"Great interaction with staff! Kai’s Bar has excellent customer service!! Mahalo nui loa for the hospitality! We LOVED the pool area, and with the brown water advisories in place, we were SO glad we booked The Royal Sonesta simply for the incredible pool! we ate lunch at Kukui’s restaurant and from the fruit plate to the burger and BLT we ordered, everything was ‘ono! Nice that Dukes is less than a 2 minute walk from the resort. DEFINITELY eat at Cafe Portofino Italian Restaurant next door to Dukes. We chose them for our 13 year (dating) anniversary dinner and it was worth every penny.
**We did have an incident where the “guests” in the room next to us #1905 were SCREAM-FIGHTING, slamming into the walls, and at one point the male subject opened and then SLAMMED the hotel room door. How, idk because it’s hard as heck to “slam” a hotel door. They’re literally set up NOT to slam. Anyway, I called the office and security was sent up IMMEDIATELY. Not a peep after that, thank goodness. I strongly appreciate the response of staff. We don’t pay to come on vacation to listen to a bunch of drunks fight with each other. Drink responsibly folks, you’re supposed to be adults, so act like it. Also, so VERY DRUNK man was screaming from the balcony of our building too at one point prior to the other event that woke me up out of a dead sleep.
Overall the stay was great but do be aware that people can’t hold their liquor and this place in paradise is no exception to that. Just be aware."
