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Reviews of City Centre Rotana Doha

5 out of 5
City Centre Rotana Doha
Conference Center Street, Doha

Reviews

9.0

Wonderful

Rating 10 - Excellent. 85 out of 137 reviews" "
Rating 8 - Good. 41 out of 137 reviews" "
Rating 6 - Okay. 7 out of 137 reviews" "
Rating 4 - Poor. 1 out of 137 reviews" "
Rating 2 - Terrible. 3 out of 137 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

anil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in May 2024
Response from City Centre Rotana Doha on 15 May,2024
Dear Anil,Thank you ever so much for your wonderful review! Your kind words truly motivate us to keep delivering exceptional service.We look forward to welcoming you back soon for another memorable stay.Best regards,Martin KendallGeneral Manager

10/10 Excellent

Tasmiah

Stayed 4 nights in Apr 2024
Response from City Centre Rotana Doha on 15 May,2024
Dear Tasmiah,Thank you for sharing your review and look forward to welcoming you back to City Centre Rotana Doha.Kind regards, Martin Kendall General Manager

10/10 Excellent

Amna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the best location, convenient to most attractions. Incredible views of the water and amenities are clean and luxurious.
Stayed 3 nights in Feb 2024
Response from City Centre Rotana Doha on 27 Feb,2024
Dear Amna,Thank you for sharing your wonderful experience at City Centre Rotana Doha. Your kind words truly brightened my day! I'm thrilled to hear that your stay was exceptional and that you found our location convenient for exploring attractions.We take pride in providing stunning water views and luxurious amenities to enhance your experience. Your feedback motivates us to continue delivering outstanding hospitality that exceeds expectations.Thank you for choosing City Centre Rotana Doha. We look forward to welcoming you back for another memorable stay soon.Warm regards,Martin KendallGeneral Manager

10/10 Excellent

Jonathan, Al khobar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Feb 2024
Response from City Centre Rotana Doha on 19 Feb,2024
Dear Jonathan,Thank you for sharing your thoughts on your stay at the City Centre Rotana Doha. We are delighted that you enjoyed your time with us and have taken note of your suggestions for improvements.I hope to welcome you back soon. Please do not hesitate to contact us if we can be of further assistance to you.Best regards,Martin KendallGeneral Manager

10/10 Excellent

Enass

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was just great In everything I needed for my 3 nights stay and will definitely go back Clean Quiet Fresh Inside the City Center Mall and close to all activities
Stayed 3 nights in Feb 2024
Response from City Centre Rotana Doha on 11 Feb,2024
Dear Enass,I wanted to extend my sincere gratitude for sharing your experience with us after your recent visit. Your feedback means a great deal to me personally and to our team, as it helps us improve and deliver outstanding experiences for our guests.We eagerly anticipate the opportunity to welcome you back for another wonderful stay soon.With warm regards,Martin KendallGeneral Manager

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service
1. Headboard was disgusting 2. Room amenities - 1 bathrobe for 2 pax? No room slippers 3. Mini bar wasn’t working 4. Nespresso machine without the capsule? 5. No USB charging ports
Stayed 5 nights in Feb 2024
Response from City Centre Rotana Doha on 10 Feb,2024
Dear Joshua,Thank you for selecting City Centre Rotana Doha for your stay and for sharing your recent experience with us. Your feedback is truly appreciated as we continuously work towards improving our guests' satisfaction.I sincerely apologize for the disappointment and inconvenience you encountered during your stay. Please know that we take your comments seriously and are already working to address the issues you raised to ensure they do not happen again in the future.If you would like to discuss further, please feel free to contact us at citycentre.hotel@rotana.com.Warm regards,Martin KendallGeneral Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
👎
There’s no privacy in my room because the house keeper enter to my room while am inside without permission and when I talk to the manager she was rude also and they didn’t do anything to me 👎
Stayed 4 nights in Jan 2024
Response from City Centre Rotana Doha on 23 Jan,2024
Dear Valued guest,I sincerely apologize for the inconvenience you encountered during your recent stay. Your feedback is valuable, and I want to express my deepest gratitude for bringing this matter to my attention. I understand the importance of privacy and I'm genuinely sorry for the lapse in our service.I assure you that we take such incidents seriously, and I will personally investigate the matter to ensure it doesn't happen again. Please accept my heartfelt apologies for any discomfort caused.If there's anything more you would like to share or discuss, please feel free to contact us directly at citycentre.hotel@rotana.com. Thank you for your understanding.Warm regards,Martin KendallGeneral Manager

