Lobby lounge

Reviews of IntercityHotel Dortmund

IntercityHotel Dortmund
Katharinenstrasse 9, Dortmund

Reviews

9.2

Wonderful

Rating 10 - Excellent. 59 out of 83 reviews" "
Rating 8 - Good. 15 out of 83 reviews" "
Rating 6 - Okay. 7 out of 83 reviews" "
Rating 4 - Poor. 1 out of 83 reviews" "
Rating 2 - Terrible. 1 out of 83 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Steven, Liverpool

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel was 10/10 for location, literally a 1 minute walk from the main train station Dortmund Hbf. The hotel is very modern and spotlessly clean. Unfortunately the two down sides to this hotel were, the shower in the room has really really really bad pressure, and was not good at all. This was the same in two rooms as my friend stayed in one across the corridor from me, and had the same problem with poor water pressure from the shower, on both settings. The second negative point for this hotel is that the girl on check in was very rude and not helpful or patient at all, but just this person, the other two staff members were very helpful, but unfortunately, first impressions count, so I scored the hotel a 2/5 for this because she was so rude! I would however stay again but only if the shower issue was sorted out.
Stayed 1 night in Apr 2024
Response from PB on 23 Apr,2024
Thank you for taking the time to share your feedback about your stay at our hotel. We are pleased to hear that you were satisfied with the location of our hotel as well as its modern design and cleanliness. However, we are sorry to hear that you experienced any inconvenience during your stay.We sincerely apologize for the issues you had with the shower water pressure. Your feedback is extremely valuable to us and we will take immediate steps to resolve this issue.We also deeply regret that you had a negative experience during your check-in. It is unfortunate that you did not receive the service we expect from our staff and we apologize for this. We will discuss your comments with our team to ensure such incidents do not happen again.We appreciate your praise for the helpfulness of our other employees and would like to assure you that we take your feedback seriously and work to continually improve our service.Thank you again for your feedback. We hope to welcome you back soon and provide you with the quality service you deserve.Petra BantleDirektorin/General Manager

10/10 Excellent

Lucian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to train station. Good breakfast. Room was clean and tidy and the staff is great too. Will be back soon.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean nice place right next to train station. Ideal for football

10/10 Excellent

David

Stayed 2 nights in Dec 2023

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2023

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soccer and Christmas season
Amazing stay for Dortmund champions league and Christmas markets! Tremendous atmosphere and close to everything
Stayed 2 nights in Dec 2023
Response from IntercityHotel Dortmund on 15 Dec,2023
Dear Guest,It's fantastic to hear that you had a fantastic stay during the Dortmund Champions League and Christmas market season. We are delighted that you found our location convenient and enjoyed the great atmosphere. We look forward to welcoming you again in the future.Best regardsPetra BantleGeneral Manager

10/10 Excellent

declan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from IntercityHotel Dortmund on 15 Dec,2023
Lieber GastHerzlichen Dank für diese tolle Bewertung.Beste GrüßePetra BantleDirektorin

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the train station and to the Christmas markets yet quiet. Very clean and comfortable 12/23.
Stayed 3 nights in Dec 2023
Response from IntercityHotel Dortmund on 11 Dec,2023
Dear Guestwe are very pleased that you enjoyed the proximity to the Christmas markets and the train station and at the same time appreciated the peace and quiet in our hotel. It is always our aim to guarantee our guests a comfortable and clean stay. Your positive feedback on our staff and service confirms us in our daily work and is a nice recognition for our team. We hope to welcome you again soon at the IntercityHotel Dortmund.With kind regardsPetra BantleGeneral Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RK on 18 Dec,2023
Vielen Dank für Ihre Bewertung!Mit freundlichem Gruß aus DortmundRicky Krausestellvertretender Direktor

10/10 Excellent

Shui Kwan Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was very well located at the tourist area of Dortmund. new, clean and I can walk to all the tourist attractions on foot within 15 minutes. only drawback was there is no interaction between hotel staff and myself throughout my stay there, perhaps that was an intentional respect of my privacy
Stayed 2 nights in Oct 2023
Response from IntercityHotel Dortmund on 3 Dec,2023
Dear guest,We are very pleased about your feedback. It sounds like you had a wonderful stay at the IntercityHotel Dortmund and enjoyed our prime location and cleanliness.We are sorry to hear that you felt less addressed by our staff. We strive to find a balance between attentiveness and respect for our guests' privacy. Thank you for choosing our hotel for your stay in Dortmund. We look forward to welcoming you again in the future.Best regardsPetra BantleGeneral Manager

