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"Elizabeth at the front desk was very welcoming! The hotel is decorated beautifully for the holidays. Our room was very clean. Tap room was fun and friendly. "

"Friendly and helpful staff at the desk. Rooms are clean, walkable to many amenities is downtown. "

"Staff was extremely friendly "

"Place was amazing "

"The staff was excellent and the location was very convenient. "

"Customer Service"

"I stayed at the Drury Plaza Hotel Pittsburgh Downtown in November while in town for the Steelers game, and I couldn’t have been happier with the experience. From the moment I checked in, the service was warm, friendly, and efficient — exactly what you want after a long drive. The hotel itself is beautiful, clean, and surprisingly quiet given its central location. My room was spacious and comfortable with a great bed, plenty of room to spread out, and everything felt well-kept and updated. I especially appreciated how relaxing it was to come back to after the game. The added perks are what really set this place apart. The evening Kickback with complimentary food and drinks was a huge win — unexpected and genuinely convenient. Breakfast in the morning was hearty with lots of options, which made getting an early start easy. Location is perfect. Downtown is walkable, and getting to and from Acrisure Stadium for the Steelers game was very manageable. Whether by rideshare or walking part of the way, the hotel made it easy without the stress of parking near the stadium. Overall, Drury Plaza delivered comfort, value, and convenience across the board. I’d absolutely stay here again the next time I come to Pittsburgh — especially for a football weekend."

"The food in the restaurant and the lounge were excellent. The only drawback is the parking cost. $186 for three nights is rather steep."

"Great service awesome customer "