8/10 Good

Nicola

Liked: Amenities
Lovely room, breakfast was great with amazing choice. Excellent service from the staff. My only issue was that one of the selling points for me was the outdoor pool and it was closed for renovation. I really feel this should have been made clear. I wasn’t happy when I realised. We were able to use pool of neighbouring hotel but it was a little odd coming out of pool and having to cross a car park and two lobbies to get back to my room.
Stayed 6 nights in Jan 2024
Response from City Centre Rotana Doha on 20 Jan,2024
Dear Nicola,Thank you for sharing your experience. I'm glad you enjoyed the room, breakfast, and our staff's service. I apologize for any inconvenience caused by the pool closure. Your feedback is valuable, and we'll work on better communication about such amenities. I appreciate your understanding and hope to welcome you back for an improved stay.Warm regards,Martin KendallGeneral Manager

10/10 Excellent

Anila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel and mall are together so very convenient for shopping of all kinds including grocery from carrefour and also dining in the food court. Souk waqif and Museum of Islamic arts are at around a 10 mins drive. National museum of Qatar is around 10-15 mins away. Mina district corniche is around 15-20 mins drive away. Other places are not too far either as Doha is quite a small city. Hotel room is comfortable. View of sea and hotels is lovely. Only negative for me is that the douche shower was on the left side instead of the right so was not user friendly.
Stayed 4 nights in Dec 2023
Response from City Centre Rotana on 8 Jan,2024
Dear Anila,Thank you for taking the time to share your experience with us.I'm delighted to hear that you enjoyed our convenient location, the comfort of your room, and the breathtaking views. Your detailed insights into the surrounding attractions and accessibility are much appreciated, providing valuable information for fellow travelers.I also want to extend my apologies for the inconvenience you faced with the shower arrangement. Your feedback is instrumental in our continuous efforts to enhance our guests' experiences and rest assured, we will address this matter promptly.We truly value your patronage and hope to welcome you back for another delightful stay. If there's anything specific you'd like us to improve or if you plan to visit again, please feel free to reach out directly.Thank you once again for choosing City Centre Rotana Doha.Warm regards,Martin KendallGeneral Manager

8/10 Good

GUY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location, very easy for Metro and shopping Mall with many eating options,good clean hotel,friendly staff, nice place for a holiday,good value.
Stayed 6 nights in Dec 2023
Response from City Centre Rotana on 8 Jan,2024
Dear Guy,I am delighted to hear that you enjoyed your stay at City Centre Rotana Doha. Your kind words about our location, cleanliness, and friendly staff truly mean a lot to me.It's fantastic to know that you found our hotel convenient for your holiday, with easy access to the Metro, shopping mall, and various dining options. Providing good value to our guests is always a top priority, and I'm pleased to hear that we met your expectations.Thank you for taking the time to share your positive experience. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Martin KendallGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a great location.
Excellent property with large rooms and nice views. Breakfast was amazing with many options available. Staff were always helpful and courteous. Location was also great as it was well connected to the mall.
Stayed 2 nights in Dec 2023
Response from City Centre Rotana Doha on 1 Jan,2024
Dear Valued Guest,I appreciate your thoughtful feedback on your recent stay at City Centre Rotana Doha. Your kind words about our excellent property, spacious rooms, and delightful views bring me immense joy.I'm thrilled that our breakfast options met your expectations, and I'm proud of our team for providing helpful and courteous service. Your appreciation means a lot.The convenient location connecting to the mall added to your overall enjoyment, and we're grateful for your choice to stay with us.Looking forward to welcoming you back for another exceptional experience.Best regards,Martin KendallGeneral Manager