2/10 Terrible

Neil

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Unfortunately, hotel overbooked so instead of twin room they made makeshift bed on sofa which i fell off twice and ended up trying to sleep on floor
Stayed 1 night in Nov 2023
Response from rk on 18 Dec,2023
Dear guest,It's distressing to learn about your experience with the room arrangements. We apologize if it caused any inconvenience. Our commitment is to provide comfortable and enjoyable stays, and we deeply regret if we fell short this time. We appreciate your understanding and hope to have another opportunity to serve you better in the future.Best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from IntercityHotel Dortmund on 14 Nov,2023
Lieber GastWir freuen uns sehr. Vielen Dank für Ihr positives Feedback.Herzliche GrüßePetra BantleDirektorin

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from IntercityHotel Dortmund on 14 Nov,2023
Lieber GastWir bedanken uns sehr herzlich für Ihre tolle Bewertung.Beste GrüßePetra BantleDirektorin

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from IntercityHotel Dortmund on 11 Oct,2023
Lieber GastEs freut uns sehr, dass Ihnen unser Hotel und unser Service zugesagt haben. Vielen Dank für Ihre positive Rückmeldung. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Viele GrüßePetra BantleDirektorin

10/10 Excellent

IHOR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip through Dortmund
My stay at the InterCity Hotel was a pleasant experience...the hotel is centrally located close to everything...the Bahnhof is steps away across the street...it is a clean and well maintained hotel...initially upon checking in, I had noisy neighbors and could not sleep...so Maya at the reception desk was kind and placed me in a quiet room where I was able to rest properly and get my work done thereby making my stay a wonderful one...highly recommend this hotel and planning on returning...THANK YOU to Maya and the staff!
Stayed 4 nights in Jun 2023
Response from IntercityHotel Dortmund on 8 Jul,2023
Dear GuestThank you for your positive review! We are so glad to hear that you had a pleasant experience at our hotel and that our staff member was able to provide you with a comfortable and quiet room. We look forward to welcoming you back soon!Best regardsPetra BantleGeneral Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ricky on 10 May,2023
Vielen Dank für Ihre sehr gute Bewertung!Mit freundlichem Gruß aus DortmundRicky Krausestellvertretender Direktor

10/10 Excellent

Richard

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very close to the train station but also quiet. Short walk to almost everything! Close to public transport as well.
Stayed 3 nights in Mar 2023
Response from IntercityHotel Dortmund on 27 Mar,2023
Dear GuestThank you for your review of IntercityHotel Dortmund. We are delighted to hear that you enjoyed the condition and amenities of our building, as well as our friendly and helpful staff. We look forward to welcoming you back soon!Petra BantleGeneral Manager

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect,
Stayed 2 nights in Feb 2023
Response from IntercityHotel Dortmund on 20 Feb,2023
Thank you so much!Kind regardsPetra BantleGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very convenient for the railway station and the city centre. Rooms up to date with excellent facilities. All areas of the hotel very clean and smart. Staff very welcoming and efficient. Woul definitely stay there again.
Stayed 1 night in Jan 2023
Response from IntercityHotel Dortmund on 6 Feb,2023
Dear GuestThank you for the kind review of your stay at the IntercityHotel Dortmund. We are so delighted to hear that you found our convenient location, up-to-date facilities, cleanliness of all areas and welcoming staff to be up to your expectations. We look forward to welcoming you back in the future!Petra BantleGeneral Manager

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Jul 2022
Response from IntercityHotel Dortmund on 3 Sept,2022
Your praise has pleased the entire teamBest regardsPetra BantleGeneral Manager

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
war gut.
Stayed 1 night in Apr 2024
Response from Ricky on 10 May,2024
Vielen Dank Jan für die tolle Bewertung!Viele Grüße aus Dortmund Ricky Krause

10/10 Excellent

Sebastian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel. Werde definitiv wieder kommen wenn ich Dortmund und Umgebung bin.
Stayed 1 night in Apr 2024

8/10 Good

Matthias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saubere Unterkunft in sehr guter Lage. Einzig das Frühstück war etwas enttäuschend
Stayed 1 night in Apr 2024

10/10 Excellent

Florian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Mitarbeiter am Empfang haben die bezahlte Kurtaxe bei CheckIn versehentlich auf ein falsches Zimmer gebucht und wollten bei CheckOut diese daher erneut abrechnen. Aber konnte problemlos geklärt werden. Das Hotel sollte aber seinen MA für ihr eingesetztes System eine ausführlichere Schulung zukommen lassen. Ansonsten war der Aufenthalt für mich perfekt.
Stayed 1 night in Mar 2024
Response from IntercityHotel Dortmund on 18 Mar,2024
Lieber FlorianEs freut mich sehr zu hören, dass Ihr Aufenthalt bei uns im IntercityHotel Dortmund perfekt war. Bezüglich der Verwechslung bei der Kurtaxe, entschuldigen wir uns aufrichtig für das Missverständnis. Ihre Anmerkung zur Schulung unseres Personals nehmen wir ernst und bedanken uns für den Hinweis. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Herzliche GrüßePetra BantleDirektorin

