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"We loved this hotel. We were particularly impressed with the kindness of the staff. Sujawa, in particular, greeted us with warmth and made sure we were immediately comfortable after coming into the hotel on a very hot day. She also explained the local bus service and allowed us to check in earlier than anticipated, which made our day in Nikko so much easier and more enjoyable. The room was perfect and very clean, and the coffee machine in the main kitchen area was much appreciated. Would highly recommend this hotel. "

"Great place to stay in Nikko. I would definitely stay here again."

"Loved the communal foot baths around the property"

"Clean sheets,quiet& hot water"

"Cleaning was done on 3-day cycle (apart from daily towels and yukata replacement) which is excellent for eco-friendliness. The onsen and sauna were clean and very well maintained. Location is right next to JR Takasaki station and close to all major shops and eating places."

"A nice, clean hotel conveniently located very close to the station. The top floor offers a lovely view, and the simple breakfast was a good start to the day. Overall, a comfortable stay for one night in Nikko."

"A relaxing place to stay at while visiting Nikko."

"We really enjoyed staying here, the onsen was so relaxing and beautiful. Some of the staff were very nice and sweet, others were kind of rude. Its also very quiet and safe around the hotel so we liked that. It was hard to find a restaurant within 20 minutes walking that was open for dinner, but we met a sweet auntie who told us where to find good food. We will definitely stay here again when we come to Kinugawa"

"spa"