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"Great decor and vibe"

"The customer service was excellent, the staff were very enthusiastic and friendly, and provided quick support. The rooms were beautiful and clean, with a balcony overlooking the mountains. The breakfast at the hotel was delicious. This hotel was a wise and correct choice when I went to Sapa; everyone should book and stay here when visiting Sapa."

"Room ,service and location were all fantastic "

"Excellent Location"

"Quiet area but not far away from town. Not a whole lots of food options nearby so you will need to go into town for food. Staff are extremely helpful and friendly. We arrived super early on train and room wasn’t ready but they let us use the lounge area to rest up before we head to town. Booked the valley view room and the view was spectacular. Room is spacious and clean. The indoor heated was a plus since it’s cold in December. Thank you to front desk staff Linh for arranging the lovely anniversary room decoration and cake. We felt so special and loved. "

"Staff were always looking to help, very friendly and accommodating."

"We arrived at the hotel around 6am after our sleeper bus ride and already experienced the warm hospitality - we were served hot chocolate and the hotel staff offered to store our luggages so that we can go off to explore. We got our room after lunch. It was huge and had the largest balcony and bathroom for all the hotels we ever stayed at. The view was spectacular! The hotel itself was very nicely decorated and pretty. Would highly recommend to stay here!"

"Big spacious room, breakfast was great with all dishes serving pork clearly labelled, staff were excellent and helped arrange day trips to explore Sapa "

"Yen was a great place to stay. The staff was very nice and helpful. The free breakfast was top notch. "