8/10 Good

Adianus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Adriaan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soweit alles okay! Aber 30€ für das Frühstück ist eine Ansage….
Stayed 1 night in Feb 2024
Response from IntercityHotel Dortmund on 28 Feb,2024
Lieber GastVielen Dank für Ihr Feedback bezüglich Ihres Aufenthalts im IntercityHotel Dortmund. Es freut uns zu hören, dass Sie generell zufrieden waren. In Bezug auf Ihre Anmerkung zum Preis unseres Frühstücks, welches wir mit 17 berechnen: Wir bemühen uns kontinuierlich, ein hochwertiges Frühstückserlebnis zu bieten, das eine breite Palette an frischen und qualitativ hochwertigen Produkten umfasst. Wir hoffen, dass Sie die Vielfalt und Qualität unseres Angebots schätzen konnten.Wir freuen uns auf Ihren nächsten Besuch.Beste GrüßePetra BantleDirektorin

10/10 Excellent

ANDREAS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles gut
Stayed 1 night in Dec 2023

10/10 Excellent

ANDREAS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles gut
Stayed 1 night in Dec 2023

10/10 Excellent

Sparkling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Edisa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Tolles Hotel, tolle Lage. Zimmer war auch schön und gemütlich, jedoch war da von Anfang an ein furchtbarer Gestank im Badezimmer (Schimmel/Abwasser) Wer nur zum schlafen da ist, trifft da eine tolle Wahl :-)
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderbar
Top Lage, top Zustand, super Personal, immer gerne wieder!
Stayed 1 night in Jan 2024

10/10 Excellent

Jan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gerne wieder! Kleiner Zusatz: kleine Speisen bis 22:00 Uhr wären schön gewesen. Ansonsten alles prima!
Stayed 2 nights in Feb 2024
Response from IntercityHotel Dortmund on 6 Feb,2024
Lieber Gast,es freut uns zu hören, dass Sie Ihren Aufenthalt im IntercityHotel Dortmund genossen haben. Ihre Anmerkung bezüglich der Verfügbarkeit kleiner Speisen bis 22:00 Uhr haben wir zur Kenntnis genommen.Ihr Feedback ist sehr wertvoll für uns, da es uns dabei hilft, unseren Service kontinuierlich zu verbessern. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Viele GrüßePetra BantleDirektorin

8/10 Good

Sven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Shoji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Station hotel in Dortmund. No coffee/tea machine in the room
Stayed 1 night in Jan 2024
Response from IntercityHotel Dortmund on 2 Feb,2024
Dear Guest,Thank you for sharing your experience at the IntercityHotel Dortmund with us. Your feedback is invaluable as it enables us to constantly improve our service.We understand that you would prefer a tea/coffee station in your room and we are sorry that this has affected your stay. Our superior rooms have this amenity, which you will be very pleased to find on your next stay.We hope to welcome you back soon.Kind regards,Petra BantleGeneral Manager

8/10 Good

Daniel

Stayed 1 night in Jan 2024

10/10 Excellent

Konrad

Stayed 1 night in Jan 2024
Response from IntercityHotel Dortmund on 26 Jan,2024
Lieber GastWir freuen uns über Ihre tolle Bewertung. Vielen Dank dafür.Beste GrüßePetra BantleDirektorin

8/10 Good

Dietrich

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from IntercityHotel Dortmund on 3 Jan,2024
Lieber GastHerzlichen Dank für Ihre positive Bewertung.Beste GrüßePetra BantleDirektorin

6/10 Okay

Don

Stayed 1 night in Dec 2023

10/10 Excellent

ANDREAS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tolles Hotel nähe City und Bahnhof
Stayed 1 night in Dec 2023
Response from IntercityHotel Dortmund on 28 Dec,2023
Lieber GastEs freut uns sehr, dass Sie Ihren Aufenthalt im IntercityHotel Dortmund genossen haben. Die Nähe zur Stadt und zum Bahnhof ist in der Tat etwas, das viele unserer Gäste schätzen. Wir bedanken uns für Ihr positives Feedback und freuen uns, Sie bald wieder begrüßen zu dürfen.Viele GrüßePetra BantleDirektorin

