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"The staff were very helpful. My wife left her handbag outside reception, and 1 hour later thinking we had lost it, the reception staff found it and were able to return it. :)"

"The Room was ok, bathroom was grubby. We ate in the restaurant, we ordered 2 burgers, both arrived cold. They returned with the same burgers 5 minutes later still cold. I definitely wouldn't recommend the restaurant. "

"There were issues not wotth mentioning becasue the staff made everyrhing reasonable to rectify or solve them with haste. Excellent breakfast buffet. If you rent a car, this hotel is perfectly situated in Madrid outskirts, but close enough to comute easely. Aranjuez is a charming town with a suprisingly active night life. Highly recommend "

"The room was perfect. The check in process was very overwhelming, they lock up at night and you can’t get in. Was stuck outside in the pouring rain for over 20 min. I called the number but don’t speak Spanish so the older gentleman at the desk hung up on me. I had to get someone to call for me and put them on speaker to talk to him before being able to get in. I was one of 2 stuck outside in the rain unable to get in. Nowhere on your booking does it say you can’t check in in the evening. Throughout the stay the older gentleman at the front desk was so incredibly rude. But the younger gentleman was so kind and helpful. The lights stay off in the stairwells and hallways and are motion sensored, but the sensors only work sometimes. So a few times I was going up or down 3 flights of stairs in the pitch black. Don’t think i would stay here again. "

"Staff in the cafeteria was horrible, need to be more professional "

"The Spa was advertised but had closed down The gym is advertised but the equipment has not been maintained and a number of items were not working. The rooms are satisfactory. The TV was ancient and had only basic channels The bath/shower was ok just"

"Comfortable beds, kids had single beds which is always better than a sofa bed. Lovely lady on reception had limited English as is my Spanish; but we made it work. Unfortunately ended on a slightly bad note as water was turned off from 9:30am meaning we couldn’t fully get ready before checking out. Not modified of the water being turned off for building works until we asked about lack of water.!"

"Very good 👍🤗"

"I was hoping the hotel to be on the little town Plaza Mayor, I hoped they described their location more cleared"