10/10 Excellent

Maryam, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from City Centre Rotana Doha on 1 Jan,2024
Dear Maryamthank you for the 5-star rating. I look forward to welcoming you back soon.Best regards,Martin KendallGeneral Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the city center
Excellent location downtown, super-helpful staff and really nice room. Connected to great mall, right next to convention center and walkable to lots of restaurants, metro stop, the beach and corniche.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alaa

Stayed 1 night in Sep 2023
Response from City Centre Rotana Doha on 8 Oct,2023
Dear Alaa,Thank you for sharing your outstanding rating and look forward to welcoming you back to City Centre Rotana Doha.Kind regards, Martin Kendall General Manager

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great Accommodation
Stayed 2 nights in Aug 2023
Response from City Centre Rotana Doha on 10 Sept,2023
Dear Ahmed,Thank you for your kind words! We're thrilled to hear that you had an amazing experience and enjoyed our great accommodation at City Centre Rotana Doha. We look forward to welcoming you back soon!Best regards,Martin KendallGeneral Manager

10/10 Excellent

Menandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Rotana Hotel experience
It was a wonderful stay. Hotel staff were very friendly and helpful. They took extra mile to provide best hotel experience to me and my wife. Hats off to Mr. Hassan in the front Desk who helped me surprise my wife with an amazing artistic room set up and with fresh fruits on the side table.
Stayed 4 nights in Jun 2023
Response from City Centre Rotana Doha on 1 Aug,2023
Dear Menandro,Thank you for your kind review! We're delighted to hear that you had an amazing stay at City Center Rotana. Our staff, especially Hassan, always strive to go the extra mile for our guests. We hope to welcome you and your wife back soon!Kind regards,Martin KendallGeneral Manager

10/10 Excellent

Evita

Stayed 2 nights in Jun 2023
Response from City Centre Rotana Doha on 1 Aug,2023
Dear Evita,Thank you for sharing the 5-star review in Expedia. I look forward to welcoming you back to City Centre Rotana Doha.Kind regards, Martin Kendall General Manager

8/10 Good

SV

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay. Staff were friendly and helpful.
Stayed 4 nights in May 2023
Response from City Centre Rotana Doha on 1 Aug,2023
Dear SV,Thank you for sharing your pleasant experience with us! Our friendly and helpful staff are always here to ensure a memorable stay. We look forward to welcoming you back to City Center Rotana soon!Kind regards,Martin KendallGeneral Manager

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and the food was always a treat!
Stayed 2 nights in Apr 2023
Response from City Centre Rotana Doha on 8 Oct,2023
Hi Keith,I'm thrilled to hear that you found our location excellent and enjoyed the delightful food during your time at City Centre Rotana Doha. Your satisfaction is our priority, and we look forward to welcoming you back soon for another culinary experience!Warm regards,Martin KendallGeneral Manager

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was amazing, the room and the service, I also thankful to the staff especially the concierge Allan who was very helpful. Last, great location.
Stayed 2 nights in Apr 2023

8/10 Good

Jinjiang, Wallingford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很喜欢这个宾馆，去哪里都方便
Stayed 4 nights in Apr 2023
Response from City Centre Rotana Doha on 8 Oct,2023
亲爱的金江，我很高兴听到您在我们酒店过得愉快！得知我们便利的位置让您的经历更加愉悦真是太棒了。我们期待着再次欢迎您，共度美好时光！顺祝商祺，马丁·肯德尔总经理

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Good location and good value
Great location and friendly staff. Rooms are good size. Great buffet breakfast
Stayed 2 nights in Feb 2023

10/10 Excellent

Ahmed

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The all staff at hotel nice and specially the risptions
Stayed 3 nights in Feb 2023
Response from City Centre Rotana Doha on 8 Oct,2023
Thank you, Ahmed, for your kind words about our hotel and our dedicated team. We greatly appreciate your positive feedback and are pleased to know that you had a pleasant experience with our staff, especially at the reception. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay at City Centre Rotana Doha. Safe travels! Thank you,Martin KendallGeneral Manager

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rotana
It was excellent.
Stayed 3 nights in Feb 2020

