes great pride in delivering exceptional service, and your feedback motivates us to continue exceeding expectations.We eagerly await the opportunity to welcome you back for another stay,

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well clean,room is good, staff is very helpful here,
Stayed 1 night in Apr 2024
Response from John on 13 Apr,2024
Dear Guest,Greetings of the day!Thank you for your feedback! We're pleased to hear that you appreciated our level of service and modern amenities.

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room Good choice of very tasty food Nice hotel Very good airport hotel at Delhi.
Stayed 1 night in Apr 2024
Response from Avi on 13 Apr,2024
Dear Guest,Greetings of the day!Thank you for your feedback! We're delighted to hear that our hotel served as a perfect stopover for you and had everything you needed before your flight.We look forward to welcoming you back in the future.

2/10 Terrible

Pardeep Singh

Disliked: Staff & service, property conditions & facilities
Unclean poorly managed facility
Stayed 1 night in Apr 2024
Response from Shubh on 13 Apr,2024
Dear Mr. Singh,Thank you for taking the time to tell us about your experience . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.At the onset, kindly accept my sincere apologies for the inconvenience caused to you.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

Azad

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was advertised 3 half star on Expedia hotel search. This hotel was not a 3 half star but a two star instead. Also we were told to be give a deluxe room with one double bed and 1 single bed but was only given a double bed on its own.
Stayed 1 night in Mar 2024
Response from John on 2 Apr,2024
Your booking was for one deluxe room ,where bed will be only one double king size bed and same has been allocated to you,and its actual as per advertised on site but you have just written due to your unexpecting demand for room category and that day triple bed room was not available,Thank you very much for sharing your feedback,

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was in touch with me all through the process
Stayed 1 night in Mar 2024
Response from Amit on 30 Mar,2024
Dear Ann, It was Glad to hear that you have liked our service, we always try to deliver better service for our guest, and this such type of feedback encourage us for do better and better for our guest,we hope to see you soon,

4/10 Poor

Jatin

Stayed 1 night in Mar 2024
Response from John on 3 Apr,2024
Thanks for sharing your feedback,

4/10 Poor

Satinder

Disliked: Cleanliness, amenities, property conditions & facilities
Hard access. Tucked behind a narrow street that was hard to locate. The room lacked basic facilities. Even a cup of tea had to be ordered from outside.
Stayed 1 night in Mar 2024
Response from Amit on 30 Mar,2024
Dear Satinder, we are disappointed to hear that you have faced inconvenience during your stay, we have noted your experience we are working with our staff who was on duty that day for just a small type of incident which felt inconvenience for our guest during stay,we will try to not happen again this kind of such incident in future,

10/10 Excellent

Powlina

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel which is very close to the airport. The rooms were quiet and dark and the bed was extremely comfortable.Comfortable room, friendly staff.
Stayed 1 night in Mar 2024
Response from John on 30 Mar,2024
Dear Powlina, we are happy to hear from you that you have enjoyed your stay with us,once again thank you very much for choosing our property, we hope to see you soon,

10/10 Excellent

Steve

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing. Near to my airport. Check in process is smooth. Also we like the cloak room facility where we can store luggage’s after checkout if there is any delay in flights and need to roam around Delhi within that time. Breakfast is good with both Indian and western options.
Stayed 1 night in Mar 2024
Response from Indrajeet on 30 Mar,2024
Dear Steve,Thank you very much for choosing our property , as we are seeing that you liked our property as well as our service , we hope to see you again,

10/10 Excellent

Robin

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Staff extremely helpful and plentiful. Clean room and good facilities. The restaurant is good with fast service and a good range of vegetarian options.
Stayed 1 night in Mar 2024
Response from Avi on 30 Mar,2024
Dear Robin,Thank you very much for encouraging our staff , we always try to do our best ,we hope to see you soon,

10/10 Excellent

Bhoobun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and good location
Stayed 3 nights in Mar 2024
Response from Vivek on 30 Mar,2024
Thank you very much for your positive feedback about us