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien el hotel las instalaciones y su limpieza, personal muy amable, muy accesible desde la estacion central de trenes Dormount Hbf, esta a 140mts, a pie se puede llegar, varios atractivos alrededor como el museo del futbol, area de tiendas diversas, plazas comerciales y una estacion del metro y paradas de autobuses Solo un detalle el restaurant del hotel solo da servicio de desayunos, el resto del dia cerrado, pero hay muchas opciones alrededor
Stayed 1 night in Dec 2023
Response from IntercityHotel Dortmund on 28 Dec,2023
Estimado huésped, Nos alegra mucho saber que has disfrutado de tu estancia en el IntercityHotel Dortmund. Estamos especialmente orgullosos de que hayas destacado la limpieza de nuestras instalaciones y la amabilidad de nuestro personal. También nos complace que te pareciera conveniente nuestra ubicación cerca de la estación principal de ferrocarril y de varias atracciones turísticas. Te agradecemos que te hayas tomado la molestia de compartir con nosotros tus valiosos comentarios. Esperamos volver a recibirte en tu próxima visita a Dortmund.Saludos cordialesPetra BantleDirectora

10/10 Excellent

Johann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from IntercityHotel Dortmund on 28 Dec,2023
Lieber GastHerzlichen Dank für diese tolle Bewertung.Beste GrüßePetra BantleDirektorin

10/10 Excellent

Michael, Berlin

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
An sich war alles nahezu perfekt. Jedoch wirkte das Personal beim Check-In überfordert und beim Checkout wurde die Azubine vor Gästen angezickt. Sowas macht man nicht vor Gästen. Auch die Preisgestaltung ist teilweise frech, jeder noch so kleine Service muss hier bezahlt werden ist bei anderen Hotels der gleichen Kategorie nicht so. Über das Frühstück können wir nix sagen, weil nicht gebucht. Hotel war sonst mega modern und sehr sauber.
Stayed 2 nights in Dec 2023
Response from IntercityHotel Dortmund on 28 Dec,2023
Lieber GastIhre ausführliche Rückmeldung zu Ihrem Aufenthalt im IntercityHotel Dortmund ist uns sehr wichtig. Es freut uns sehr, dass Sie unser modernes Design sowie die Sauberkeit und Ausstattung unseres Hauses schätzen. Es tut uns leid zu hören, dass Ihr Eindruck durch das Verhalten einiger unserer Mitarbeiter getrübt wurde. Dies entspricht nicht der professionellen und freundlichen Atmosphäre, die wir unseren Gästen bieten möchten. Wir hoffen, Sie bei Ihrem nächsten Besuch in Dortmund wieder im IntercityHotel begrüßen zu dürfen.Herzliche GrüßePetra BantleDirektorin

10/10 Excellent

Annika

Stayed 1 night in Dec 2023
Response from rk on 18 Dec,2023
Dear Annika, we are very happy to see that you enjoyed your stay with us.We hope to welcome you back soon in Dortmund.kind regards RickyRicky Krausestellvertretender Direktor

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Dicht bij het centrum
Stayed 1 night in Dec 2023
Response from rk on 18 Dec,2023
Beste klant,Het doet ons plezier te horen dat u de nabijheid van ons hotel tot het centrum waardeert. We streven ernaar om onze gasten de best mogelijke locatie te bieden, en het is altijd bevredigend om te horen wanneer dit wordt gewaardeerd. We hopen u in de toekomst weer te mogen verwelkomen. Met vriendelijke groeten.RickyRicky Krausestellvertretender Direktor

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from rk on 18 Dec,2023
Thank you so much for such a good feedback!kind regardsRickyRicky Krausestellvertretender Direktor

8/10 Good

Marcel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from rk on 18 Dec,2023
Thanks Marcel!kind regardsRickyRicky Krausestellvertretender Direktor

10/10 Excellent

Erich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from rk on 18 Dec,2023
wow, thanks for that amazing feedback!kind regardsRickyRicky Krausestellvertretender Direktor

10/10 Excellent

Willem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Net, modern en verzorgd hotel in het centrum en tegenover het hoofd-spoorwegstation. Zoals de Duitsers het zouden zeggen: "SUPER!"
Stayed 1 night in Dec 2023
Response from IntercityHotel Dortmund on 14 Dec,2023
Geachte gast, We zijn erg blij om te horen dat u uw verblijf in het IntercityHotel Dortmund "SUPER!" vond. We zijn blij dat u de netheid, de moderniteit en onze centrale ligging waardeerde. Uw positieve feedback is zeer waardevol voor ons.We kijken ernaar uit u in de toekomst weer te mogen verwelkomen. Vriendelijke groetenPetra BantleDirecteur