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"Shasheema - thank you for making my room perfect everyday and for your cheery smile & delightful good morning hellos"

"Generally nice but disappointing that we couldn’t use mask or snorkel, not able to get a beach towel despite the open hours. Food was lovely and room was really nice and soacious"

"The Ac in the room really works cool and no complaints about everything inside the rooms "

"Great property in a fantastic setting. Downside is the food and restaurants with lack of vegetarian food options available."

"Food was great staff very helpful "

"Great "

"An ocean view room was reserved for my parents at the Sugar Beach hotel. They were celebrating their Golden (50th) anniversary. Initially they were given a room that was very far from the reception and required climbing stairs and didn't provide a clear ocean view (something we paid for). Also, they were not provided with drinking water in their rooms. On top of this, their in-room phone did not work. They were eventually moved to a better room on the ground floor, but the staff and service had already scarred the experience at the hotel. Prior to their stay at Sugar Beach, they stayed at the Le Meridien, where the staff, the service, the location were all top notch. The day and night difference between the two hotels made it worse at Sugar Beach. Will not be booking Sugar Beach Hotel again. "