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Reviews of White Palace Hotel

3 out of 5
White Palace Hotel
House 25, Road 06, Sector 09, Dhaka, Dhaka Division

Reviews

9.2

Wonderful

Rating 10 - Excellent. 16 out of 21 reviews" "
Rating 8 - Good. 3 out of 21 reviews" "
Rating 6 - Okay. 0 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Atikur

Liked: Cleanliness, staff & service, property conditions & facilities
The White Palace Hotel is great for a weekend escape. I had a fantastic time there. The staff was always helpful when I needed anything. I believe it's a wonderful place for anyone to stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Sahaba

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Very good food , professional staff, awesome service. Very kind and helpful person. Housekeeping is very professional & cordial, All found ok!
Stayed 1 night in Jan 2024
Response from White Palace Hotel Team on 29 Feb,2024
Dear Valued Guest,Thank you for choosing White Palace Hotel! We're thrilled to hear you enjoyed our great value, delicious food, and professional service. Our team takes pride in providing a memorable experience. We appreciate your kind words and hope to welcome you back soon!Best Regards,White Palace Hotel Team

10/10 Excellent

Farhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience especially on food I'm really happy with the service and the food was delicious. They have fresh food, a nice atmosphere, and lots of different dishes to choose from, like local food, Western dishes, and Asian cuisine.
Stayed 1 night in Feb 2024
Response from White Palace Hotel Team on 29 Feb,2024
Dear Valued Guest,Thank you for sharing your wonderful feedback! We're thrilled to hear that you had an awesome experience with us, particularly enjoying our delicious food and attentive service. We take pride in offering a diverse selection of fresh dishes to cater to every taste bud. Looking forward to welcoming you back soon!Best regards,White Palace Hotel Team

10/10 Excellent

Taufique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good to stay. Mosquitos bothered me. It needs to take care of!
Stayed 3 nights in Feb 2024
Response from White Palace Hotel Team on 14 Feb,2024
Dear valued Guest,Thank you for your feedback! We're glad to hear you had a good stay overall. We apologize for any inconvenience caused by mosquitos and will address this issue promptly. We hope to welcome you back soon!Best regardsWhite Palace Hotel Team

8/10 Good

TARANA

Disliked: Cleanliness, staff & service, amenities
Nothing special
Stayed 2 nights in Jan 2024
Response from White Palace Hotel Team on 14 Feb,2024
Dear Valued Guest,Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. We value your input and will strive to improve.Best RegardsWhite Palace Hotel Team

10/10 Excellent

Shifuddin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have found nice room that was well taken care of with hard mattress, everything was clean. The staff, both in the room and the restaurant, were really friendly. I had some delicious meals on the ground floor. I'll definitely come back again.
Response from White Palace Hotel Team on 19 Jan,2024
Dear valued guest,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay at the White Palace Hotel. It's wonderful to know that you found our rooms comfortable, well-maintained, and the staff friendly. We're thrilled you had a great dining experience at our restaurant as well. We look forward to welcoming you back on your next visit!Best regards,White Palace Hotel Team

10/10 Excellent

Md

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic time at the hotel! The food options were really good, and I enjoyed my visit a lot. Even though there was loud road construction outside, which wasn't the hotel's fault, the inside of the hotel was amazing and really clean. The Front Office team provided excellent service.
Response from White Palace Hotel Team on 14 Jan,2024
Dear valued guest,Thank you so much for your kind words! We're thrilled to hear you had a fantastic time at White Palace Hotel. It's great to know you enjoyed our food options and found the inside of the hotel amazing and clean. We appreciate your understanding regarding the road construction noise, and we're delighted that the Front Office team could provide you with excellent service. We look forward to welcoming you back for another wonderful experience!Best regards,White Palace Hotel Team

10/10 Excellent

abdus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is exceptionally courteous. The room is tidy, equipped with numerous drawers for storage, and includes a microwave. The restaurant staff is helpful and friendly. Overall, the team provides excellent service, creating a remarkable experience.
Response from White Palace Hotel Team on 14 Jan,2024
Dear valued guest,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing exceptional service, and it's wonderful to know that our efforts made your experience remarkable. We look forward to welcoming you back to White Palace Hotel in the future.Warm regards,White Palace Hotel Team

10/10 Excellent

Ahnaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent, the staff was professional, and the service was five stars. The rooms were in excellent condition. The entire visit was outstanding, and the people were very kind. It's one of the best hotels I've ever been to at Uttara.
Response from White Palace Hotel Team on 14 Jan,2024
Dear valued guest,Thank you for your glowing review! We're delighted to hear that you enjoyed the excellent food, professional staff, and five-star service during your stay at White Palace Hotel. We're thrilled that the rooms met your expectations and that your overall experience was outstanding. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit to Uttara.Best regards,White Palace Hotel Team

