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"Desk chair too large for the small space."

"Shower was dirty. Bed baseboard was dirty. Very thin walls could hear the neighbors. Toilet seat was loose and back was dirty. Internet was slow at times. "

"Front desk never texted when our room was ready despite promising to do so then didn’t apologise. No effort by staff to prevent sunbeds being reserved and left unused. Wristbands rarely operated the lifts - this happened to many guests during our stay. Front desk suggested user error until proven to them, again zero apology. No. of elevators insufficient for #guests, resulting in long waits. No facility to freshen up after check-out if you have a later flight. Do management actually care about the guest experience? The above suggests they don’t have a grip on their operations."

"House keeping was done daily and timely "

"This was the second time I’ve stayed at the Caribe Hilton. Grounds beautiful, staff very pleasant, food at restaurants delicious. A little bump checking in, resolved. Walls in rooms paper thin. Could hear people in next room clearly as though one room. Tile floor treacherous when wet. Overall nice stay."

"Spa staff and service was excellent. Our room was not ready at 4:30 when we checked in. We were told we would receive a text message when it was ready. After waiting another hour 1/2 no text message was received. Went back to lobby only to find out the room was ready. No apologies was offered. "

"Everything was good and clean "

"Casino was fun,breakfast buffett was terrific, service was polite,cheerful,and on point.Pool area was lively all day and we had a great time,definitely would comeback "

"The room was clean, the hotel looks like a cruise inside with a nice view to the beach. We went bowling. The pool, the restaurants, the morning buffet, etc…. Great stay I recommend"