8/10 Good

Raphael Mwangi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT LOCATION
Excellent Location in the right in the city. Awesome view from the room on 22nd floor facing the Corniche. Link to City Center Mall on 2nd floor. Walking distance to the DECC METRO station. Very good Jacuzzi, pool and Sauna among other facilities. Staff speak good English and go all the way to make you feel at home away from home. Nassil at the pool and Nabil at the check in desk are exceptional. They know their job and they do it.
Stayed 4 nights in Dec 2019

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019

10/10 Excellent

H

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint was that my bathroom sink was slightly blocked
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely and the pool was excellent The only issue I had was sorting out the breakfast. I understood I had booked breakfast for all 3 of us but the hotel tried to make me pay for the children again We did sort this out but I had to get my husband to call from the UK to do so
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel, great staff and facilities. Location good also, linked directly to City Centre small.
Stayed 6 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Michael

Stayed 6 nights in Oct 2019

10/10 Excellent

gismalla

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Oct 2019

4/10 Poor

Theodorus

Liked: Cleanliness
unlikely to stay here again.
This is an hotel that charges 5 star prices but fails to give that level.I accept that we were there when the IAAF games were on so I guess price was hiked for that reason- plus it was full. We arrived late in the evening and on check-in they had my address as in the USA .I told them I live in Wales and they said probably the person who booked your room was from USA (i.e Hotels.com?). Strangely there were a lot of American guests at that time. We got into the room to find it was adapted for a disabled person. Not a problem except being wheelchair friendly there were loads of set-backs including an open and wide access to the shower which meant when you used it the water went everywhere across the bathroom.To add to the problems it was obvious it had been set as a single occupancy room - 1 cup, 1 bathrobe, 1 teabag, 2 milk etc. I was starting to think this is a room that may have been booked for a single disabled person and because the hotel is full they have palmed us off with this. Next day I asked of reception if my booking was for single occupancy and they said ''no it is definitely booked as a double''. It took 2 days to finally get the items we wanted for 2 people and every time the room was made up it was never re-stocked fully (e.g three requests to people to give us bottled water).I am sure this is a great hotel in a great location in a great City but we did not get value for money. It did spoil the visit. The staff are very nice but do not seem to pay attention.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service
Very good service. Wifi slow and patchy.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Service was good but Internet is quite slow and patchy.
Stayed 6 nights in Sep 2019

10/10 Excellent

Forch, South Australia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and efficient. Beautiful hotel. Second time stay and will be back. Shopping centre access is extremely handy
Stayed 1 night in Aug 2019

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Connected to the mall city center
Stayed 1 night in Jun 2019
Response from Martin Kendall on 26 Jun,2019
Dear Yousef, Thank you for your kind review and we look forward to welcoming you back to city Centre Rotana Doha! Kind Regards

10/10 Excellent

Mat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
A very enjoyable stay, clean & friendly staff. Excellent food & service.
Stayed 1 night in Jun 2019

10/10 Excellent

seyed ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and pleasant stay Everything was just perfect including Room Service Food Quality
Stayed 1 night in May 2019
Response from Martin Kendall on 8 May,2019
Dear Traveler, Thank you for the time taken to post your review and for the valuable feedback and we look forward to welcoming you back again to City Centre Rotana Doha. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel in the West Bay Area. Would stay here again.
Stayed 4 nights in Apr 2019
Response from Martin Kendall on 8 May,2019
Dear Traveler, Thank you for the time taken to post your review and for the valuable feedback. and we look forward to welcoming you back again to City Centre Rotana Doha. Kind Regards

8/10 Good

Chainarong

Business traveller
Liked: Cleanliness, amenities
Good location attached to shopping mall. Fitness facilitiies is excellent with sauna room
Stayed 3 nights in Apr 2019
Response from Martin Kendall on 28 Apr,2019
Dear Chainarong, We would like to thank you for your kind review, and we look forward to welcoming you back again to City Centre Rotana Doha. Kind Regards Martin Kendall General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

2/10 Terrible

ABM, LONDON

Business traveller
Disliked: Cleanliness, staff & service
front desk staff are rude .........................
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stopover
Stayed 1 night in Feb 2019