10/10 Excellent

Jobayer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! I had an awesome experience at this great place. The delicious food is amazing, The restaurant staff is friendly. I recommend this hotel to everyone.
Response from White Palace Hotel Team on 14 Jan,2024
Dear Valued Guest,Thank you for taking the time to share your wonderful experience at the White Palace Hotel! We're thrilled to hear that you enjoyed our delicious food and found our restaurant staff to be friendly. Your recommendation means a lot to us. We look forward to welcoming you back for another great stay!Best regards,White Palace Hotel Team

10/10 Excellent

Redoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk were really helpful, and getting picked up from the airport went well. The food was tasty, and all in all, it's a nice place to stay. The staff, especially those at the front desk, were amazing and made the experience even better.
Response from White Palace Hotel Team on 14 Feb,2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us at White Palace Hotel. It's fantastic to know that our front desk team provided excellent service and that you found our facilities and food to your liking. We appreciate your feedback and hope to welcome you back soon for another wonderful experience.Warm regards,White Palace Hotel Team

10/10 Excellent

Lisa Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stuff beautiful hospitality, loving and caring everyone around us.special thanks to restaurant manager Jahangir AlAM Sohan.
Stayed 3 nights in Oct 2023
Response from White Palace Hotel Team on 14 Nov,2023
Dear Lisa Susan,Thank you for your kind words! We're thrilled to hear you enjoyed your stay at White Palace Hotel and experienced excellent hospitality from our dedicated team. It's always a pleasure to know that our staff, especially Restaurant Manager Jahangir Alam Sohan, made your visit memorable with their loving and caring service. We appreciate your feedback and look forward to welcoming you back for another wonderful stay.Warm regards,The White Palace Hotel Team

10/10 Excellent

Navin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well-lit, and the walls were brightly colored. Unlike most of the other hotels I've stayed in in Bangladesh, which tend to have dark walls and dimly lit rooms, this one was a pleasant. One of the outstanding features was the hotel's restaurant, which offered 24-hour service and had an extensive menu to choose from. The staff are super friendly and welcoming. I have stayed here many times. And I will definitely return back when ever I come to dhaka
Stayed 3 nights in Oct 2023
Response from White Palace Hotel Team on 9 Oct,2023
Dear Navin Kumar,Thank you for being a loyal guest of White Palace Hotel, and for sharing your wonderful feedback with us. We are delighted to hear about your positive experiences during your stays with us.It's fantastic to know that you appreciate our well-lit and brightly colored interiors, which create a pleasant and welcoming atmosphere. We take pride in offering a different ambiance compared to other hotels in the area, and we're thrilled that you find it enjoyable.Our 24-hour restaurant is indeed one of our standout features, and we're glad to hear that you enjoyed the extensive menu options. Providing a variety of choices ensures that our guests have a satisfying dining experience at any time of day or night.We're particularly grateful for your kind words about our super-friendly and welcoming staff. Their dedication to ensuring your comfort and satisfaction is a source of pride for us.We look forward to welcoming you back to White Palace Hotel whenever your travels bring you to Dhaka. Your continued support and loyalty are greatly appreciated, and we'll be here to make your future stays just as memorable.Warm regards,White Palace Hotel Team

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time i stayed in this hotel, staff are friendly and polite, the room i stayed was comfortable clean. Great value for money. I will come back again soon.
Stayed 1 night in Oct 2023
Response from White Palace Hotel Team on 5 Oct,2023
Dear Syed Ahmed,Thank you for choosing to stay with us at White Palace Hotel and for taking the time to share your wonderful experience. We are thrilled to hear that your first visit to our hotel was a pleasant one.It's fantastic to know that you found our staff to be friendly and polite. Our team takes pride in providing excellent service, and your kind words are a testament to their dedication. We are also delighted that you enjoyed the comfort and cleanliness of your room.We greatly appreciate your feedback on the value for money you experienced during your stay. Offering our guests an exceptional experience at an affordable price is always a top priority for us.We look forward to welcoming you back for another stay soon. Your return visit would be an honor, and we will do our utmost to ensure that your next stay is as enjoyable as the first.Warm regards,White Palace Hotel Team

10/10 Excellent

Showkat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are cordial & helpful, perfect hotel to stay . Breakfast was delicious, reception guys are so much handsome & professional.Road construction going on outside, it's a problem except it everything was fine May be I'll stay here again
Stayed 1 night in Aug 2023
Response from Guest Relation Officer on 13 Aug,2023
Dear Showkat Islam,Thank you for your kind words and positive feedback! We're thrilled to hear that you found our staff cordial and helpful during your stay at White Palace Hotel. It's fantastic to know that you enjoyed our delicious breakfast and found our reception team to be both handsome and professional.We appreciate your understanding regarding the road construction outside. Rest assured, we're continuously working to ensure our guests have a comfortable and enjoyable experience despite any temporary inconveniences.We look forward to the possibility of welcoming you back in the future for another wonderful stay. Thank you for choosing White Palace Hotel.Best regards,The White Palace Hotel Team

