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Shangri-La Eros, New Delhi

Photo gallery for Shangri-La Eros, New Delhi

Exterior
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Minibar, in-room safe, desk, blackout curtains

Overview of Shangri-La Eros, New Delhi

VIP Access

Shangri-La Eros, New Delhi

5.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
19, Ashoka Road, Connaught Place, New Delhi, Delhi N.C.R, 110001

Explore the area

  • Popular LocationGurudwara Bangla Sahib14 min walk
  • Popular LocationJantar Mantar15 min walk
  • Popular LocationIndia Gate9 min drive
  • AirportDelhi (DEL-Indira Gandhi Intl.)46 min drive
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

About this area

New Delhi

Located in Connaught Place neighbourhood, Shangri-La Eros, New Delhi is connected to a shopping centre. India Gate and Rashtrapati Bhavan are notable landmarks, and travellers looking to shop may want to visit Chandni Chowk. Travelling with kids? Consider KidZania Delhi NCR, or check out an event or a game at Indira Gandhi Sports Complex.
Visit our New Delhi travel guideOpens in a new window
Map

What's nearby

  • Kasturba Gandhi Marg - 12 min walk
  • Gurudwara Bangla Sahib - 14 min walk
  • Jantar Mantar - 15 min walk
  • Parliament of India - 3 min drive
  • India Gate - 9 min drive

Getting around

  • New Delhi Tilak Bridge Station - 3 min drive
  • Patel Chowk Station - 7 min walk
  • Indira Gandhi International Airport (DEL) - 46 min drive

About this property

Shangri-La Eros, New Delhi

5-star luxury hotel revitalised in 2017 and located in Connaught Place
At Shangri-La Eros, New Delhi, you can look forward to a round-trip airport shuttle, shopping on site and a coffee shop/cafe. Indulge in a body scrub, a body treatment and a Thai massage at CHI, The Spa, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature local and international cuisine and garden views. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a hair salon.
Additional perks include:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), limo/town car service and express check-out
  • A ballroom, a banquet hall and a 24-hour front desk
  • Guest reviews say great things about the dining options and location
Room features
All 320 rooms boast comforts, such as 24-hour room service and pillow menus, as well as thoughtful touches, such as air conditioning and dressing gowns. Guest reviews highly rate the overall comfort rooms at the property.
More amenities include:
  • Childcare services and free infant beds
  • Bathrooms with designer toiletries and deep-soaking baths
  • LCD TVs with premium channels and DVD players
  • Fridges, coffee/tea makers and daily housekeeping

Languages

English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site
  • Free uncovered valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: INR 2360 for adults and INR 1180 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Tamra
  • Mister Chai
  • Sorrento
  • Shang Palace
  • Grappa

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Lifeguards on site
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms - 3

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - Swedish
  • Massage - Thai
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Renovated entire property – December 2017

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • DVD player
  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 2:00 PM - 1:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 1500 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: INR 2360 for adults and INR 1180 for children (approximately)
  • Airport shuttle fee: INR 3833 per room (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 1500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Eros Hotel
Eros Hotel New Delhi
Eros New Delhi
Eros New Delhi Hotel
Hotel Eros
Hotel Eros New Delhi
Shangri-La s Eros
Shangri-La s Eros Hotel
Shangri-La s Eros Hotel New Delhi
Shangri-La s Eros New Delhi
Shangri La's Eros Hotel New Delhi
Shangri La's Eros Hotel
Shangri La's Eros New Delhi
Shangri La's Eros
Shangri-La's Eros Hotel New Delhi
Shangri-La's Eros Hotel
Shangri-La's Eros New Delhi
Shangri-La's Eros
Shangri La’s Eros Hotel New Delhi
Shangri Eros, Delhi Delhi
Shangri-La Eros, New Delhi Hotel
Shangri La's Eros Hotel New Delhi
Shangri-La Eros, New Delhi New Delhi
Shangri-La Eros, New Delhi Hotel New Delhi

Frequently asked questions

Does Shangri-La Eros, New Delhi have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 28 Nov,2022, prices found for a 1-night stay for 2 adults at on 25 Dec,2022 start from S$241.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Eros, New Delhi pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Eros, New Delhi?

Self-parking and valet parking are free at this property.

What time is check-in at Shangri-La Eros, New Delhi?

Check-in is from 2:00 PM - 1:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Shangri-La Eros, New Delhi?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Shangri-La Eros, New Delhi provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of INR 3833 per room applies.

Where is Shangri-La Eros, New Delhi located?

This family-friendly New Delhi hotel is located in the historical district, within 2 mi (3 km) of India Gate and Rashtrapati Bhavan. Lodhi Garden and Jama Masjid are also within 3 mi (5 km). Patel Chowk Station is 7 minutes by foot and Central Secretariat Station is 17 minutes.

Shangri-La Eros, New Delhi Reviews

Shangri-La Eros, New Delhi Reviews

Overall score and ratings

9.0

Wonderful

Rating 10 - Excellent. 670 out of 997 reviews" "
" "10 - Excellent 67%
Rating 8 - Good. 242 out of 997 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 45 out of 997 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 23 out of 997 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 17 out of 997 reviews" "
" "2 - Terrible 2%

9.3/10

Cleanliness

9.1/10

Staff & service

9.1/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

HUSSAIN
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. I faced a minor issue at check-in and the staff was generous and kind in resolving the issue. The lounge is spectacular, thanks!
Stayed 3 nights in Nov 2022

10/10 Excellent

JASMINDER
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience. Now I know where to stay in Delhi on my next trip.
Stayed 1 night in Nov 2022

6/10 Okay

Nikos
Travelled with family
Liked: Cleanliness
Room was relatively small, staff at the reception was not particularly friendly, overall not a great experience and not a good value for the price!

10/10 Excellent

Gurpreet
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Staff was extremely kind and helpful. They brought chocolates and fruit to our room- our kids loved this. The bed was very comfortable, and the shower was amazing. Great dining options in the hotel. We will be sure to return when we are back in New Delhi.

10/10 Excellent

Nitasha
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Oct 2022

10/10 Excellent

Xiaoming
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great! People were very nice! I was able to take a shower before going to the airport at 7 PM. Location is excellent!
Stayed 1 night in Oct 2022

10/10 Excellent

Frederic
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb European style luxury hotel, withba wonderful Indian feel and ambience. Brilliant staff on all levels.
Stayed 2 nights in Oct 2022

8/10 Good

jasmindar kaur
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
checking in and out was slow. otherwise all good!
Stayed 5 nights in Oct 2022

2/10 Terrible

Kishore
Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Comparing between different hotels in the area, I thought of giving this a shot over Oberoi, Taj and likes. The check-in experience itself was terrible, the connecting rooms in the highest floor were not ready and there was a confusion among their staff on which room to be assigned. We had to wait almost 1 hour at the reception which is unacceptable when I have been informing the hotel for more than 3 months about our arrival. The shift managers were clueless and there was no communication between them whatsoever. Few things that contributed to this review: 1. Room keys were faulty, they doesn't work when you have connecting rooms. 2. Elevator access doesn't work with room keys, I had to go to the reception almost every time I take the elevator to get it activated. 3. Room service is delayed dramatically. You have to wait for almost 40 mins for something to get delivered. 4. Very expensive breakfast with limited options 5. Staff was not ready to help when you have elders who is lost. Except for the premium location and the view from the rooms, rest of the experience is terrible and not worth the money I spent.
Stayed 4 nights in Jul 2022