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"Staff was very attentive to our needs. Hotel overall was nice and in a good location. Room was fairly clean as well. "

"The hotel and staff were great!!!! I have stayed a week at a time and loved it"

"I loved the location of the hotel. Everything was new and nice!"

"fair ml"

"The room was very clean the staff was amazing overall love my experience"

"My stay there was ok. Older hotel that needs updating. However the rooms were clean and the hotel was clean. The mattress on the bed was a little worn and the room had a slight odor. But overall it was ok. "

"Room: I don’t even think they clean good enough. Smell: Hallways and room smells like mold. AC has crazy loud noise made us no sleep at all. Staffs are very kind. Breakfast: when we went downstairs at 9AM it was almost nothing left. "

"Not good"

"I am writing to formally report a serious issue during my recent stay at the Best Western in Greenville, NC. On the morning of checkout, my partner and I discovered BED BUGS crawling on us in the bed, creating an immediate health and safety concern. We reported this to the front desk and had to request a room change ourselves, as no apology or proactive resolution was offered. Due to the risk of bringing bed bugs into our vehicle or home, we needed extra time to thoroughly inspect our belongings. Despite explaining this, staff repeatedly rushed us out. Around 11:40 AM, a housekeeping employee was rude, dismissive, and threatened additional charges. Shortly after, a front desk employee, Melissa, accused us of smoking without basis and demanded we leave immediately in an unprofessional manner. Most staff showed no urgency or empathy, and some appeared to take the situation lightly. Only Helda, the housekeeping manager, was understanding. This stay was not usable due to unsafe and unsanitary conditions. I am requesting a full refund due to bed bug exposure, unprofessional staff behavior, and failure to resolve the issue appropriately. I expect a prompt resolution."