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Reviews of Ezdan Hotel Residence

4 out of 5
Ezdan Hotel Residence
West Bay, Al Dafna, Doha

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 30 reviews" "
Rating 8 - Good. 8 out of 30 reviews" "
Rating 6 - Okay. 7 out of 30 reviews" "
Rating 4 - Poor. 4 out of 30 reviews" "
Rating 2 - Terrible. 3 out of 30 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Mohamed, Doha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 4 nights in Apr 2024
Response from Management on 15 Apr,2024
Dear Mr. Mohamed,Greetings from Ezdan Hotel, West Bay Towers.Thank you for taking the time to share your experience with us and it was an absolute pleasure to have you as our guest. We truly appreciate your feedback and are delighted to hear that you had a wonderful stay at our hotel. We are honored to have had the opportunity to serve you, and we look forward to welcoming you back soon for another exceptional stay.Thank you. Warmest regards,

8/10 Good

Iram

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room wasnt ready when I arrived so was put in 2 seperate rooms which was a bit inconvenient but this was sorted the next day. The pool area and staff are fantastic! The rooms are a little bit dated but overall for the size of the hotel the experience was good. The area around hotel is mostly offices but good transport links and supermarket and restaurants on site.
Stayed 8 nights in Feb 2024
Response from Management on 3 Apr,2024
Dear Iram,Greetings from Ezdan Hotel, West Bay Towers. Thank you for taking the time to review your stay with us. We are glad that you have enjoyed your stay with us. However, we apologize for any shortcomings during your visit. We appreciate your feedback and will use it to improve our services.We hope to have the opportunity to make it up to you in the future.Thank you.Kind regards,

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Response from Management on 3 Apr,2024
Dear Mr. David, Greetings from Ezdan Hotel, West Bay Towers. Thank you for taking the time to review your stay with us. We are glad that you have enjoyed your stay with us, and that we can exceed your expectations. Once again thank you and looking forward to welcoming you again.Kind regards,

10/10 Excellent

Kamal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there multiple times and will do the Danes in the future
Stayed 14 nights in Sep 2023

10/10 Excellent

Tillat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
QATAR ADVENTURE
Exceptionally beautiful hotel. Very spacious and clean. The hotel was situated in the downtown area and accessible to all activities
Stayed 2 nights in Jun 2023

8/10 Good

Asmaa

Stayed 2 nights in Apr 2023

10/10 Excellent

Pardeep

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing one night stay the junior suite room was wonderful. Check in by Ms Richeal very quick. She very helpful lady. Highly recommended.
Stayed 1 night in Mar 2023

8/10 Good

Reda

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It could be better
Stayed 19 nights in Jan 2023
Response from Management. on 6 Feb,2023
Dear Reda,Greetings from Ezdan Hotel, West Bay TowersThank you for taking the time to review your stay with us. We are glad that you have enjoyed your stay with us, and that we are able to exceed your expectations. Once again thank you and looking forward to welcoming you again.Kind regards,Management

10/10 Excellent

Rodrigo Jr

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in doha. Close to metro to the city centre friendly staff, clean surroundings & excellent facility. I will definitely rebook to stay again. Cheers
Stayed 2 nights in Jan 2023
Response from Management. on 24 Jan,2023
Dear Mr. Rodrigo Jr ,Greetings from Ezdan Hotel, West Bay Towers.Thank you for taking the time to review your stay with us. We are glad that you have enjoyed your stay with us, and that we are able to exceed your expectations. Once again thank you and looking forward to welcoming you again.Kind regards,

2/10 Terrible

habib el

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
hotel is inside a building where offices and other business is.
Stayed 7 nights in Apr 2022
Response from Management. on 21 Feb,2023
Dear Mr. Habib El,Greetings from Ezdan Hotel, West Bay Towers.Thank you for sharing your feedback which is essential in our constant efforts to continually improve our facilities and standards of service. We regret that your stay with us was not up to satisfaction and we sincerely apologize for that. We hope that this will not deter you and trust in us as we are constantly improving our level of customer satisfaction.We look forward to exceeding your expectations upon your next return.Best regards,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Old design furniture in the room. Old building. Need to upgrade to look more modern. Surrounding so crowded and messy.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Service And cleanliness was good. The thermostat didn’t always work correctly but the property did have convenient amenities and the staff was responsive to any request I had. The bed was a bit hard though
Stayed 28 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 6 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

6/10 Okay

Mike, Canada

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
The restaurants and amenities and the close by food are good but the room service may take up to 45 mins to provide a simple order. The room is very small, the furniture is old, the whole room needs renovation, the mattress is the worst mattress I've ever seen in a hotel, it is not a hotel mattress. They are busy and that make them sometime slow in responding like I had to wait for 30 mins to get help getting my luggage down. The reception are friendly, no complaint. The hotel maybe good for a short stay but for a long stay it is better to look for something else. Internet is one of the worst Generally speaking everything outside the room is good, once you are in the room everything looks unpleasant.
Stayed 8 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service
Need to pay attention to cleaning
I have been staying ezdan for the last three months. First week I checked in, house keeping used to come everyday for cleaning. Three weeks later they stopped coming at all. You have to complain now and talk to front desk and supervisor to come clean the room and change the towels. Complaint so many times and no actions.

4/10 Poor

Nick

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap option for longer term stays
The hotel is large spread over five 34 storey blocks, split into hotel and longer term residencies. Residencies are a good cheap option for longer term stays with large well equipped gym, car parking, decent free WiFi and on site supermarkets and restuarants. Rooms are a bit basic andvfixtures and fittings are a bit old and worn.

6/10 Okay

Saleh, KSA

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good facilities but no appartments
Good Facilitis

8/10 Good

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Meahari

Liked: Cleanliness
Disliked: Staff & service, room comfort
Its noisy from staff hotel

10/10 Excellent

KAZUO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

nabil

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق جد سيئ ولايمثل هدا البلد
The corridor next to the left is very bad .it smells bad.and frankly the hotel is very dirty
Stayed 1 night in May 2022
Response from Management. on 21 Feb,2023
Dear Mr. Nabil,Greetings from Ezdan Hotel, West Bay TowersThank you for sharing your feedback which is essential in our constant efforts to continually improve our facilities and standards of service. We regret that your stay with us was not up to satisfaction and we sincerely apologize for that. We hope that this will not deter you and trust in us as we are constantly improving our level of customer satisfaction.We look forward to exceeding your expectations upon your next return.Best regards,

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très amical et accueillant. L'hôtel est idéalement situé dans le quartier de "West Bay". Un grand Mall avec un carrefour se trouve aussi à proximité. Idéal pour les enfants en bas âge, avec une grande aire de jeux et aussi une petite piscine chauffée, agréable en hiver. Quelques restaurants et une supérette abordables et pratiques. Un grand parking gratuit. L'accueil de l'hôtel nous a organisé une visite de la mer intérieur/4x4 dans les dunes, avec un guide très sympathique, demandé Jawfar.
Stayed 7 nights in Dec 2018

6/10 Okay

Minkwon

Disliked: Cleanliness, staff & service, room comfort
Nice pool, Bad service

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
غير جيد
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