4/10 Poor
Robert, Santa Fe
Travelled with pets, Travelled with partner
27 Apr,2024
Disliked: Cleanliness, amenities, property conditions & facilities
The conditions makes me wonder why Expedia carries this property, and we will reconsider future stays with that in mind. Pool is closed and has been a long while (per staff). That was a primary reason for us to stay there. Many broken things; the staff reports the owner won't fix til the future remodel (of unknown date) is done. Rooms are ample sized, but our heater and A/C did not work. And no maintenance man came in to check or fix as requested; (we saw about 15 other unrepaired entries on the list from our date from other guests). About 15 small holes in our wall where pictures/mirror had been removed and not replaced. Lots of scrapes on furniture and damaged paint areas on walls and shower, (which was painted over white. "Breakfast" pretty basic, but no decaf coffee or tea, which we have never experienced in any stay anywhere. 1 bar of soap in the bath to move between sink and shower. (Shower had good pressure/flow). Hall carpet stained and should be replaced. Hall lights are buzzing with old time ballasts. No room service even though requested. Dirty, unattractive entry door area. Ice cream melted in room frig from previous guest and frozen and left there.
Robert
Stayed 2 nights in Apr 2024