"Absolutely fabulous hotel in a central location.
We were offered and paid for an upgrade on arrival, which allowed us to access the executive lounge, which meant we had free hot and soft drinks and snacks for the whole stay. We used this extensively.
The room was very quiet, even though we were next to the central station and the lift. The room was very comfortable and cosy.
The hotel was spotlessly clean and staff were charming and very helpful. They were all also extremely industrious. No one was ever idle, nothing was left undone, and they worked constantly and seamlessly, e.g. at breakfast everything was tidied and cleaned straight away, everything replenished, at the front desk, staff were ensuring they had everything to hand and the public areas were spotless, etc. It was a seamless operation. I felt that everyone genuinely cared about what they did and this enhanced the customer experience.
Breakfast was varied and good. The guy on the desk at breakfast was a delight.
This was a great stay, made exceptional by the staff. Highly recommended - I certainly will be back. "