Pays de Valois Holiday Rentals

"I genuinely don’t even know where to begin—this was, without exaggeration, the worst hotel experience of my life. What was supposed to be a magical trip for my daughter’s birthday turned into a complete disaster, entirely because of this hotel. Dream Castle Hotel advertises itself as a 4-star property, but that is beyond misleading—it doesn’t even meet the most basic standards of a roadside motel. From the moment we arrived, everything went wrong. After an exhausting eight-hour flight with two young children, we arrived hoping for at least a bit of understanding or basic human decency. Instead, we were met by the worst front desk representative I have ever encountered. She was incredibly rude, dismissive, and completely unwilling to help. She refused to let us check in even a minute before 3 PM—no flexibility, no empathy, nothing. My children were so exhausted they were literally sleeping on the lobby couch, and she showed absolutely no concern. The hotel itself is extremely outdated, poorly maintained, and honestly just dirty. Everything feels old, worn down, and neglected. The amenities are in terrible condition, and cleanliness clearly isn’t a priority here. At one point, I grabbed a sandwich from the bar and it was completely frozen inside with the frozen chicken you couldn’t bite on. The fridge in our room was not working upon arrival and when I called to fix it, it was not fixed at all ,nobody even came. Avoid this place at all costs."

"Staff were very busy and did not explain things well. "

"It was very nice as a place to stay when landing on holiday and getting ready to begin our adventures"

"Nice clean rooms and comfortable bed. Not a 5 star hotel but doesn't claim to be. Breakfast very good. Only issue was getting there as Charles De Gaule airport is my least favourite airport I have been to and it didn't disappoint. I could not find the hotel shuttle bus stop and the signs are hopeless. Ended up on the wrong side of Terminal 2 and so gave up and got a taxi. 40 Euros cash or 45 Euros for card but they all say the same thing and will not put a meter on. Only a 10 minute drive but that's what they charge to any hotel they said. Thieves. Got the shuttle back to the airport and was fine, but dropped off at Terminal 2 and had to go to Terminal 3 and so used the airport train but once you get off that you have to walk for 15 minutes to get to the Terminal. I only have hand luggage but a woman walking with 2 large suitcases was hurting. Thas CDG for you!"

"Helpful and welcoming staff, great location for Disneyland and a cheaper alternative to a Disney hotel. Clean and quiet rooms."

"The initial wrinkle upon our arrival was compensated by a free drink at the bar - the staff are very helpful!"

"Large , clean and quiet room. Brian at the front desk was very helpful! The dinner selection was good. The breakfast very good with excellent coffee made to order. Quick walk to airport terminals."

"Wasn’t worth what I paid for. Room run down, staff unfriendly and pool closed. I literally chose this place over the other for the pool."

"Hotel is a little tired but great location and good facilities."