Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman South

It was clean, modern and pleasant. But there were things that I believe aren't acceptable for a 4 star hotel. We booked this place because of the pool (we booked for 7 nights). The first day we went up to the pool and saw that people were swimming in the pool in their clothes! I get it it could be a cultural thing BUT there was a clear sign saying " please shower before going into the pool". but people could get in with their clothes they wear in public places?? I informed Hilton (HQ) about my disappointment, but seems like they didn't care. The hotel staff told me that I should have called them right away and they'd ask those people to leave. But this doesn't make sense. Rules are rules. I can't go around chasing people and making sure no one swims in the pool in their clothes. Plus there is a rooftop bar and they had their workers there, and those workers should have informed the guests about rules. Additionally the next day we went up and saw the same situation. So we couldn't swim the entire stay. I could have booked another hotel and paid twice less. Besides, the rooftop didn't have a plug so i couldn't charge my laptop and hence couldn't work on the rooftop (as i had planned) and they didn't care much to solve this problem although i asked. So i was stuck in my room working when i could be enjoying the rooftop. And the rooftop was another reason why we booked this hotel. The cleaning every day meant changing towels and toilet paper and making the bed. No vacuum

Terrible unfriendly service from front desk. Room wasn't provided as per the booking and they were non cooperative.