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"Outstanding staff, extremely friendly and helpful"

"I showed up to the hotel and the owner was unaware of my booking, states that a previous owner has been keeping the hotel on the website and collecting the money. I had to then pay again to stay at this hotel. The pool is being reconstructed so we couldn’t use it. don’t book with hotels.com it’s a scam"

"Great food, nice rooms and great staff "

"Wonderful environment, friendly staff, great menu and healthy options. The concierge lady and the HR were exceptional .. just that check in wait took longer than expected but overall we enjoyed our stay."

"Es ist nicht wirklich sauber oder einladend. Das Bad ist nicht schön. Der Club ggü ist unerträglich laut. Das Frühstück orientiert sich nicht an Europäern. "

"Great location "

"Shops were nearby"

"Very friendly staff and helpful every time. Josephine at the Reception was quite professional and ensured that I was comfortable."

"Very strategically located in a prime location within the City of Kisumu, the hotel is convenient in terms of proximity to banks, shopping malls, airport, coaches, hospitals and key Government and corporate installations. Very ideal for both corporate and leisure travelers. The Team at Sarova Imperial are quire professional, first great impression has to be Godwill and the exceptional Mercy at the Hotel's Main Reception and the Waiting Team at Florence Restaurant were absolutely amazing! The Hotel boasts of a number of fully appointed conference rooms ideal for various sizes. The hotel rooms are quite spacious, clean and comfortable, the AC could be increased slightly 22 is still quite warm for the humid environment and occasionally gets uncomfortable. Overall, very highly rated at 9/10 on attention to detail, excellent food quality and dining variety, kudos to the chefs!!! and very welcoming and professional staff. Would be great to add at least water for half board meal plan. Thanks for being my go to choice whenever I am in Kisumu. Machiegni!"