8/10 Good

Marvin

Liked: Cleanliness, property conditions & facilities
My wife and I stayed in white palace hotel for two weeks and enjoyed every minute the restaurant has amazing quality meals and free breakfast, though their was a small hiccup with booking and cleaning staff overall white castle is a definite for travelers and dwellers the roof has a good view and fresh air also.
Response from Guest Relation Officer on 9 Jun,2023
Dear Marvin,Thank you for choosing to stay at White Palace Hotel and taking the time to share your feedback. We're thrilled to hear that you and your wife had an enjoyable two-week stay with us.We appreciate your compliments on our restaurant and the quality meals we offer. It's great to know that you enjoyed the complimentary breakfast as well. We apologize for any inconvenience caused by the small hiccup with the booking and cleaning staff. We always strive to provide the best possible service, and your feedback helps us identify areas for improvement.We're delighted that you were able to experience the beautiful view and fresh air from our roof. It's indeed a wonderful spot to relax and take in the surroundings.Thank you again for your kind words and for recommending White Palace Hotel to fellow travelers and dwellers. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards,White Palace Hotel Team

10/10 Excellent

Ashfaque

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast and great location
Stayed 1 night in May 2023
Response from Guest Relation Officer on 10 May,2023
Dear Ashfaque Ahmed, Thank you for taking the time to share your feedback about your recent stay with us at White Palace Hotel. We are thrilled to hear that you enjoyed our breakfast and found our location to be convenient for your needs.At White Palace Hotel, we strive to provide our guests with a comfortable and enjoyable stay, and we are delighted to hear that we met your expectations. We take pride in our delicious breakfast options, which are carefully selected and prepared with fresh ingredients every day. Additionally, our hotel's location is strategically placed to provide easy access to nearby attractions, shopping centers, and business districts.Once again, thank you for your kind words, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,White Palace Hotel Team

10/10 Excellent

Prashant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is neat, comfortable, and big. The food tastes good, and the breakfast selection is great. They provide room service too. The food's quality is impressive. Staff members are kind and well-mannered. It's a suggested place to stay in Dhaka.
Response from Guest Relation Officer on 10 May,2023
Dear Prashant Ray,Thank you for taking the time to share your experience at White Palace Hotel. We are delighted to hear that you enjoyed your stay with us and that our facilities and services exceeded your expectations.We are pleased to know that you found your room comfortable and spacious. We take pride in ensuring that our guests have a comfortable and relaxing stay with us. We are also glad that you enjoyed our delicious food and appreciated the variety offered in our breakfast selection. Our chefs work hard to prepare a wide range of options that cater to different tastes and preferences.Our team members strive to provide a high level of service to our guests, and it is gratifying to hear that their efforts were appreciated. We will be sure to share your kind comments with them.Thank you for recommending White Palace Hotel as a suggested place to stay in Dhaka. It means a lot to us and we hope to have the pleasure of welcoming you back soon.Best regards,White Palace Hotel Team

2/10 Terrible

M M

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2021

4/10 Poor

Richard

Liked: Staff & service
Disliked: Room comfort
Think twice before booking
No windows in room, moldy smell, and breakfast has very slim pickings. Nice staff!
Stayed 6 nights in Jun 2019
Response from Foysal on 18 Jun,2019
Dear Richard, Thank you for your stay with us and for sharing your experience. We were pleased to read you liked the facilities provided from the hotel specially Convenient Restaurant,Helping Staff,Enjoying the facilities from world class SPA and GYM and First Class Corporate Meeting Zone but were sorry to hear there were some issues with Room and Breakfast. Please rest assured we have addressed this with the team to ensure we improve on this.Moreover,we have plenty of rooms with windows but you did not let us know that you need room with windows and for the breakfast ,we have unlimited guest preferred food items with buffet breakfast ,the food menu also included i believe you did not notice.However, we are extremely sorry that ,we did not make happy while staying but we are looking for another opportunities to make you happy in White Palace Hotel. Kind regards, Foysal Front Office Manager

8/10 Good

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in uttara
Good Hotel in the budget and fantastic service. It's new property.
Stayed 1 night in May 2019
Response from Foysal on 9 Jun,2019
Dear Vishal, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the guided docent tour through Gym,Spa,Meeting Zone and Restaurant Service . Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Foysal| Front Office Manager